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Author: Brody Pennell

AC Repair FAQ: Why Do I Need Refrigerant Top Offs?

One question we hear from Los Angeles homeowners is about refrigerant charge-up, top off, or refill services.

There is really only one scenario where this question comes up, and it’s with a broken AC in need of repair. Many of our customers have had a faulty AC quickly solved by a technician “topping off” the refrigerant in the system. However, this quick fix is just a band-aid solution. Worse, we can guarantee that you’ll need another refrigerant top off service again in the future.

Why Does Refrigerant in AC Need A Top Off?

Your air conditioner contains refrigerant that recirculates through components to provide you with cool air. All air conditioning systems have an ideal quantity of refrigerant required to function as expected. You’ll encounter problems if you have too much or too little refrigerant in the system. 

It’s important to remember that AC refrigerant is not a fuel nor is it akin to a battery charge. You will not need to fill up your refrigerant every year in order for it to operate.  

AC refrigerant is more like the air inside of a tire. Tires don’t work well when they are low on air pressure, and over inflating tires can cause damage as well. You need just the right amount of air pressure. If there is a tiny leak, filling a tire up with plenty of air can give you just enough of a safety net to get to a repair shop. And once you’re there, the mechanic can either patch your tire or recommend a replacement.

Air conditioners, too, can get leaks. Leaks are a common side effect of system wear and tear. If the refrigerant in your system is low, it’s a sure sign of a leak. 

HVAC professionals have many methods to locate the leak, but occasionally the leak could be in a location that’s difficult to reach or in a component that cannot be repaired and must be replaced. Topping off your refrigerant is a stopgap to get the system cooling again but beware – because without repairing the leak, your system is actively losing refrigerant. 

Ultimately, it’s critical to deal with the root cause of the problem by sealing the leak or replacing the component. Otherwise, you will need a refrigerant top off again and again. 

What’s So Bad About A Refrigerant Top Off? 

You might be in conversations with an air conditioning professional that wants to repair your system, when you just want to pay for the refrigerant top off. Rest assured: repairing the leak is the way to go.

If you’re only topping off the refrigerant and not repairing the leak, it’s only a matter of time before you’ll need to call the technician back out again to charge up the system with more refrigerant. If the leak is microscopic, the refrigerant will leak slowly. Larger leaks, the chemical will dissipate quickly. Repairing the leak is the best way to protect your comfort – and your wallet. 

Also, refrigerant fluctuates in pricing. This is particularly true if your AC was installed over 10 years ago and uses a specific refrigerant blend called R-22 (or better known as the brand name, Freon®). The federal government has discontinued the import and production of R-22, making it more scarce to find and thus, more expensive. That can make your regular refrigerant top off a pretty spendy repair. Read our Homeowner’s Guide to the Freon Phaseout for more information. 

Call Brody Pennell to Solve Your Refrigerant Leak

Our team is adept at finding and sealing refrigerant leaks. We are up-to-date on the latest technologies available, which translates to fast and affordable AC leak repairs for Los Angeles homeowners. We also offer AC maintenance services which includes a check on your refrigerant charge. That means we can catch and repair any leaks before they cause real problems for your comfort. And in the case your system is beyond repair, we can provide a quote on an AC replacement. We’re here to help – contact us anytime.

What to Expect: Your New AC Install

Here at Brody Pennell, we do air conditioner installations and AC replacements pretty much every day. But we know that this process is new to you. In fact, most homeowners will replace an air conditioner just a few times in their lives! With that in mind, we’ve created this blog to help set expectations for your new AC install. You’ll learn how to prepare, what to expect day-of, and how to keep your AC running in top-notch condition after we leave. 

How To Prepare Your Home For AC Installation

We encourage all homeowners to prepare ahead of time for their new air conditioner installation. With your help, we can ensure our visit goes fast and smoothly.

  • Clear Access to Outdoor Unit – We’ll need a clear and direct path to the location of your existing condenser unit and/or where the new unit will be installed. You can help us by unlocking gates, clearing away overgrown bushes, and moving any yard furniture or other items that would be in the pathway of our install team.
  • Check the Indoor Pathway – Do a quick visual scan of the pathway from where we’ll park our truck all the way to where we’ll install your new indoor unit. It will be an immense help if you can move any small furniture pieces or indoor plants ahead of time. If there are any items hanging on the wall that are especially fragile or require special care, relocate them for the time being. 
  • Clear Clutter – Over the years we have noticed many of our customers love to store things near their air conditioners! You can save our team a lot of time by relocating your holiday decorations, vacuum cleaner, or any other clutter you have stored next to or nearby the equipment. We’ll need at least 6 feet of clearance on all sides of the equipment. This is the perfect excuse for some spring cleaning! 
  • Arrange to Be Available on Install Day – We need an adult over 18 years of age onsite at your home to supervise the install. 
  • Make a Plan for Your Pets – We’ll be making some loud noises, entering and exiting doors, and loading in some heavy equipment. For the safety of your animals, please secure them to a closed-off space in your home. Remember – we’ll be working outside, too, so your yard may not be the best option. You might treat your pets to a day at a local pet daycare!
  • Arrange for Childcare – For your family’s safety, children should remain far away from our working areas. If possible, plan for children to be out of the home for the duration of the install. 

What To Expect the Day of Your New AC Installation

The day is here! Cool comfort is heading your way. Most air conditioner installations will take about 8 hours to complete. The length of the job varies depending on type of job (install in a new construction home or replacement of existing AC). 

You will receive a text message and email reminder the evening before your appointment. The message will provide you with your arrival window. On the day of your air conditioner install, you’ll receive an email and a text when our technician is on the way. The message includes a GPS tracking link so that you know the exact location and estimated time of arrival. Now’s the time to secure your pets and make sure any other family members are safely away from the working area. 

Our team will arrive on-time with your brand new air conditioner and everything required for installation. The lead installer will introduce themselves and inspect the paths leading to the equipment installation area. The team will lay drop cloths and floor coverings to protect your home. Every Brody Pennell technician will be wearing shoe covers inside your home to prevent tracking in any dirt or dust from outside. Then we’ll get straight to work! 

Relax! A new, energy-efficient air conditioning system is just a few hours away.

As we wrap up for the day, our team will be sure to show you how to operate your thermostat with your new system. We’ll pick up all of our drop cloths and floor covers, and clean up any dust or debris produced from our installation work.

How To Take Care of Your New AC System

Congratulations! You have a brand new home appliance. Just like any other machine, the wear and tear begins from Day 1. The best way to take care of your new air conditioner is to schedule annual AC maintenance. Regular tune ups are required by air conditioner manufacturers to keep your warranty intact.  We strongly recommend all homeowners join our Brody Comfort Club – which includes automatic scheduling of your 26-point air conditioning precision tuneup. Ask your installer for details on how to sign up! 


From all of us here at Brody Pennell, welcome to the family! We look forward to serving you for many years to come. We’re Here For You: Yesterday, Today, and Tomorrow.

Signs You Will Notice When Your Furnace Is Not Working Properly

Call it intuition – or just being observant – but most Los Angeles homeowners know when there is a problem with their central heat. It’s like the furnace is trying to tell them that there is a problem. But besides that pit-of-your-stomach feeling, there are some sure signs that your furnace is just not working right. 

Your System Isn’t Heating 

Let’s tell it like it is, shall we? If your heater isn’t heating, that’s a sign that something is wrong. So if you wake up feeling chilly and you’re sure your thermostat has power, all signs point to a repair. 

Similarly, if your furnace is cycling on and off frequently, it could be cause for concern. Many times this is a simple fix, but it definitely shouldn’t be ignored. Short cycling could be an indicator that your system is near the end of its life. If that’s the case, now is a good time to research a new heating system. It’s better to do that research while you still have some heat, than when you’re stuck in the cold and trying to make a quick decision. 

Unusual Noises or Odors

It’s important to use all your senses when troubleshooting heaters. Besides how you feel (too hot, too cold, or juuuust right) you should also consider the sounds and smells. A furnace that is rattling or making other noises is a definite indicator that there is a problem. Another sure sign? If your carbon monoxide monitor is beeping away. Take any CO alert seriously: carbon monoxide is both colorless and odorless, so it’s not always apparent there’s a problem.

Colors of the Flame

Another warning signal is the color and shape of the flame. If your heater is in good condition, the flame visible through the opening in your furnace should always be a pretty hue of blue. That’s indicative of a system that’s stable and burning clean. 

An abnormal flame inside your furnace is one that appears to be yellow or orange. When a burner gets dirt built up in or around it, yellow to orange flickering flames will be present. But a dirty burner is not always the reason for an unstable or yellow flame; these can also be signs of a gas leak or other problem. 

Don’t Wait to Call For Repair

Any of these problems – or a combination – could mean a major dollar sign in the future. And remember, broken furnaces don’t heal themselves. In fact, holding off on repair can make things worse and more costly in the long run. Call Brody Pennell for heater repair and we’ll resolve your problem quickly. 


Many issues can be avoided by scheduling an annual furnace maintenance and keeping up with it year over year. The best way to stay on top of these things is with an HVAC maintenance agreement like our BPM club! It’s a simple and easy way to make sure your furnace stays in tip-top condition for the long run. Whether you need repair today or if you’d like to schedule a tuneup, we’re here for you. Contact us today!

What Causes Heating Systems To Shut Off Frequently?

On. Off. On. Off. The heater clicking on and off is not only annoying – it may be cause for concern! So, what exactly could be the cause for a heating system to shut off repeatedly? To answer this question, it is important to understand the typical operation of a heating system. 

Heating System Cycle for Los Angeles Homes

The average on/off cycle for a heating system is three to six times an hour.

Most homes in Los Angeles have a central heating system, like a furnace. The furnace turns on and off based on signals from your thermostat. When your thermostat senses that it is too cold, your heater turns on. And once it’s warm enough, your heater turns off. It’s normal for this cycle to happen several times an hour. 

If a unit is going through its cycles more often, we call that short-cycling. Short-cycling is just what it sounds like: the cycling on and off is happening faster than we expect. A furnace that is short-cycling definitely needs repair. Besides it being irritating to hear, short-cycling causes extra wear and tear on your system, leading to a shorter system life. It’s also the cause for higher than normal energy bills. 

Why Your Heating System Is Shutting Off All The Time

Instead of immediately calling for a furnace repair, there’s a chance you can determine and resolve the root cause of the short cycling. Here are a few things to check: 

Thermostat Causing Mixed Signals

Since your thermostat is signaling the furnace, it’s a good place to start troubleshooting. First, check the thermostat and make sure you have set it to operate in heat and at the right temperature. Next, see if the thermostat might be sensing extra heat. For example, is your thermostat in direct sunlight? Or, is it possible there’s another heat source nearby that might cause funky readings? Space heaters and even hair dryers used near the controls or the thermostat might make it sense that the home has reached the set temperature and cause short-cycling.

Clogged Air Filters

You should replace air filters every three months at a minimum, but if you have many people or pets in your home, check them monthly. A clogged filter is one of the most common causes for short cycling. Without proper air flow through the system, warm air cannot circulate through the home as it should and a cold house is the result. The unit works harder than it should without providing the desired comfort, and that can lead to mechanical problems.

Other Reasons for Your Heating System Shutting Off Repeatedly

Why else could your heating system shut off? Heaters are complex mechanical systems, and there are hundreds of components that could be the cause. Some other causes for short-cycling in a heating system are:

  • Undersized ductwork or equipment
  • Corroded flame sensor
  • Objects lodged in air vents or chimney
  • Dislodged air ducts
  • Low refrigerant in a heat pump 

Call in The Experts at Brody Pennell

Our expert team at Brody Pennell will quickly diagnose the cause for your unit short-cycling. Sometimes, the only cure for short-cycling is a new heating system. This could definitely be the case if your heater is not sized correctly for your home and lifestyle. Our comfort consultants at Brody Pennell can say for sure. We offer many affordable options and special financing to ensure you can get the comfort you need. Call us today to learn more about efficient heating options and rebates for Los Angeles homeowners. Book an appointment online with one of our professionals to get your heat pump or furnace fixed right away!

The Five Most Common Furnace And Heating Problems

There is only one thing worse than having a faulty furnace: not understanding what the problem is. Furnace and heating systems are extremely complex machines, which is why it is critical to hire a licensed & insured HVAC company for heating repair. Still, there are some common heating problems we see repeatedly.

So what’s the culprit that’s causing your heater to go on the fritz? If we had to bet on it, it’d be one of these five common heating problems:

1. Thermostat Problems

Your thermostat could be the troublemaker. Those wall stats are the brain of your heating system, telling the system when to turn on, when to turn off, and how long to run. Then you have smart thermostats, which can do even more thinking and learning. So when your furnace acts funny, the thermostat is one of the first places to look. 

There are a few indicators that point to an issue with the thermostat: 

  • Digital thermostat has no power
  • System is short-cycling, or constantly turning on and off
  • Heater turns on, but turns off before it warms the entire home
  • Thermostat is changing the setpoint or mode, like it has a mind of its own!

The good news is that thermostat problems are an easy and affordable fix compared to other problems. During a repair, our expert team at Brody Pennell will check your thermostat first – and get it fixed up, or rule it out as the source of the problems.

2. Air Flow Problems

In a central heating system, warmth transfers from the furnace to the living spaces by way of air. So if air isn’t making it to your space, it’s no wonder you’re feeling chilly. 

There are many causes for airflow problems:

  • Problem with the fan stemming from fan motors, belts, and bearings
  • Trouble with the ductwork, like a blockage or leaks in the ducts
  • Issue with the grilles, vanes, or internal dampers causing unbalanced airflow

No matter the cause, if you have an airflow problem it can cause furnace overheating or poor heating control. One way you can test whether you have an airflow problem is by holding your hand or a piece of tissue up to the supply grilles. The amount of airflow should be about even from any outlet in your home. 

3. Clogged or Dirty Filters

Yes, a clean air filter really does impact the performance of your heater. One of the most common heating problems we see is a dirty, clogged filter. Not only is that bad for your IAQ, but it can seriously impact the energy usage and heat production of your heater. 

Filters are beneficial for keeping the air in your home clean. But left too long without replacing, and they can become an airflow obstruction. Replace your filters every 3 months at minimum. You should replace air filters more frequently if you have a household pet that sheds, or anyone in your household suffers from indoor allergens. 

4. Furnace or Heating System Pilot or Ignition Control Problems

For furnaces that generate heat using natural gas, there is a small flame that is kept lit all the time. We call this the pilot light. When the furnace turns on, it releases gas to the main burner, and the pilot light ignites the gas to provide heat. 

An issue with your pilot light or ignition can cut out heat altogether, or they can cause intermittent heating throughout the home. A reliable contractor with plenty of experience, positive reviews, and industry credentials will be able to spot and repair this problem right away. 

5. Lack of Maintenance

Just like any other important piece of equipment or electronics that you own, your HVAC system and furnace requires maintenance. Skipping on routine maintenance can lead to costly and unexpected breakdowns, and increased energy consumption and bills.

Unfortunately, maintenance is the type of thing you really wish you would have done… once it’s too late. At Brody Pennell, we know Los Angeles homeowners have much more on their mind than scheduling HVAC maintenance. That’s why we have the BPM Club, a membership program which ensures you get your annual AC and heating maintenance along with many other benefits. We’ll be the ones to remember to take care of your equipment, year-round.  

We Can Handle All the Common Heating Problems – And More

Brody Pennell is an established Los Angeles based business, serving our beloved city since 1945. You can bet we have the knowledge and experience to tackle any heating problem – whether it’s one of these common heating problems or a completely different issue. Call us and ask for an opinion – we’re friendly! If you’re ready for honest, old-school service, with the latest training and certifications, call Brody Pennell. Whenever you need us, we’re here.

Some Heating And Cooling Tips That Actually Work

Are you an optimizer? A maximizer? A person who wants to squeeze every ounce of value out of an investment? This blog is for you! Today we’re talking about how to make the most out of your home’s HVAC system.

These tips and tricks are great for anyone that wants to ensure top performance of their heating and cooling system. The fact is that it’s not always about the HVAC unit you have, but action (…or inaction) you take to interact with it. By understanding more about how your choices impact your home’s heating and cooling performance, you can save energy and money! 

Be Aware of Changing Energy Needs

We have all experienced the frustrating feeling of being in a dark room where there’s only one option for lighting: ON, with so much brightness it makes you squint! Sometimes we want that full illumination – like if you’re looking for a missing item. But often in the evening hours, it’s nice to have the option of a dimmer switch, or smaller lamps with a softer glow. And during the daytime, you may only need a bit of light to supplement the sunshine. The moral of the story is that your needs for lighting change throughout the day. 

The same is true for your air conditioning and heating. During certain parts of the day, week, and year, your HVAC will use more or less energy. Comfort cooling and heating systems run more frequently and for longer periods in the winter and summer months. Also, your home may need less cooling or heating during the week when the family is out of the home for work or school. 

If you’re serious about making the most of your heating and cooling system, you need to install a programmable thermostat. That will allow you to change the temperature setpoint automatically depending on your changing energy needs. To take it a step further, new smart thermostats can allow remote access to your thermostat via your smartphone. 

One more tip: don’t forget to set back your thermostat when you are leaving your home for several days at a time. 

Preventative Maintenance

The very best thing you can do to improve the long-term performance of your heating and cooling system is to ensure you get maintenance every single year. Your HVAC unit is a mechanical device with plenty of moving parts. It needs a professional service annually to ensure top performance and the highest efficiency. 

We strongly recommend partnering with a reputable HVAC company with a preventative maintenance program. One of the most valuable benefits of a maintenance program is that the company will track your service schedule for you. Here at Brody Pennell, we also take pictures of your equipment and track performance over time, which can help us provide faster and more accurate service. Plus, our members receive other benefits, like 24/7 emergency service and extended appointment times. 

There’s a reason that manufacturers require annual service as a part of warranty agreements. Maintenance helps maintain the performance and reliability of your equipment. It’s that simple!

Investing In Higher-Quality Equipment

When it comes time to replace your equipment, consider investing in the highest quality systems.  The best HVAC systems today have new technological advances that make them more efficient, work better, and break down less than the HVAC systems of years ago. 

For example, the Carrier Infinity Systems with Greenspeed Intelligence offer performance features unmatched by any other system on the market. When you invest in a premium system, you’ll get enhanced durability, improved serviceability, and outstanding energy efficiency. 

Because of the extreme energy efficiency, these high-caliber systems often qualify for discounts and rebates. Plus, financing can ease the burden of a new HVAC purchase. You can get the comfort and efficiency of a new system now, and pay later.

Beyond Tips and Tricks: Call Brody Pennell

Brody Pennell is an award-winning heating and air conditioning company that has served Los Angeles since 1945. We are the longest-standing Carrier dealer in the LA area, so you can trust that we are a reputable company. How can we help you? Contact us today!

What Is Carbon Monoxide Poisoning?

Carbon monoxide, or CO, is a colorless, odorless gas that can kill. It’s something we take very seriously as a provider of repair, service, and installation of heating systems, because furnaces are a source of carbon monoxide gas. Here at Brody Pennell, we see this as a very important health and safety issue. Homeowners should have a full understanding of the dangers of carbon monoxide and know what the warning signs are of CO poisoning. And most important of all, what you can do to prevent carbon monoxide poisoning in your household. 

How is Carbon Monoxide Produced?

Carbon monoxide is found in the fumes of any fuel-burning device. The gas is created when there is an incomplete combustion of fossil fuels or hydrocarbons. It’s normal for fuel-burning equipment to produce carbon monoxide; the problem is more in how the CO is dispersed. 

Since the gas is poisonous to living beings, it’s important to ensure that systems are in place to remove any carbon monoxide gas to the outside air. Some examples of this include the exhaust pipe on a car, or the chimney on a fireplace. When these exhaust systems become blocked, enclosed, or leak, it becomes a safety risk. 

The most common sources of carbon monoxide include: cars with gasoline or diesel engines, stoves, furnaces that use heating oil, grills, lanterns, furnaces, and any other item that works by burning fuel. 

Symptoms of CO Poisoning

Since carbon monoxide has no color or smell, you may not even be aware when the air in your home has high concentrations of the gas. So, it’s critical to be aware of the symptoms of CO poisoning. 

The onset of symptoms is usually gradual, and sometimes the individual may not be fully aware that it’s even happening. The most common symptoms include: 

  • Dizziness, headache, and fatigue
  • Nausea, upset stomach, and vomiting
  • Vertigo
  • Loss of alertness or consciousness
  • Weakness

As you can see, these symptoms are very similar to other conditions. A person might think they have the flu or a bad migraine. That’s what makes carbon monoxide poisoning so dangerous. Many people who suffer from CO poisoning do so while intoxicated, sleeping, or even just sitting in a chair. 

Preventing Carbon Monoxide Poisoning at Home

While CO poisoning may have serious consequences, prevention is actually very easy. 

Every home should have a carbon monoxide detector. It is your first – and best – line of defense in detecting high levels of carbon monoxide. According to the EPA, locate your carbon monoxide detector at least 5 feet above the floor and nearby sleeping areas so it can wake you up in the night. Although it might make sense to put it right next to the garage doorway or near your furnace, that may trigger false alarms. Finally, remember that every floor in your home needs at least one carbon monoxide detector. 

Here are some other ways to prevent CO poisoning at home: 

  • Make sure heating appliances, such as stoves and furnaces, are well-vented. This will prevent accumulation of carbon monoxide in the room.
  • Schedule heating maintenance annually and make sure the service is done by a qualified HVAC contractor.
  • Never burn charcoal indoors or underneath an overhang.
  • Do not use a fuel-burning generator indoors, in a garage, or underneath an overhang
  • Ensure the doorway to your garage is well-sealed and never run a vehicle with the garage door closed.
  • Improve the ventilation of your home by opening screened windows on a nice day or adding a mechanical ventilator to your HVAC system. 

Keep Reading About Carbon Monoxide:

Tips For Preventing Carbon Monoxide Poisoning In Your HomeShould I Be Concerned About Carbon Monoxide In My Home?

The North American Technician Excellence (NATE) Certification

When hiring an HVAC service technician, there are many credentials you should look for to ensure quality work. A contractor that is committed to excellence will employ NATE-certified technicians. So, what is NATE certification anyway? 

What is NATE Certification?

The non-profit organization North American Technician Excellence (NATE) is an independent association serving the HVAC industry. NATE is primarily a certifying organization, so their primary purpose is to certify installation and service technicians. 

NATE is the only nationally accepted certification program for heating, ventilation, air conditioning and refrigeration technicians. It is endorsed by the entire HVACR industry, the technicians themselves, manufacturers, contractors, and the Air Conditioning Contractors of America, ACCA. It is the culmination of years of effort by the ACCA and other industry stakeholders to come up with a single, nationwide certification.

Although NATE is a voluntary certification, tens of thousands of technicians are certified to date, and the number continues to grow. However, not all candidates who attempt the test pass it the first time; in fact, close to 35% of all those who take it fail. This is a strong indication that those who pass are the very best in the trade in terms of skills, experience, and knowledge of heating and cooling installation and service.

What Are The Levels of NATE Certification?

There are many types of certificates awarded by NATE:

  1. Ready-to-Work Certificate – this is the first step of the certification and is for entry-level technicians just beginning their career in the industry.
  2. HVAC Support Technician Certificate – once a technician has worked in the field for 6-12 months, they will have gained enough knowledge and experience to earn the HVAC Support Technician certification.
  3. Specialty Certificates – technicians can earn certificates in specialty topics. These certificates can then be used to qualify for NATE certification or HVAC Efficiency Analyst certification.
  4. NATE Certification – this is the gold standard of the certifications that NATE offers. Technicians must pass a rigorous series of exams and demonstrate a deep level of knowledge on speciality topics.
  5. HVAC Efficiency Analyst – this is a senior certification and is intended for the most experienced of technicians. To qualify for this level, a technician must already hold two NATE specialty topic certificates.

Homeowners should ensure professionals they hire have earned NATE certification. Individual certificates are not the same as NATE certification. You can verify a technician’s certifications on NATE’s website.

Earning NATE Certification

Technicians earn NATE certificates by passing  several knowledge–based tests. To reach NATE certification, technicians must pass a core exam. The core exam is 50 questions and covers topics like construction safety, HVAC science, tools, and measurement taking.  In addition, candidates must take a specialty test with 100 multiple–choice questions focused on one or more of the following specialties:

Installation Specialties: 

  • Air Conditioning
  • Air Distribution
  • Air to Air Heat Pump
  • Gas Heating (Air)

Service Specialities:

  • Air Conditioning
  • Air Distribution
  • Commercial Refrigeration
  • Heat Pump (Air to Air)
  • Gas Heating (Air)
  • Hydronics Gas
  • Hydronics Oil
  • Light Commercial Refrigeration
  • Oil Heating (Air)
  • Efficiency Analyst

What Does NATE Certified Mean to Homeowners?

Homeowners who hire NATE certified technicians can enjoy greater peace of mind and home comfort. Other benefits to the homeowner include:

  • A job done right the first time
  • Lower power bills due to proper installation and service
  • Fast, reliable and efficient service
  • Fewer warranty returns and callbacks
  • The HVAC system will run at peak efficiency
  • Expert advice from an experienced and knowledgeable technician

NATE certification tests take the form of real working scenarios of HVACR systems, and they positively impact contractors, manufacturers, distributors, trainers, utilities, consumers, and the technicians themselves. An NATE certificate is an impressive addition to a technician’s resume, since up to 90% of homeowners prefer working with certified technicians.

If you want to get the most out of your cooling and heating system, call an NATE certified technician and schedule a maintenance inspection. Brody Pennell proudly employs NATE-certified technicians and supports their continuing education requirements. For HVAC service you can trust, call your friends at Brody Pennell! 

Choosing the Best Air Conditioning System for Your Home

While air conditioning systems come in various designs, all of them share similar working components to cool your home while eliminating heat and moisture. Choosing the perfect one for your needs, however, will depend on several factors, including cost, application, and installation.

Choosing Air Conditioning Systems: Know the Types

As the saying goes, variety is the spice of life! You may not be aware there are many kinds of air conditioning systems to choose from.  To narrow down your choices, it pays to weigh the features and benefits of different air conditioning systems. Here are your common options:

Central Air Conditioning Systems

A central A/C is the most common type of air conditioner in Los Angeles, so you are probably familiar with what it looks like and how it works. Physically, it’s the largest type of air conditioner. 

A central AC consists of a large outdoor unit and a small indoor coil connected to each other by refrigerant tubing. Central air conditioners use the same ductwork and blower fan as your heating system. That can make a central system very effective in cooling your entire home. 

The most important part of selecting a central AC system is choosing the correct size. Undersized units won’t provide enough cooling while oversized ones won’t dehumidify well. Both can take a toll on your energy bills.

Decentralized with Ductless Mini-Splits 

A ductless mini split is a great choice for a lot of homeowners. If your home does not currently have a forced-air HVAC system installed, ductless can be a perfect solution. Mini-splits are also great for add-ons or hot spots.

Mini-splits work because they are decentralized. Mini-splits have a ton of benefits and don’t take up much space. Plus, ductless systems often qualify for rebates since they are so energy-efficient.

Space Cooling with a Window Unit

As the name suggests, this type of unit is installed within a window or through a hole in an exterior wall. It is a unitary system, which means that all the components for air conditioning are within a single compact box. It’s available in various sizes to serve any space, from a single room up to an entire floor. 

Window units can be very affordable but there are a few downsides. One is that they are very noisy, so while the temperature feels nice the sound can be very distracting. The other negative is that these units can be quite the eyesore from the outside. For that reason, many Homeowners Associations (HOAs) and local municipalities have rules against these types of units. 

Portable Air Conditioners

If you have a small room that needs temporary cooling, you might consider a portable A/C. This is a mobile, self-contained unit placed on the floor that you can easily move from room to room. You can use this as a supplement for your central AC to prevent premature wear and lower energy costs.

But despite the word “portable” in the name, this type of air conditioner has a couple of space requirements. It must connect to an exterior window for warm air to exhaust. And, you need an outlet nearby to plug it in. So, most homeowners with a portable AC keep it in a fairly permanent location. Here, you may be better off installing a single ductless mini-split to take care of the comfort problem. 

Turn to Brody Pennell for Flawless Air Conditioning Installation

With over 75 years in the industry, Brody Pennell has what it takes to carry out your air conditioning installation to perfection. We’ll help you find the right A/C for your home so you can keep your comfort at optimum levels.  Get in touch with us or call us at (310) 810-2721.

Energy Savings Tips Can Help You Develop A Plan For Summer Savings

Summertime brings longer hours of daylight, more sunshine….and higher electric bills. Air conditioning keeps homes cool and comfortable but uses a significant amount of a home’s total energy consumption. Utility bills can add up! And if all your neighbors are running their AC at the same time, it can lead to rolling blackouts. That’s why we recommend every homeowner in Los Angeles makes a plan for how to save energy throughout the hottest months. With an energy savings plan, you can use your home’s appliances and systems efficiently while achieving energy savings during the summer’s warmest days.

Energy-Saving Tip #1 – Manage the Heat from Your Windows

Your windows are a huge source of added heat inside your home. And once your house is hot, your air conditioner has to use energy to cool it back down. So, be mindful of your window usage. Closing blinds, shades and drapes in rooms when they are receiving direct sunlight will help reduce heat transfer. This simple step can ensure rooms remain cool; plus, your A/C won’t need to work so hard. 

Energy-Saving Tip #2 – Go With the (Air) Flow

Open all your interior doors so that cooler air freely flows throughout the house. Use ceiling fans so you can comfortably raise the temperature on your A/C’s thermostat by several degrees. Check your HVAC filters each month and replace them as often as needed, or at least every 3 months.

Energy-Saving Tip #3 – Seal It Up

Check the house for air leaks. Your cool air may escape through fireplaces, holes in foundation walls and attics, and around doors and windows. Close fireplace dampers, caulk around windows and places where there are air leaks in attics and foundation walls, and install or replace weather stripping around doors. Inject foam insulation into walls without insulation and add R-30 rated insulation to your attic. Make your home as snug and air tight as you can. And don’t forget to have your ductwork checked for tightness during a routing AC maintenance visit. You don’t want that cold air from your air conditioner leaking into your attic!

Energy-Saving Tip #4 – Limit Extra Heat

Run heat producing appliances during the coolest parts of the day. Cook more on an outdoor grill or in your microwave, as it uses half the energy your stove or range does. Place your refrigerator’s temperature setting between 30°F and 42°F. If it has a power saving switch, use it. If your dishwasher has an economy setting, wash on that setting. Only run full loads.

Energy-Saving Tip #5 – Run a High-Performing Air Conditioner

In the summer months, your air conditioner uses an enormous amount of energy. Do everything you can to ensure your AC is running at peak energy efficiency. Schedule HVAC maintenance in the spring, or sign up for a maintenance agreement so you never forget. When your air conditioner starts to hit double-digits in age, replace it with an energy-efficient system like the Carrier Greenspeed Intelligence system. Not only will you get outstanding energy efficiency, but these systems typically qualify for cash-saving special rebates

For more energy-saving tips and ideas, check out some of our other articles: 

Louis did an excellent job at explaining and showing us photos of our broken/old heater and air conditioning unit. He also explained how the additional damage surrounding areas was caused. He answered our questions and was very cordial.
Response from the owner:Thank you, Steve, for your kind words about Louis and his thorough explanation of your heater and air conditioning unit; we appreciate your feedback!
Showed up on time, clean, respectful, courteous, and knowledgeable. You couldn’t ask for anything better than that. I recommend them highly.
Response from the owner:Thank you, Bijan, for your fantastic review! We're grateful for your kind words and are glad our team met your expectations. Your recommendation means a lot to us!
Juan Molina, my Technician, was very professional. Juan gave my Payne system a through inspection, changed my filter and , clearly explained the condition & limitations of my Payne HVAC system. Which I appreciated. Juan was very professional and personable. Very happy and will be asking for Juan when my maintenance appointments come up! He was a pleasure to deal with. Very conscientious & professional.
Response from the owner:Thank you for sharing your experience with Benny! We appreciate your feedback and are glad to hear that he provided you with such great service. We look forward to seeing you at your next maintenance appointment!
John did an amazing job! He was extremely professional, knowledgeable, and immediately diagnosed the problem with my heater.
He was able to change the part and fix the issue in 1 hour.
I would recommend his services anytime.
Response from the owner:Thank you, Tomas, for your kind words about John's exceptional work; we're glad he could quickly resolve your heater issue and appreciate your recommendation!
Oscar from Brody Pennel was great! Walked me through everything he was doing and was very knowledgeable.
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
Always on time, courteous and thorough.

Jonathan went over the top in examining my new HVAC to make sure everything was working properly. (It was!)
Response from the owner:Thank you for your kind words, Sue Doyle! We appreciate your feedback.
Response from the owner:Thank you, Ellen, for your wonderful 5-star rating; we truly appreciate your support!
We had the pleasure of having Brody Pennell Technician, David Mares, perform our annual Comfort Club heater inspection. David’s review found carbon monoxide levels at the heating units and vent locations. He called his field supervisor, Kyle Rudolf, and requested his presence to further assess our system. Kyle performed a thorough inspection of the heater interiors with a digital borescope and captured images of locations that showed where leakage was occurring. He recommended replacing our system due to its age and explained our options. Both David’s and Kyle’s thorough information, explanations and politeness made our choice of replacing our system an easy one.

The crew of Frank Trejo, Jesus Farias and Edwin Cabra performed our installation. They were extremely diligent about keeping our residence clean and placed protection tarps
along the entire flooring leading to the attic installation entrance. The installation is outstanding and immaculate. Also, the operation of the system was explained at the end of the job. All the crew were extremely polite, and their work was outstanding.

It was a pleasure to have Brody Pennell perform our installation with their great crew. We feel fortunate having such an outstanding company taking care of our HVAC system.

New Review - 3/12/25

Brody Pennell technician Alberto Montalvo performed the service for our heat pump system this morning, 3/12, and did an excellent job. Upon completion, he explained everything that he did and also took the time to show photos detailing the condition of the system. He also provided an option to help prolong the life of our heat pumps. Alberto is extremely polite, knowledgeable and a great asset to Brody Pennell.
Response from the owner:We appreciate your detailed feedback and are grateful for the opportunity to serve you. Our team is dedicated to providing exceptional service, and we're delighted that you had a positive experience with David, Kyle, Frank, Jesus, Edwin, and the rest of the crew. Thank you for choosing Brody Pennell for your HVAC needs!
Response from the owner:Thank you, William, for the fantastic 5-star rating; your support means a lot to us!
Justin and Marcus were excellent. They were clear and concise about the work they were doing and what needed to still be done.
Very respectful and helpful.
Response from the owner:We're overjoyed to see your 5-star rating! Thank you for sharing your positive experience with us.
Response from the owner:Thank you, Paul, for your fantastic 5-star rating; we truly appreciate your support!
Chris did a great job! Thorough and very courteous. Will definitely ask for him next scheduled service !
Response from the owner:Thank you, Marilyn! We're glad to hear Chris provided thorough and courteous service; we appreciate your feedback and look forward to seeing you next time!
Alejandro Amaro is a fabulous tech! He arrived on time, spent an hour and a half thoroughly inspecting and testing my entire HVAC system. He is polite, knowledgeable, and thorough. Thank you for sending Alejandro. J. Grant
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
David is an excellent technician and addressed all our questions and concerns. He did very through work, and I would highly recommend Brody.
Response from the owner:Thank you, Anne, for your kind words about David and your recommendation; we appreciate your feedback and are glad to hear you had a positive experience.
Anthony Manzo Daniel B completed an exemplary job. They arrive a little early, walked through the process and I brought them to the roof. They were very respectful of our home with appropriate covers to the floor and transit areas. The installation was spot on, the new is a little smaller and we discussed Brody Pennel minor touch. Given I painted the entire home, I thanked them and noted I complete the touch up. The new a/c is amazing - quiet, purifies the air, changes the room temperature in less than ten minutes and I suspect the energy use will be substantially less because of the attached information. Thank you for Anthony and Daniel. The best!
Response from the owner:Thank you so much for acknowledging Anthony Manzo Daniel's great work!
They were polite, professional, and knowledgeable. They showed up on time and were easy to communicate with.
Response from the owner:Thank you, Haley, for your kind words; we're glad you found our team polite and knowledgeable, and we appreciate your feedback on our communication and punctuality.
The technician (Giovanny) was terrific— very knowledgeable about our problem and our complicated heating/AC system. He finished the job quickly and.the charge was reasonable. If we have problems again, this is the company I will call. They have interesting subscription plan that ensures regular maintenance and lower costs in case of trouble. We’re giving serious thought to sign signing up for that.
Response from the owner:Thank you, Art, for your kind words about Giovanny and our services; we're glad to hear he was able to resolve your heating/AC issue quickly and that you're considering our subscription plan for added peace of mind.
Good quick service
Response from the owner:Thank you, Stan, for your kind words about our quick service; we appreciate your support!
Outstanding attention to detail and application of what was needed to help get my system up and running. Conducted all of interaction with professionalism and friendliness. Outstanding field op.
Response from the owner:Thank you, Paul, for your kind words about the attention to detail and professionalism; we appreciate your feedback and are glad to hear your system is up and running smoothly.
The gentleman Brody sent was personable, timely and knowledgeable.
Response from the owner:Thank you, Andy, for your kind words about Brody and the service you received; we appreciate your feedback and are glad you had a positive experience!
Marco was a very nice man and great at his job.im glad I called them and the service was quick no complaints and will definitely refer someone who is in need of their help
Response from the owner:Thank you, Toyota! We're glad to hear that Marco provided you with great service and that you had a quick experience. Your referrals mean a lot to us!
I would highly recommend the services by this company! They answered the main phone line after normal business hours, they were polite & prompt. The technician arrived and was friendly, thorough, efficient and repaired the problem quickly. I give them a ten star!!!
Response from the owner:Thank you, Nancy! We appreciate your kind words and are glad to hear our technician made a positive impression while resolving your issue. Your recommendation means a lot to us!
My Brody Pennell technicians Ruben M. did a fantastic job today on servicing my heating unit. He arrived on time and was very professional. He worked quickly and efficiently. Overall, a great job.
Response from the owner:Thank you for sharing your experience with us, Kelly! We're glad to hear that Daniel provided excellent and timely service for you.
Response from the owner:Thank you, Isa, for your wonderful 5-star rating; we appreciate your support and look forward to serving you again!
Jeffery Orellana was excellent and did a great job. We will use him every time now.

May '24 We just had them replace our entire HVAC system at our commercial warehouse and they did a fabulous job. Mike I was very attentive to every detail and to all of my concerns. Raul I was the one who truly made the integration smooth by going above and beyond. Them and Pablo P, Segio S and Nathan C, all really cared about taking good care of my place. They're expensive but they're worth it. 5 more stars!

Anthony Contreras is a great service technician! He cares! Thank you!
Response from the owner:Thank you for your kind words, Marc! We're so grateful for the opportunity to work with you and we're glad to hear that our team provided excellent service. Your satisfaction is our top priority!
Alberto M. was great! He has a pleasant demeanor, answered all my questions, and I was comfortable letting him do his job in the house while I worked at my desk. He showed me everything he worked on afterward and I'm happy and impressed by his work ethic. Satisfied customer. :)

Oh, and I live in and take care of Renee R.'s house currently so this review is in place of her.
Oscar Ortiz was very polite, professional and was able to quickly identify and address the issue we reported. Thank you Oscar for your great service!
Response from the owner:Thank you so much for the 5-star rating, Joe!
Giovanna was excellent and the work got done very well. Thank you very much! :)
Response from the owner:Thank you, Henry! We're glad you had a great experience with Giovanna and that the work met your expectations. Your support means a lot to us!
Had a new unit installed last year. Anthony C. and the team came back to check on it today. Took lots of photos of the unit on the roof, and did a good job explaining everything going on with my system. A+
Response from the owner:Thank you, Mark, for your kind words! We're glad to hear that Anthony C. and the team provided you with a thorough check and clear explanations about your system. Your satisfaction means a lot to us!
Response from the owner:Thank you, John, for your amazing 5-star rating; we truly appreciate your support!
Juan Molina and Daniel Real were very responsive, on-time, and did a good job fixing my probem.
Response from the owner:Thank you for recognizing Juan and Daniel's responsiveness and punctuality! We appreciate your feedback on their quality of work.
Prompt report, thanks. Thorough, personable and professional.
Response from the owner:Thank you, Nokuthula, for your kind words; we appreciate your feedback and are glad to hear you had a positive experience!
Rene did an amazing job!
Response from the owner:Thank you, Nathan! We're so glad to hear that Rene made a great impression—I'll be sure to pass on your kind words.
We used Brody Pennell to install new air ducts. Ashton was very professional and knowledgeable and explained everything thoroughly. The technicians Jose Rivera and Alessandro Ajtun did an excellent job. We are very pleased with the quality of their work.
Response from the owner:Thank you for your detailed and kind feedback! We are delighted to hear about your positive experience with Ashton K., the installers, and our team. We appreciate your recommendation and are glad to know that your furnace is working perfectly. Your satisfaction is our priority!
Giovanny is a fantastic HVAC Technician!
He knew exactly what was the problem and had my system up and running perfect.
I only want Giovanny at my next service call.
He will become your best Technician i know that .
Thank you.
Response from the owner:Thank you, Jay, for your kind words about Giovanny; we're glad to hear he provided excellent service and we'll be sure to have him assist you on your next call!
Marco was very thorough and was great at explaining what needed to be done.
Response from the owner:Thank you, Ray, for your kind words about Marco's thoroughness and clear explanations; we appreciate your feedback!
What a professional service tech. I wish everything in life was this easy. Just excellent by every measure.
Response from the owner:Thank you, Neal! We're glad to hear you had such a positive experience with our service tech and found everything to be excellent.
Ivan was exceptional! Explained everything in detail and was very professional! Signed up for maintenance program! Highly recommend and satisfied with service!
Response from the owner:Thank you for recommending our maintenance program! We appreciate your kind words and are glad to hear that Daniel B. provided exceptional service.
Just completed installation of new Carrier Furnace & AC units. The installation team arrived on time, and brought in additional team members to ensure they finished the job on time. Outstanding professionalism was demonstrated by Mike I., Raul I, Diego B., Alberto H., Ben T., and Rafael A.

Very pleased with Brody Pennell based on this interaction.

UPDATE: Called Brody Pennell when another furnace needed replacing. The quality and professionalism they demonstrate is well worth it. Again, work was completed on time, and they left everything they touched in better shape than when they found it!
Response from the owner:We are so grateful for your detailed feedback and are delighted to hear about your positive experience with our installation team. Thank you for choosing Brody Pennell!
Leo H. & Justin U. help resolve a technical issue with my AC with great service!
Response from the owner:Thank you for the high praise! We're glad you enjoyed our service.
Kevin lopez provided an excelent service, explained everything well, he is knowledgeable and professional.
Thank you Kevin.
Response from the owner:Thank you so much for your kind words, Natalie! We truly appreciate your support.
Response from the owner:Thank you, Jmetro01, for the fantastic 5-star rating! We appreciate your support and look forward to serving you again.
Jason was fantastic! Friendly, thorough, and on time. I highly recommend Brody Pennell.
Had my scheduled maintenance today. Kevin came out and was great - super professional, knowledgeable, etc. Had a sleeping baby at home and he did the whole thing super quietly as well! Thanks Kevin!
Response from the owner:We're so glad to hear that James H and Phil Y provided knowledgeable and helpful service, resulting in a significantly improved HVAC system. Thank you for recommending us!
Ivan was great. He came out and got our system up and running. Then he took the time to explain exactly what he had done and gave us options moving forward.
Response from the owner:Thank you, Robert! We're glad to hear Ivan was able to assist you effectively and provide clear options for the future. Your feedback means a lot to us!
Showed up on time and were professional.
Identified issues with the system that former HVAC contractors never mentioned
Response from the owner:Thank you, John, for your kind words about our team's punctuality and professionalism; we appreciate you recognizing their efforts in identifying those important system issues.
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