Reviews


Check out what our customers are saying about our heating & air conditioning services. 

Hamish McCollester

The True Measure of a Contractor It’s easy to give a company high marks when everything goes smoothly. But let’s face it, sometimes things don’t go smoothly. And the true measure of a contractor is revealed in how they respond when things go wrong. Brody Pennell simply sets the standard that all others should aspire to. In a nutshell, my wife and I hired these wonderful human beings to do a major job at our townhouse: replacing the 30-year-old rooftop HVAC unit with a new, energy efficient one. Of course, before choosing them, we did our due diligence, secured four different bids and read all the reviews, etc. Brody’s was certainly not the least expensive estimate we received. But they also weren’t the most expensive. (Those guys who have the fancy retro graphics on their trucks were the most expensive… and yet their rep did not offer us the better equipment options that Brody did, he was slow to follow up, and just didn’t seem to care about winning our business.) And on the flipside, there was a contractor whose bid came in much cheaper. But he suggested that getting a permit for a major crane operation over a public sidewalk on a shared-property condominium building should be considered optional – giant red flag. In addition to having great reviews and a reasonable price, our interactions with Brody’s rep, Brian, were great. He was extremely knowledgeable, ridiculously responsive and just gave off good vibes. So we happily went with Brody Pennell and are so glad we did. They sent out their foreman, Jaime – another kind, courteous, professional man – to scout the job, got it scheduled quickly, even though it was around the Thanksgiving holiday, and showed up exactly when they said they would with every visit. The big installation itself went swimmingly. And again the Brody techs that did the bulk of the work were great representatives for the company. Then, after the work was complete, a couple of problems revealed themselves. I won’t go into extreme detail on this. But due to the custom curb mounting that the new machine required, there was an increase in vibrations into the house, which was unexpected from a new, more efficient machine. And there was a roof leak issue that occurred during the unprecedented rains that we had last winter. For both issues, Brody was on their game without us having to push them. They were simply committed to making things right for us from the beginning. The head of the company, Mike Carson, dealt with us directly, every step of the way. And the entire Brody team did everything in their power to get the issues fixed. This required several visits to the house, and sourcing subcontractors to deal with certain issues. To be clear, this wasn’t convenient for either us or them. And Brody likely ended up losing money on this job. But that never stopped them from doing what they needed to in order to make things right. That is what separates a great contractor from a serviceable one. And that is why we will be customers of theirs for life and will always recommend Brody Pennell to anyone who needs HVAC work done.

Cheryl T

I have used Brody – Pennell twice. The first time was for a rental property and the second time was for my own home. In the rental property we replaced two units on two levels of a large townhouse. That was almost two years ago. The process was seamless and Ken the Comfort Consultant is very nice to work with. The air conditioners are working beautifully and Brody- Pennell gave us the best bid of the three companies I called for an estimate. So when my husband and I decided it was time to put air-conditioning in our home after living without it for 25 years, I called Ken and I did not bother to call anyone else for an estimate. This company had already earned my trust. It turned out that our furnace and ducts also needed replacement. Ken provided a fair estimate. We did have to wait a bit of time for the appointment with Ken, as well as for the installation appointment. This is because the company is in high demand and they will only send out their highly trained best people. They are worth the wait. The installation people were even compassionate with me as I happened to be going through a very difficult time with my ill dog at the time they were here. I highly recommend this company.

Emmett Hughes

Brody Pennell installed a blower motor in the primary air handler that supplies the operating room of my plastic surgery center on January 5th and did an outstanding job. York manufacturers sent a defective motor for Brody Pennell to install and it failed instantly. I contacted the President of Brody Pennell, Mike Carson, immediately, because our center had three large surgeries at risk for the next day. Mike and his crew of Tom and Carlos worked tirelessly until midnight and were successful in locating a generic motor and getting my center up and running again. Mike even called me the next morning at 6:05 to confirm that my blower motor was running. It was!!! Seldom do I find people with the integrity and depth of character that I saw personally in Mike, Tom,and Carlos. This HVAC company is led by a President who truly cares about his customers. If you need HVAC services that you can count on, call Brody Pennell. Dr. Emmett Earl Hughes

R S

Experienced, knowledgable, trustworthy and Professional, from the sales visit, pre-walk through with the project manager to the installation. Brody Pennell replaced an existing 1982 2 ton Day and Night HVAC unit with a new Carrier 3 ton unit. Additionally, they installed new exposed ducting with two additional registers and an additional return to accommodate the larger HVAC unit. I was very impressed with the attention to detail and efforts to meet my needs and expectations. The finished result and look is amazing. When selecting a proposal, I am not necessarily looking for the lowest or cheapest bid. I am more interested in the best quality, value and professional workmanship for a fair reasonable price. Do it once, do it right. The job also required a crane to remove the old HVAC unit and deliver the new unit on the roof 4 floors up. It also required scaffolding inside the condo unit and cutting through the exterior and interior walls to add the new ducting and return. I live in an 1173 square foot condo unit with an upstairs loft space which has a 19′ foot ceiling in the main living area. The previous HVAC system did not deliver air to the upper loft area which I frequently use as a guest space. As a result, the upper loft area has always been 10 or more degrees warmer than the main level making it very uncomfortable during the summer months. The entire space is now evenly cooled throughout and very comfortable. The new 3 ton unit works effortlessly to cool the space and runs only a fraction of the time that the previous unit did. Additionally, they made every effort to mitigate and reduce the noise and vibration. I do not hear a sound when it is running and only can tell that it is running when feeling the cool air circulating throughout. I also want to mention that Brody Pennell was the last to service my previous HVAC unit over 10 years ago which was going strong until recently. Once again, Experienced, knowledgable, trustworthy and Professional. Highly Recommended.

Larisa Kuznetsova

Great Customer Service! I would highly recommend this company to the family and friends! Our technician Cesar Corrales came on-time and with a great smile! We needed to install NEST Thermostat for our A/C. He explained the whole process and answered all my questions and guided me through the set up with our WI FI and set up our A/C in high efficiency mode setting. He also showed how to navigate through all available modes (cooling, heating, fan, heating/cooling, etc.) and how to adjust the temperature if we need to, instead of just leaving me with Instruction Guide to figure on my own. Cesar is very knowledgeable, hard-working, and courteous. He went above and beyond of my expectations for the service we needed! I am very happy and satisfied with the job that was done just right! Great personality and excellent skills! Ask Cesar and you won’t be disappointed!

Stormin 930

I like to joke about getting “Excellent Customer Service” but with BP, it is NO JOKE. I first inter-acted with them through the LADWP AC OPTIMIZATION PROGRAM (thank you for the FREE “Nest” Thermostat. Then, a few weeks later, the gas valves on my furnace gave out – after 35 years????? – and repairing it was out of the question! Within days, BP was out to give me an estimate on a new HVAC system – again, 35 years old – and with LADPW/SOCAL GAS and Carrier rebates, the price was top-notch, even beating COSTCO! The techs completed the job over two days in less than 14 hours. They were friendly, cooperative, extremely neat and very knowledgeable. I look forward to many years of (limited, hopefully) service (meaning, bi-yearly inspections) and great quality from my new equipment.

Norman Schwab

I am the Building Manager of a 25 unit apartment building in Brentwood. We have been using Brody Pennell for the last few years and have been very satisfied. We have found their work to be consistently good and pricing, based on past experience, to be fair. They handle all emergency problems for us, and in addition, we are on a quarterly maintenance program with them. I have been particularly pleased with the service provided by one of their people, Alex Nah. I ask for Alex to service the account because I find him diligent, knowledgeable, hard working and personable. All these are qualities that my tenants appreciate as much as I do. I definitely expect this relationship to continue. Just had Alex here a couple of days ago and each time here he impresses me more and more with his knowledge and his ability to interact with our tenants. He and the company continue be 5 stars in my book.

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Since 1945, Brody Pennell Heating & Air Conditioning has provided Los Angeles with award-winning HVAC service. Our team can service, repair, and install any brand heating and air conditioning system. We are here for you!

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