Reviews

Jose was great and professional. Checked and assured me my system was fine. He was honest and straightforward. I would not hesitate to contract them agsin

Anthony Manzo is knowledgeable and professional. Did a great job servicing our system.
Explained all he did thoroughly. Had some great suggestions for improvement.

Alberto M. went above and beyond to make my air conditioning unit run perfectly. He was professional, knowledgeable, and trustworthy. I highly recommend their services and working with Alberto M!

Very Friendly, explained everything clearly and fixed our issue efficiently!

Arrived on time
Very polite
Very clear about issues and explained with photos

Another rave review for Brody Pennell’s family of HVAC technicians.

Habacuc Acosta arrived right on time looking neat and clean in his smart uniform and booties. His pleasant demeanor was a very nice way to start the day.

He carefully explained what he planned to do, and did a quick walk around to familiarize himself with my home. My A/C + heater (package) unit is on the roof, so up the ladder he went to perform my springtime tuneup.

When done Habacuc carefully walked me though myriad photos of everything he had checked or serviced. He even did me the favor of taking a couple of shots of leaves that were blocking my downspout. Plus, he installed an additional capacitor that helps older A/C units start up using less electricity.

Habacuc’s photos and verbal presentation were polished and professional, and his work was smooth and efficient. He did an excellent job, and really exemplified the professionalism of Brody Pennell’s team.

10/29/24
Last week It was time for the winter maintenance call covered under my annual service agreement with Brody Pennell.

As always, the service team arrived right on schedule, and ready to go, with everything they needed. Anthony Contreras was Lead Tech, and Oscar O. was along to assist, and to get more detailed on-the-job training.

They took their time, and were up and down the ladder, and in and out of the house a few times while they did their detailed inspection and tune-up. Once they finished, Anthony walked me through lots of photos he’d taken to show every part they checked and/or serviced. He explained in great detail what each part was, how it was supposed to perform, how it did perform, and whether it passed their tests. The unit is only a year old, so thankfully everything did pass with flying colors,

I must add that Anthony’s photo narrative was very thorough. I almost came to feel I learned enough that I, myself might be able to help out on the team (ha!). Clearly Oscar drew the long straw, because he must have gotten a lot out of the experience too, including a detailed review of what he already knows.

Great job, guys!
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5/30/24
After such a pleasant experience last time, it was nice to see Armando again, here to perform my regular maintenance. As before he arrived on time first thing in the morning to perform my regular maintenance, looking “bright and shiny”. He was very thorough, took lots of fotos to show me, and afterwards he talked me through all the inspections he’d done. Happily he pronounced all well and good. Armando is an exemplary representative for your company.

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I’m pleased to give Armando Navarro, my Brody Pennell service technician today, a glowing review. He arrived on time, neat and clean, and performed my semi-annual HVAC maintenance very efficiently.

He is clearly well-trained, as when I told him I’d already changed the air filter myself, he went ahead and checked it anyway, discovering I’d installed it with the wrong side facing up.

He knows his job, and besides is a very personable and pleasant young man. Plus, he did me the great favor of alerting me to my downspout overflowing with leaves just in time for winter rain. Thanks!

Filemon was awesome! Very knowledgable and got the job done right. Great communication.

Alberto M and Jonathan O were extremely helpful and professional and helped maintain my HVAC in no time. They had great advice and great customer service!

Jonathan Ortiz was amazing, thank you!

Just a basic maintenance on my Pioneer Inverter split. He was efficient, clean, and took his time answering all my questions. I would highly recommend Brody.

Service was excellent Alberto was very explanatory in what he was doing very professional, I am very happy with Brody Pennell, I recommend them 100%

Juan showed up on time, thoroughly serviced our unit, explained everything and gave me a great deal. Love it and thank you Juan and people from Brody

We've been with Brody Pennell for about four years and they continue to exceed our expectations on all fronts. We just had our seasonal maintenance done by Benny S., who is clearly an all-pro veteran. He determined that we had a leaking coil in our aging A/C system and, after coming back with his supervisor David we decided to replace it. The work was scheduled within a couple of days and the installation team of Mike I., Raul I., Edwin C. and Freddy A. were top-notch. They were prompt, knowledgeable and kept me apprised every step of the way. The new unit and a crane to lift it arrived like clockwork, and the team did not hesitate to call in reinforcements to ensure the installation was done quickly and diligently. We are comfortable today and confident we'll remain so whatever summer heat comes our way. Thanks, Mike and team!

Juan Molina the technician was very kind and polite and trustful.
Highly recommend .
Best,
Edna Barnston

Alberto is great! He answered all my questions with ease. Troubleshooting ✅✅ Maintenance ✅ ✅

Excellent Service by all techs especially Giovanni

Kevin was wonderful! Very thorough, knowledgable and kind. We appreciated his detailed explanations and quick work! Our AC is working perfectly, just in time for the hot weather.

Great service, thorough and on time.

Juan Molina was prompt and professional
Extremely helpful
He Did a great job and was very informative
He was wonderful
Ashton his supervisor also came after finding a Carbon Monoxide leak
He explained the problem and was very informative and explained to me in terms I could understand.
He spent a lot of time with me. Ashton was very nice and helped with solutions to solve the problem
I highly recommend Brody Pennell and Ashton and Juan
I ended up having to replace two furnaces and 1 air compressor and bought two thermostats.
Omar m. And Enrique D and Jonathon
There were GREAT with the installation.
Marco Ayala is incredible who installed a scrubber in my system after the fires
So professional, clean, on time and communicative. Just wonderful!!!
I highly recommend the team at Brody Pennell
James Handy was extremely helpful and knowledgeable and honest. He showed me problems with the duct work which is over 25 years old. He did a maintenance check and changed filters. He was respectful of my property and very nice: highly recommend the team at Brody Pennell

Giovani was a pleasure to work with and I felt comfortable and trusted his service of our HVAC system. We took advantage of a promotion we received in the mail. I'm glad I did.

Outstanding professional service. The members of the office staff, as well as the service technicians, are courteous, professional and friendly. Ivan was the technician who serviced our units today-He explained every detail to us which we greatly appreciated! Update for today-June 5, 2024-Kevin & Ariel completed the work on our A/C unit today. They were professional, courteous, and knowledgable. Thank you!!

Ivan was amazing!!! Top quality service, throughly explained everything and fixed our issue. He also provided us with great options for additional services to keep our AC unit cleaned and monitored regularly! Thanks Ivan!

Excellent 5-star service from this company TWICE in two years

David came out to inspect the existing system on our new home. He took the time to show me everything and explain each of his recommendations and why he was making them. His attention to detail and ability to explain gave me a lot more trust in what he was recommending and confidence in the service he was providing!

Alberto M. and Habacuc AT

5 stars They were on time and did a great job. Tested system. Inquired with senior tech. Communicated well. Ordered part.

Ivan arrived on time, and addressed my concerns about my heat pump. As usual, Brody Pennell remains very responsive and helpful, and I will remain a loyal customer.

Very professional, courteous and knowledgeable.
Excellent technician.

Absolutely incredible service! Rueben came exactly when he said he’d arrive, was professional, efficient and knowledgeable and solved the issue quickly. He told us what the issue was and what parts were needed to fix the issue. I’ve used Brody-Pennell for over 15 years and they’ve always delivered 5 star service.

Juan Molina was great. Outstanding and very knowledgeable about the equipment.

Wow! Brody has it down!!! Not only as an HVAC vendor but as a business in general! Your customer service is fantastic! From the super informative initial phone call to the ease & availability of scheduling to the wonderful service tech Juan Romo (who we will definitely be requesting for all future services) to their friendly email and text reminders to the follow up to the good pricing…. All 5 stars! I can’t recommend them enough!

Justin and Ruben did had wonderful job for us. They were knowledgeable, hard working, courteous and explained everything very thoroughly. They were a delight to have doing the job for us. Very happy with the results!!

First time having Brody Pennell out for regular maintenance on my HVAC system. It was a great experience all around. Highly recommend!

Amazing!!!

Called several HVAC companies, they quoted huge prices with little guarantee. They appeared to be start- up companies. I called Brody Pennell who I used before. Deshaun came out as scheduled, told me what to expect .My original unit had been in service for over 20 years it was time to upgrade and I really feel that I did a great thing for my home by upgrading with Brody Pennell I felt comfortable with Deshaun 's sales pitch. I did not feel rushed nor did I feel like I was being taken advantage of so I'm happy with the choice I made .Frank was the leader. The guys that installed everything was wonderful they did it in 2 days I am pleased Now.trying to get some heat in my home
thank you Brody Pennell. Your staff is great. Keep up the good work. We need good honest companies like your. So many bad companies out there. Thank you again.!!!