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Repair or Replace


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FAQs to Determine if You Should Repair vs. Replace HVAC

When it comes to your Los Angeles home, comfort is a priority. After all, your house is where you spend so much of your time living life–from relaxing and sleeping to entertaining and making memories. So when a broken heater or AC disrupts your life, it’s reasonable to want some kind of assurance that it won’t happen again anytime soon. If repairs become more frequent–or the repair is very expensive–you may wonder if it’s worth it just to replace your HVAC.

Or you may be in the opposite scenario. A home service provider has recommended that you replace your HVAC, and you wonder if it can’t be repaired and last you a few more years. How do you know for sure?

Here at Brody Pennell, we complete HVAC installations every single day. Our award-winning HVAC team has truly seen it all, in every neighborhood across sunny LA. We talk to homeowners just like you every single day and answer questions about this same conundrum. Here are some of the most frequently asked questions and our expert answers.

How long does an AC or heater last?

A residential AC unit can last 20 years or longer. Heaters can last 25 years or longer. But don’t be fooled; this is not a hard and fast number to go by. From an equipment and component standpoint, your HVAC units need annual maintenance to reach their maximum age.

So let’s be honest: have you had a technician visit your home every year for preventative maintenance since installation? Was the previous owner of your home diligent about service? If not, your HVAC simply won’t last as long.

The other side of this equation is simply your tolerance. As heating and cooling units get older, they get less efficient, meaning higher energy bills. They may get noisier, or struggle to keep your home at comfortable temperatures, both of which can be a nuisance. And yes–HVAC units will require repairs throughout their life. Ultimately, it’s up to you to decide if you can put up with these annoyances or if you’d rather replace the system.

How many HVAC repairs are too many?

At most, you should expect to repair your AC or heater once a year. If you have to call an HVAC technician twice, three times, or more over the course of 12 months, there is an underlying issue.

However, that issue isn’t necessarily that your HVAC needs replacement. It could be that a previous repair was unsuccessful–either poor workmanship or a failed component. Another potential problem could be that your home is suffering from leaky doors or windows, and your HVAC is overworking to compensate. –maybe your AC or heater really is on its last legs and needs replacement.

If you’ve had two or more repairs in the last 12 months, you should consult with one of our Brody Pennell comfort advisors. Our team will work with you to determine the underlying problem and guide you in the next steps.

How should I compare the cost of AC repair vs. the cost of AC replacement?

If your faulty air conditioner is more than 10 years old, ask a trusted HVAC professional for two quotes: one for repair and one for replacement. If the AC repair estimate is less than 25% of the cost of a new system, it makes the most sense to repair it. Over 25%, start looking at a replacement.

Don’t forget to include lucrative extras in your calculation. For example, is your AC under warranty? If so, that may reduce or eliminate the repair cost. Another item to consider is incentives and rebates. During the slower season of spring and fall, you can find the deepest discounts on a new unit. Be sure to factor in those savings!

Do I need to replace my HVAC if I’m doing a home renovation project?

It depends. The size of your HVAC unit (expressed in Tons or BTUs) depends on how much heat exists in your home before a heating and cooling system is involved. Heat in your home comes from all sorts of sources, like the roof, walls, windows, people, electronics, lighting, and equipment. Have you made any of these changes to your home during a renovation?

  • Added or removed windows, or changed their location
  • Added or removed interior or exterior walls
  • Added new spaces entirely, like a finished attic or garage, or an enclosed sunroom
  • Added or changed equipment, especially in a kitchen


If you answered “yes” to any of these questions, you should call our team at Brody Pennell for an evaluation. In some cases, a simple change of a damper or re-sizing of ductwork will do the trick. But in other situations, you may need to upsize your HVAC or invest in a small mini-split to ensure new spaces are comfortable.

Answering your HVAC Repair and Replace Questions

At Brody Pennell, we are committed to education first. We want our customers to be confident in their purchasing decisions, especially when it comes to investing in a new HVAC unit. If your question wasn’t answered here, please give our team a call at (310) 896-4911.

Put your family’s comfort first this year and schedule a no-obligation consultation with one of our many experienced team members. Call (310) 896-4911.

WE OFFER FINANCING!

On The Purchase and Installation of Our Air Conditioning Products and Systems
Maria L.
1714171589
Juan molina and gino were amazing!!! So professional and took so much time to go over everything with me.
Annick W.
1714169418
Your crew is so nice and efficient and know what they are talking about. It was a pleasure to work with them.
Brett W.
1714164822
James and Maurice came on time, were respectful and professional. As they checked out the issue, they went above and beyond, checking every piece of the furnace for a malfunction and doing a second pass just to make sure. Great service, will use them again.
Louise H.
1714163878
Juancho and Marco did a great job today!!Please come back. Thank you!☺️
Nancy A.
1714163468
Rene was very professional and friendly and diagnosed the issue with the old heater in our house. Loved how you could see exactly what the problem was with the camera probe. He was very knowledgeable and aware of the safety issues of an older heater for the family. Thank you for your quick and competent service.
Steve H.
1714163233
Kevin did a good job.
Beth F.
1714161877
Daniel B. was very polite and helpful. I am very happy with service from Brody Pennell.
Jeremy S.
1714155867
David M. did a fine job during the service call. He was, kind, knowledgeable, and professional. He represented his company well.
Pat D.
1714155494
James h friendly and efficient
Diana R.
1714153844
Daniel Avila was super!! Very professional and had a lovely disposition. He took care of un in no time. I highly recommend him.
Nicole Karsenty L.
1714153630
Cesar Corrales and Jeremy MarmonVery happy with their work. Recommend them anytime.today 4/26/24 Anthony manzo great help
stephanie C.
1714102943
Jose Rivera came to replace Thermostat on a newly installed system. He explained the whole process very well. It was an exceptional and spotless installment, would definitely recommend to family and friends. He deserves 5 stars, will have him working with us again.
Brian K.
1714095576
Great, friendly, knowledgeable, and professional service! Enrique, Danny and Nathan did an excellent job of duct cleaning our hvac system. They were polite, professional and very friendly.
Marcia W.
1714093751
Tony M and Jose were both here for our 6 month checkup and they were extremely thorough, explained everything, and very nice. Would highly recommend them.
Steve L.
1714085783
Tristen and Juancho were efficient and friendly and explained everything clearly.
Debra M.
1714085316
Excellent service by Juan Munoz, Daniel Picard, Brian Diaz, and Juan Sanchez. Very helpful in explaining the HVAC installation process and helping set up new thermostat. Extremely kind and helpful. I recommend Brody Pennel for any HVAC installation or repair.
S O
1714085187
Maria was pleasant and did an excellent job. Explained everything very clearly. Very happy with the service.
Eva B.
1714084317
JuanMolina serviced my ac and heating today He was very polite and helpful,
Tony G.
1714083874
Our regular semi-annual service was performed today and Rene, our technician, did a terrific job, showing care and attention to detail. He's very friendly and informative and made sure we had all our questions answered and were completely satisfied.
Shari M.
1714082673
Marco is the best!!!!
Liza U.
1714081448
Kevin and David E were great4/25/24 Juan C and Gio Q were awesome and helped in everyway. Thanks guys
S M
1714078921
Daniel B & Jose CWe're very polite and courteous and worked very proficiently and efficiently and were able to inform us of the exact problem which was great. I would not hesitate to call on these guys for HV assurance. Thanks Daniel & JoseOn 4/25/2024 Daniel B & Jason S provide our company with best care that we find truly impeccable and would recommend this company and these workers to any other establishment and wouldn't want anyone but the best and these guys are the best in our opinion.
beatles341
1714077166
Jose C. was a great technician to work with. Excellent customer support and service.Ivan D and Kevin L are great guys. They did the maintenance for my property around a month ago. 4/25/24
brett H.
1714076214
My technicians did a great Job ! Steven and Leo.H I would definitely use them again and recommend them.
peter B.
1714076196
Kevin L. and Ivan D. were great and outstanding technicians, efficient, thourough, and wonderful. Please send them back again.
Norman M.
1714074725
Armando and Richie completed a comprehensive inspection and cleaning of my HVAC system. They were thorough and professional, and courteous .I am pleased with their work. Thanks Brody-P.
gloria R.
1714070730
Juan Romo was amazing super knowledgeable and friendly!!!! Amazing service
Helen S.
1714006075
I’ve been with Brody Pennell for many years, and I’m very happy with their service. James Handy is particularly amazing, and I was very fortunate to have him on my most recent maintenance services. He gave me great advice and did a fantastic job.
Denise H.
1714001375
Steven was great!
Kathy N.
1714000925
Juan Romo checked my heater in great detail today and gave me a full report on its welfare. He has suggested the repair of the heat exchanger due to wear and tear . He also pointed out a problem with the circuit board and one small section. He was very thorough, and I understood exactly what he was saying. I commend him highly! Kathy Naylor
Josh E.
1713989240
Juan Molina: thorough, neat, informative & pleasant.
david C.
1713988327
anthony manzo and armando n . great job efficient
Margarita C.
1713984415
Excellent job by Rene Morales 10 stars.
Ana A.
1713981385
Amazing service, very nice attitude, Leo H, Ruben M and Ivan D have extraordinary customer service
David S.
1713979878
Had Jason come by to add surge protector and he did a great job, was professional and efficient.
phuong N.
1713978362
Jose Rivera did a super job. He even added tape to protect the insulation from the elements
Gigi M.
1713920881
Extremely helpful and knowledgeable!David and Juan were very helpful!
Pamela J.
1713918044
Anthony Manzo and Brett Turner gave me great service and excellent recommendations. They made sure I understood everything. Thanks!
Joe L.
1713901725
James H. and David E. Serviced our unit on a bi annual maintenance and did excellent job. I highly recommend this program and James and David to do the work.
Brett H.
1713901322
Kevin and Steven were great
Joshua G.
1713897697
4/23/24 - Daniel B. and Juan De Jesus came out to do maintenance on my system! They were great - on time, professional and knowledgeable!
Marie A.
1713897310
Spencer and Kyle were my technicians and they did a great job. They were thorough and friendly and explained what they were doing as they went along. Overall great experience, wish all service techs operated this way!Update: Ivan and Angel came to do our follow-up service call. Same experience. Friendly, fast, and efficient. I really appreciate the consistency of service with this company
Joseph H.
1713897054
Marco and Ashton are very courteous, friendly, and professional. They are very knowledgeable, and expertly performed their inspection on my heating and air conditioning system. Marco even went above and beyond, and installed a fix for my thermostat on the spot at no charge. I highly recommend Marco, Ashton and the Brody Pennell team!
Jennifer M.
1713896132
The "comfort club" is well worth the annual fee. Our system is checked and cleaned twice annually, and the staff have been superb.
Abeigel B.
1713834446
Outstanding in every way , technically, courtesecy, helpful. Perfect.
Diane S.
1713827710
Great service and Rene was helpful and professional!
Dr. Jack W.
1713824178
Daniel B is an exemplary employee of BP..Truly an excellent Tech whom we appreciated performing our system’s maintenance!!Thank you, Daniel !!
Preston M.
1713821826
After wasting money and time with another company, David M. And Brett T. came out and help me fully understand the issues with my AC unit and provide no nonsense pricing. Highly recommended.
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This field is for validation purposes and should be left unchanged.
Maria L.
1714171589
Juan molina and gino were amazing!!! So professional and took so much time to go over everything with me.
Annick W.
1714169418
Your crew is so nice and efficient and know what they are talking about. It was a pleasure to work with them.
Brett W.
1714164822
James and Maurice came on time, were respectful and professional. As they checked out the issue, they went above and beyond, checking every piece of the furnace for a malfunction and doing a second pass just to make sure. Great service, will use them again.
Louise H.
1714163878
Juancho and Marco did a great job today!!Please come back. Thank you!☺️
Nancy A.
1714163468
Rene was very professional and friendly and diagnosed the issue with the old heater in our house. Loved how you could see exactly what the problem was with the camera probe. He was very knowledgeable and aware of the safety issues of an older heater for the family. Thank you for your quick and competent service.
Steve H.
1714163233
Kevin did a good job.
Beth F.
1714161877
Daniel B. was very polite and helpful. I am very happy with service from Brody Pennell.
Jeremy S.
1714155867
David M. did a fine job during the service call. He was, kind, knowledgeable, and professional. He represented his company well.
Pat D.
1714155494
James h friendly and efficient
Diana R.
1714153844
Daniel Avila was super!! Very professional and had a lovely disposition. He took care of un in no time. I highly recommend him.
Nicole Karsenty L.
1714153630
Cesar Corrales and Jeremy MarmonVery happy with their work. Recommend them anytime.today 4/26/24 Anthony manzo great help
stephanie C.
1714102943
Jose Rivera came to replace Thermostat on a newly installed system. He explained the whole process very well. It was an exceptional and spotless installment, would definitely recommend to family and friends. He deserves 5 stars, will have him working with us again.
Brian K.
1714095576
Great, friendly, knowledgeable, and professional service! Enrique, Danny and Nathan did an excellent job of duct cleaning our hvac system. They were polite, professional and very friendly.
Marcia W.
1714093751
Tony M and Jose were both here for our 6 month checkup and they were extremely thorough, explained everything, and very nice. Would highly recommend them.
Steve L.
1714085783
Tristen and Juancho were efficient and friendly and explained everything clearly.
Debra M.
1714085316
Excellent service by Juan Munoz, Daniel Picard, Brian Diaz, and Juan Sanchez. Very helpful in explaining the HVAC installation process and helping set up new thermostat. Extremely kind and helpful. I recommend Brody Pennel for any HVAC installation or repair.
S O
1714085187
Maria was pleasant and did an excellent job. Explained everything very clearly. Very happy with the service.
Eva B.
1714084317
JuanMolina serviced my ac and heating today He was very polite and helpful,
Tony G.
1714083874
Our regular semi-annual service was performed today and Rene, our technician, did a terrific job, showing care and attention to detail. He's very friendly and informative and made sure we had all our questions answered and were completely satisfied.
Shari M.
1714082673
Marco is the best!!!!
Liza U.
1714081448
Kevin and David E were great4/25/24 Juan C and Gio Q were awesome and helped in everyway. Thanks guys
S M
1714078921
Daniel B & Jose CWe're very polite and courteous and worked very proficiently and efficiently and were able to inform us of the exact problem which was great. I would not hesitate to call on these guys for HV assurance. Thanks Daniel & JoseOn 4/25/2024 Daniel B & Jason S provide our company with best care that we find truly impeccable and would recommend this company and these workers to any other establishment and wouldn't want anyone but the best and these guys are the best in our opinion.
beatles341
1714077166
Jose C. was a great technician to work with. Excellent customer support and service.Ivan D and Kevin L are great guys. They did the maintenance for my property around a month ago. 4/25/24
brett H.
1714076214
My technicians did a great Job ! Steven and Leo.H I would definitely use them again and recommend them.
peter B.
1714076196
Kevin L. and Ivan D. were great and outstanding technicians, efficient, thourough, and wonderful. Please send them back again.
Norman M.
1714074725
Armando and Richie completed a comprehensive inspection and cleaning of my HVAC system. They were thorough and professional, and courteous .I am pleased with their work. Thanks Brody-P.
gloria R.
1714070730
Juan Romo was amazing super knowledgeable and friendly!!!! Amazing service
Helen S.
1714006075
I’ve been with Brody Pennell for many years, and I’m very happy with their service. James Handy is particularly amazing, and I was very fortunate to have him on my most recent maintenance services. He gave me great advice and did a fantastic job.
Denise H.
1714001375
Steven was great!
Kathy N.
1714000925
Juan Romo checked my heater in great detail today and gave me a full report on its welfare. He has suggested the repair of the heat exchanger due to wear and tear . He also pointed out a problem with the circuit board and one small section. He was very thorough, and I understood exactly what he was saying. I commend him highly! Kathy Naylor
Josh E.
1713989240
Juan Molina: thorough, neat, informative & pleasant.
david C.
1713988327
anthony manzo and armando n . great job efficient
Margarita C.
1713984415
Excellent job by Rene Morales 10 stars.
Ana A.
1713981385
Amazing service, very nice attitude, Leo H, Ruben M and Ivan D have extraordinary customer service
David S.
1713979878
Had Jason come by to add surge protector and he did a great job, was professional and efficient.
phuong N.
1713978362
Jose Rivera did a super job. He even added tape to protect the insulation from the elements
Gigi M.
1713920881
Extremely helpful and knowledgeable!David and Juan were very helpful!
Pamela J.
1713918044
Anthony Manzo and Brett Turner gave me great service and excellent recommendations. They made sure I understood everything. Thanks!
Joe L.
1713901725
James H. and David E. Serviced our unit on a bi annual maintenance and did excellent job. I highly recommend this program and James and David to do the work.
Brett H.
1713901322
Kevin and Steven were great
Joshua G.
1713897697
4/23/24 - Daniel B. and Juan De Jesus came out to do maintenance on my system! They were great - on time, professional and knowledgeable!
Marie A.
1713897310
Spencer and Kyle were my technicians and they did a great job. They were thorough and friendly and explained what they were doing as they went along. Overall great experience, wish all service techs operated this way!Update: Ivan and Angel came to do our follow-up service call. Same experience. Friendly, fast, and efficient. I really appreciate the consistency of service with this company
Joseph H.
1713897054
Marco and Ashton are very courteous, friendly, and professional. They are very knowledgeable, and expertly performed their inspection on my heating and air conditioning system. Marco even went above and beyond, and installed a fix for my thermostat on the spot at no charge. I highly recommend Marco, Ashton and the Brody Pennell team!
Jennifer M.
1713896132
The "comfort club" is well worth the annual fee. Our system is checked and cleaned twice annually, and the staff have been superb.
Abeigel B.
1713834446
Outstanding in every way , technically, courtesecy, helpful. Perfect.
Diane S.
1713827710
Great service and Rene was helpful and professional!
Dr. Jack W.
1713824178
Daniel B is an exemplary employee of BP..Truly an excellent Tech whom we appreciated performing our system’s maintenance!!Thank you, Daniel !!
Preston M.
1713821826
After wasting money and time with another company, David M. And Brett T. came out and help me fully understand the issues with my AC unit and provide no nonsense pricing. Highly recommended.
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