Let me state, first, that it would be an injustice to limit my comments about the service we have received from Brody Pennell to what has been provided by Rosendo Valdez, and the two fellows of his installation crew on January 2nd. I have to add the initial contact we had with technician, Daniel, and his manager, Brett. Collectively, these five gentlemen were not only excellent representatives of the company, they were also great lightening rods for the practice of customer serve in general. In all cases, their professionalism was tempered with culture of care, comfort, and concern for what we needed and what the company could provide, all in an effort to close the gap between where we were when we initially contacted Brody Pennell and where we wished to be in addressing the issue with heating our home. The character of their work easily surpassed the goal of meeting the needs of our household, going hand in hand with meeting their responsibilities as company employees providing a product to the public.
Response from the owner:Thanks for the fantastic review! We're happy to have served you well.