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Author: Brody Pennell

Research Reveals the Perfect Humidity Levels to Prevent Illness

Keeping your home clean and sanitized is important to promote a healthy environment. Especially right now, during the COVID-19 pandemic, Los Angeles residents are more vigilant than ever. Wiping down surfaces with a disinfectant has become second nature. But what about the enormous part of your home that’s invisible: the molecules that make up the air you breathe? Recent research shows that relative humidity plays an important part in a healthy home- and you may find the results surprising.

Indoor Humidity: Where Does It Come From? 

Air is made up of a lot of different gases, like nitrogen and oxygen. But there is also water vapor in the atmosphere. You might recall from science class that water can exist in a solid, liquid, or gas state. Most of the humidity in a home starts out as liquid H2O, which then evaporates. So indoor humidity comes from a lot of places: 

  • Boiling water on the stove
  • Steamy showers or baths
  • Drying clothes on a rack
  • Sweat from indoor workouts
  • Dishwashers running with scalding water or on the drying cycle
  • Coffee pots, tea kettles, and the steam generated from hot beverages
  • Blow-drying wet hair
  • Steaming clothes to get out wrinkles

You can probably think of many other places where water might evaporate into the surrounding air. But here is the important thing to know: you don’t want too much or too little water vapor in your air.

What’s the Ideal Indoor Humidity for an LA Home?

Here in Los Angeles, we are lucky not to have to deal with high humidity too often. You are probably aware of the consequences for having too much moisture in a home. The primary concern for excessive humidity is the growth of mold. For many years, we have known that keeping indoor humidity below 60% can hinder the growth of mildew. 

But research has shown that there is a downside to not having enough water vapor. In a recent study, hospitals with humidity levels under 40% relative humidity (RH) saw a much higher transmission of infectious disease molecules like the flu virus. The numbers increase the lower the humidity gets. Since low humidity levels facilitate the spread of infection, it’s critical that humidity levels don’t get too low. 

Therefore, the ideal indoor relative humidity is anywhere between 45-55% RH. Since humidity levels are relative to the temperature, it’s best to target a range rather than a specific percentage.

Tools for Humidity Control

If you don’t already have a sensor to determine the amount of humidity in your home, that’s an excellent start. Many thermostats come equipped with a humidity sensor. If you have a smart thermostat, you may be able to track humidity over time with a connected app. 

If you find that your home doesn’t have enough humidity to maintain healthy humidity levels, don’t worry. There are plenty of solutions for dry air in your LA house. We recommend installing a whole-home humidifier that will add moisture to your air automatically when it gets to be too dry. 

Stay Healthy with Humidity Control

As research from industry experts shows, humidity levels are crucial to a healthy indoor environment. Contact Brody Pennell to assist with any home humidity and moisture problems you are experiencing. With decades of experience in the Los Angeles area, we can address your concerns quickly and with old-school customer service. Call us at (310) 896-4911.

3 Easy Ways you Can Help Los Angeles get through the Coronavirus Pandemic

3 Easy Ways You Can Help Los Angeles get through the Coronavirus Pandemic

If you’re feeling a little overwhelmed right now, you’re not alone. The coronavirus pandemic is affecting everyone in Los Angeles. 

While many essential workers continue to serve on the front lines, many LA residents are sheltering in place and have spent weeks at home. And just maybe, you’re starting to go a little stir crazy. Channel that cabin fever into a force for good with one of these three volunteer opportunities.

It’s true – you can do even more than washing your hands and keeping your distance between others. With less people out and about, there is a greater need for those looking to donate their time. Of course, keep in mind your own personal health considerations before choosing to participate in one of these opportunities!

1) Give Blood

It makes sense that even regular donors have put a temporary pause on giving blood, given that donating requires close contact between people. But unfortunately, that makes our community’s need for blood even greater. 

Blood and platelet donations are urgently needed to support patients in Los Angeles hospitals and critical care facilities. Healthy donors can make an appointment with the American Red Cross at any number of Los Angeles locations. There is also extra need for patients who have fully recovered from COVID-19 to donate. 

There are several donation safety protocols in place on top of normal healthcare facility procedures. Some of these safeguards include conducting donor mini-physicals to ensure donors are healthy, following social distancing practices between donor beds, and enhanced disinfecting of equipment. 

2) Supporting Food Banks

With thousands of LA residents being out of work, our local food pantries are bare with long lines of people in need. Low-income citizens need our help now more than ever to put food on the table. 

Pop-up drive-thru food pantries have made it simple for in-need families to get the supplies they need safely. Unfortunately (and logically) volunteer activity has declined, making it difficult to serve the community efficiently. 

Volunteers are needed to staff food banks and pantries all across the Southern California area. The Los Angeles Regional Food Bank is providing regular updates to the public and has safeguards in place to protect volunteers and staff. 

3) Californians for All

On Tuesday April 21st, California Governor Gavin Newsom called for an “army of volunteers” in order to beat the coronavirus pandemic. The Californians for All initiative connects residents with a wide variety of volunteer opportunities. 

One of the best things about the program is that there are remote opportunities available. That means that you can donate your time right from your home, without needing to visit any location in-person. 

After you sign up on the website, you can choose the issues most important to you. Then, the platform will offer up opportunities that match your interests.

Californians for All is a great program for all Los Angeles residents, even if you have never volunteered for any organization before. The idea is to make a perfect match between volunteers and organizations that need help. 

Brody Pennell is Here to Serve Los Angeles During Coronavirus Pandemic

We know that this is a trying time – and particularly hard as you stay at home for a majority of your time. Brody Pennell continues to serve the Los Angeles community with essential HVAC services. We are taking multiple safety precautions to ensure the safety of both homeowners and our team members as we continue to provide necessary services. If we can help make your home more comfortable during this time, call us at (310) 896-4911.

2020 HVAC Rebates and Promotions

Everyone wants a good deal on big purchases. Replacing your air conditioning and heating system is a major home improvement expense. HVAC rebates can provide some relief to homeowners looking to invest in a new heating and cooling system. We’ve compiled the top HVAC promotions for how Los Angeles homeowners can save cash this year.

How HVAC Rebates Work

Rebates are essentially a discount on your purchase. But instead of receiving your discount at the time of purchase, you receive your discount after the purchase. As the homeowner, you are responsible for claiming the rebates (don’t worry, Brody Pennell can help with this step).

Then, you’ll send your receipt, along with any other required information, to the group that is running the HVAC rebate special. When the organization has verified your system meets the criteria for the rebate, you will receive a check for the qualifying amount.

Top HVAC Rebates for LA Homeowners

This month, Brody Pennell is helping you save. We’re sharing a variety of promotions that are currently available for Los Angeles homeowners who purchase a new heating and cooling system:

The most lucrative HVAC rebate is Carrier Cool Cash. This promotion is available through June 30, 2020 and applies to eligible Carrier systems. When you purchase a qualifying Carrier system, you can get up to $1,650 in rebates. Carrier has a simple online form that can be used to submit your rebate request, making it extra easy to get cash back.

Another set of rebates to look out for is from your utility company. Utility companies provide rebates on more efficient HVAC systems because that would result in less demand on the grid. Los Angeles homeowners can go to the website for their electricity provider and see what rebates are available. Right now, LA homeowners can get up to $1,100 in rebates from local utilities. There are rebates available for replacing older HVAC units that have low efficiency levels. Plus, there are rebates for purchasing high-efficiency HVAC models.

Combine Rebates to Cash in on Savings

Did you know that you can combine rebates? You can take advantage of both the Cool Cash program as well as the utility rebates for up to $2,750 in cash back. That can make your new air conditioner much more affordable.

https://www.youtube.com/watch?v=jdssqe4hoe0&feature=emb_title

Financing for HVAC Systems

Even with the help of incentives like rebates, you may not be able to come up with the money to purchase a new HVAC outright. So, we offer HVAC financing to help you buy a new unit while these discounts are in effect. This way, you’ll have a more manageable monthly payment rather than trying to come up with the full amount at once.

https://www.youtube.com/watch?v=oZakveCKZCo&feature=emb_title

Free MERV 13 Filter

Because of the unprecedented public health crisis that is COVID-19, we are taking this offer one step further. For any new system purchase until June 30, 2020, we are offering a free MERV 13 Media Air Cleaner.  Filters are the first line of defense in capturing contaminants in your home’s air, so a high-quality filter is essential to a clean home.

Contact Us Today to Learn More About Your New HVAC System Options

Call Brody Pennell today at (310) 896-4911 for a no-obligation consultation on a new HVAC system for your home. We are only one of two contractors in all of North American to be honored with Carrier’s President Award. Translation? We are among the nation’s most elite HVAC dealers for customer service, loyalty, business efficiency, and continued education. We’d love the opportunity to work with you! Call us at (310) 896-4911. 

Solutions for Dry Air In your LA House

Feeling like an electricity generator? We’ve all been there. It seems like everything you touch results in a ZAP! Even the gentle touch of a loved one can cause that quick, sharp shock. Static electricity is a symptom of a bigger problem: the air in your house is just too dry. 

Static electricity is frustrating, sure. But dry air isn’t just an annoyance. 

The Problem with Dry Air

The air in your home has two main properties: temperature and humidity. Ideally, the humidity level in your house should be around 45%. 

Most of us are familiar with the problems caused by too much moisture. Besides the dampness, you’d feel, too much humidity can be breeding grounds for bacteria and mold. 

We don’t often hear about the problems caused by air that is too dry. Dry air causes noticeable changes, like static electricity. You might also notice that your skin gets crackly or scaly, or your lips stay dry and chapped. 

But there’s also the changes internal functions to be aware of, like mucous membranes (yes, we’re talking the stuff inside your nose). When mucus is too dry, it loses its natural barrier against inflation of the respiratory tract. As a result, you can be more prone to sickness. 

How do I know if the air in my house is too dry? 

There are a variety of ways to monitor the moisture level of the air inside your home to ensure it is not too dry. Any of the following methods would work: 

1 – Sensing – If your home is at the right humidity level, you won’t have any of the problems associated with dry air. For example, no one in your home will suffer from extra-dry skin, chapped lips, or bloody noses. Also, you won’t be subjected to static electricity at every doorknob. 

2 – Changes in your Home – Dry air will pull moisture from your house’s structure and furnishings. So, warped and creaky wood is an indicator of air that’s too dry. You can also check for chipped and flaking paint. 

3 – Monitoring – Many thermostats these days come with a humidity sensor built-in. This way, you can know for sure the moisture content of the air in your house. But if your thermostat doesn’t have this feature, not to worry. You can purchase temperature and humidity monitors very inexpensively. 

What solutions are there for dry air? 

Although there are many short-term solutions for dry air, we encourage you to consider a permanent solution for your house. Installing a humidifier alongside the rest of your HVAC equipment will ensure that your humidity levels never drop below the acceptable range. This way, you can avoid the inconvenience of air with low humidity levels. 

And yes – there are many cheap space humidifiers available. The problem with these local humidifiers is that you have to remember to turn them on, power them off, and then to add water. And, a small humidifier will only help the air nearby – not all of the air inside your house. 

A whole-home humidifier is installed with your heating and cooling equipment. This way, all of the air in your home will get treated. And best of all, you’ll never have to worry about turning it on or off, or remembering to refill any water reservoirs. A whole-home humidifier is connected to your water line. 

In short, a whole-home humidifier can help preserve comfort and healthier air in every space.

Dry Air Solutions from Brody Pennell

Don’t let dry air make you uncomfortable or susceptible to illness. Take control with a whole-home humidifier and enjoy the air all year long. Contact us today for a no-obligation consultation on adding a humidifier to your HVAC system.

HVAC TUNEUP VISIT: WHAT LA HOMEOWNERS SHOULD EXPECT

As a homeowner living in the Los Angeles area, you know how important it is to keep your home in good condition. Regular heating and air conditioning maintenance is essential to ensure a comfortable home and prevent unexpected breakdowns. 

We know that many homeowners want an idea of what to expect from a service visit. Maybe you want to get an idea of what you’re paying for. Or, perhaps you’re anxious about someone poking around in your attic. We get it! That’s why we put together this quick guide to walk LA homeowners through a typical HVAC tuneup visit from Brody Pennell. 

Schedule an Expert HVAC Service Technician

Scheduling your HVAC tuneup visit is simple. Our online form collects all of your information and your preferred day and time for the visit. After submitting the form, one of our friendly customer service representatives will call you to confirm your appointment time. If you prefer to speak to someone right away, you can call us at (310) 896-4911. We can schedule most appointments within just a few days!

We Care for Your Home Like It’s Our Own

When our smiling technician arrives at your front door, he or she will be wearing our collared logo-embroidered uniform.

 After introducing themselves, the technician will them don shoe covers before entering your home With these shoe covers on, you can trust that no dirt or dust will be tracked into your home from our team. We will also take care to lay plastic cling over any carpet or rugs where we will be providing service.

 Inspection, Testing, and Tuneup

For one heater or air conditioner, the entire visit will take about 1.5 hours. It may take longer if your system hasn’t had recent service, your unit is in a tough to reach location, or if you have more than one unit requiring maintenance.

Our visits include three main areas: 

Inspection – We will inspect the condition of your equipment by doing some visual checks. We look for rust or other visual signs of wear and tear. We will also check for common problems, like blockage in the condensate drain. 

Testing – Using modern tools and equipment, we’ll check to ensure your system has proper voltage, refrigerant charge, and airflow. Our technicians will operate your equipment in different modes and ensure it is functioning correctly. 

Tuneup – We will lubricate any moving parts, rinse dirty components, and change out your air filter. If your system requires any small, quick fixes we will take care of it right then. 

Our HVAC tune-ups are comprehensive and include inspection of the most critical components. We know that many homeowners wonder, do I really need HVAC maintenance? To put it simply – if you want your air conditioner and heater to last as long as possible before replacement is required, annual maintenance is a no-brainer. 

Wrapping up a Tuneup Visit

Once our tuneup procedure is complete, we will share our findings from the visit. One of the main benefits of an HVAC tune-up is that you’ll know about potential problems before it causes a breakdown. 

If there is anything that concerns us that might need your attention, we will explain the problem in detail and provide solutions. Our team will inform you how critical a repair may be and whether it needs to be done right away or if it can wait a few months. 

In some cases, we can take care of repairs during the same visit. But other times we will need to return for the repair. This is especially the case if a specific part is required to complete the fix.

Maintenance Agreements – The Simple Approach!

Like most people in LA, you are a busy person. You may fully intend to schedule an HVAC tuneup, but it just doesn’t happen. It slips your mind, or you just keep putting it off. 

That’s why we offer HVAC maintenance agreements. As a member in Brody Pennell maintenance agreement program, you’ll never have to remember to schedule. We will reach out to you – making it as easy as possible. Our members get preferred scheduling time, like evenings and weekends. Plus, the cost of a maintenance agreement is more affordable than scheduling maintenance visits individually.  We encourage you to read more about the benefits of a maintenance agreement, and give us a call if you’d like to sign up. Our number is (310) 896-4911.

HOW INDOOR HUMIDITY AFFECTS YOUR HEALTH

When it comes to your health, indoor humidity levels is probably not the first thing that comes to mind. But, relative humidity can actually play a big role in how you’re feeling day to day. And since we spend over 90% of our time indoors, it’s definitely something worth paying attention to.

Here in Los Angeles, it’s more likely that you’re feeling dry. Despite the proximity to the coast, we don’t experience the extreme humidity and afternoon showers like our friends in Florida. Still, you could encounter either high or low humidity levels in your home. 

While indoor humidity levels may seem inconsequential, the impact it can have on your health can range from minimal and annoying to severe and life-altering.

Humidity and Asthma, Allergies and Immunodeficiencies in Los Angeles

If you or a loved one suffers from allergies or immunodeficiencies, especially respiratory conditions like Asthma, humidity will have an even greater impact. 

Indoor air is notoriously polluted (containing up to 5x the pollutants as outdoor air) due to poor circulation. Humidity can either foster these pollutants or exacerbate your symptoms. 

For some people, humidity swings cause flare-ups in symptoms. Those that are more susceptible and sensitive to humidity will experience a host of health issues, even in their own homes. 

Luckily, there are solutions that work to improve the quality of indoor air. Outfitting your LA abode with IAQ products that work to purify the stuffy air can address the negative effects of humidity and common allergens.

Understanding Humidity

Humidity is expressed as the amount of water vapor in the air. 

Humidity can be measured as absolute humidity (the total amount of water vapor in the air regardless of temperature) and relative humidity (the percentage of humidity in the air compared to how much the given temperature could support). Most commonly, meteorologists and HVAC professionals will cite humidity in terms of relative humidity. 

As air warms and cools, the moisture in the air also heats up or cools down. That creates another element of discomfort to contend with. 

Consider the difference between a sauna and a steam room. While they are both very hot in terms of air temperature, the amount of moisture creates a different feeling for the body. You might be very uncomfortable in the dry environment of a sauna, or feel suffocated in the 100% humidity of the steam room. The difference isn’t the temperature – it’s the humidity. 

The ideal humidity range is between 40-50%. Not only do most people feel most comfortable at this range, it’s the ideal level for health purposes too. Read on to discover the concerns and solutions with moisture levels that are too high, as well as too low. 

High Humidity in Los Angeles Homes

Most people in LA won’t ever deal with high humidity. But, there are some special cases where humidity could become a problem in your home. When we experience those rare rainy days, moisture can make its way into your home. High indoor humidity can make a rainy day even worse! Here’s why:

Why High Humidity is Bad

High humidity in your home will not only lead to physical discomfort, but it could also impact your health and wellbeing. High humidity can cause these symptoms:

  • Overt mucus production 
  • Moisture in lungs – coughing, trouble breathing 
  • Dehydration
  • Fatigue
  • Muscle cramps

The risks of mold exposure

High humidity is the ideal environment for mold, mildew, and fungus to spawn. Many household items as well as building materials support the development of mold. While some reactions to mold exposure can be mild, others can be severe. 

The longer mold is left to fester in a home, the larger it will grow. This creates a greater likelihood of residents experiencing adverse health effects including all of the aforementioned symptoms of high-humidity, as well as fatigue, shortness of breath, fever, the potential for a fungal infection.

Solutions for High Humidity Homes

Even if symptoms are manageable, no exposure to mold is healthy to endure for any extended period. It’s best to take preventative measures by outfitting your home with these products designed to combat high-humidity:

Low Humidity in your LA Home

A more common curse for LA residents to contend with is low humidity. During droughts, Los Angeles can experience significantly low levels of humidity. While this skirts the issues presented by high humidity, moderate humidity (40-50%) is more ideal than low levels that fall below 40%. 

Why Low Humidity is Bad

Beyond a few instances of static shock, you will also experience further discomfort if your home is too dry. The symptoms of low humidity closely reflect allergy or asthma symptoms. These symptoms include:

  • Dryness of the throat and eyes
  • Dry, unproductive cough
  • Itchy skin and cracking
  • Bloody noses 
  • Raspy breathing
  • Brittle hair and nails

Solutions for Low Humidity Homes

Addressing low humidity indoors is a simple approach. The first step is to produce humidity through a whole home humidifier. This ensures that every inch of your home is accounted for. 

Sure, there are mini humidifiers you can buy at local stores. But to get the same results as a built-in humidification system, you’d need one of those small units for every 100 square feet of your home. Plus, you’d need to keep the trays full of water and remember to turn them on and off.

A whole-home humidifier is a set-it-and-forget-it system.These units will keep your indoors at the ideal humidity levels all year round. We’ve had many customers call us back after installation to remark what a difference it has made within just a few HOURS! 

Start at home to limit humidity’s impact on your health

We spend a significant amount of time at home, even if just for a good night’s sleep. If you or someone in your family is especially susceptible to humidity, you, unfortunately, can’t snap your fingers and uproot your family to move to an area with ideal humidity. However, you can utilize HVAC products, IAQ products in particular, to combat humidity within your own home. 

At Brody Pennell, we know the Los Angeles climate better than anyone. Let us recommend a unique solution to calibrate the humidity level in your home. From self-correcting HVAC systems to IAQ products that purify and restore your air, we provide solutions for every threat to your air quality. Together, we’ll take your air quality from top-of-mind to peace-of-mind. Give us a call at (310) 896-4911 or schedule online to start breathing easier!

5 HOME IMPROVEMENT RESOLUTIONS FOR 2021

A new year is the perfect opportunity to reflect and start fresh. When thinking about what you’re hoping to accomplish in the new year, consider some resolutions around home improvement. With the combination of the COVID-19 pandemic and the California wildfires, we’ve been spending many more hours inside.  So don’t wait another twelve months! Resolve to make 2021 the year of home comfort with these 5 key home improvements.

1) Resolve to Breathe Better

One thing that became crystal clear over the last 365 days is that the simplest thing of all – the air we breathe – plays a critical role in our health. 

2021 is the time to investigate your IAQ (Indoor Air Quality). IAQ is not just the dust floating around in the air. The air inside your home contains viruses, bacteria, allergens, and odor-causing pollutants. High humidity and low humidity can both cause many additional issues from mold to structural damage. 

At Brody Pennell, we provide a variety of IAQ services and products to improve your home comfort beyond the temperature. Our air purifiers, humidifiers and dehumidifiers,  and duct cleaning services will ensure that your family breathes the best possible air all year long.  

2) Reduce Your Carbon Footprint

One of the best goals you can set for the new year is to take better care of our environment. Conserving energy is a big undertaking. Fortunately, you can do your part right at home. Putting a greater focus on reducing the use (and waste) of energy in your home will not only contribute to the health of the Earth, but to your bank account as well. When you put a greater focus on eco-friendly choices throughout your home, it will reduce your bills right along with your environmental impact. Here are a few tips to get you started: 

Buy energy-efficient appliances

If you plan to replace your refrigerator, washer and dryer, furnace, or virtually any household appliance this year, put efficiency first. Choose those that are Energy Star rated and which mention energy conservation as a prominent feature.

Disconnect your energy-suckers No matter how innovative your appliances and devices might be, they’ll still expend energy when you aren’t using them. Turn off and unplug anything that you’re not using consistently.

Be mindful of maintenance Many appliances and devices overuse energy in your home because they haven’t been properly maintained, are being misused, or because they need repair which would help them perform more efficiently. Make sure every appliance is functioning at its best to prevent energy overuse.

Prevent energy loss If you notice your heating system is constantly cycling, your home might require weatherization. Outdated windows and doors let cold air into your home, while ducts that require sealing lose that warm air to your attic. That means your heater must work extra hard to warm your home. Weatherize your home to prevent any unnecessary energy loss. 

Stay informed Looking for more information on how you can keep your home energy efficient and reduce your carbon footprint? We have an entire library of energy efficiency resources — start here.

3) Walk the Perimeter

When was the last time you really looked at the outside of your home? If you’re like us, you probably come in and out of your home daily and never give it a passing glance. 

This year, check the exterior of your home with every new season. Look for peeling paint, cracked foundation, overzealous plantlife, and errant gutters. Perhaps you’ll power-wash in the spring, patch the roof this summer, and clean the ivy off of your AC unit this year. 

Whatever your home needs, don’t neglect the outside. You don’t want to be surprised when the outdoor problems come crawling inward. 

4) Put Safety First

It’s never a bad time to put the safety of your family above all else. Unfortunately, many of us neglect safety updates for too long, assuming we won’t need to. Don’t make that mistake this year. Make sure your home is ready for anything:

Upgrade your CO Monitor Don’t wait to make sure your carbon monoxide and smoke detectors are upgraded and well-functioning. This could save a life. Brody Pennell can ensure your home and family are secure and safe with an up-to-code Carrier CO detector.

Update your prevention plans Do you have a plan in case of fire or natural disaster? As your family grows and changes, update these plans to account for new occupants or different bedroom arrangements. No matter where they are in your home, your family should know how to react to any emergency.

Invest in security and surveillance If you haven’t already, this year could be a great time to install cameras, floodlights, motion detectors, or even a privacy fence. Even on the safest streets, surprises happen. Don’t let them happen to you.

Deter unwanted pests Not every pest is potentially harmful or hazardous, but no pest is a good pest. Protect your humans, animals, and the house structure from infestations that are costly to remediate.

Make all-over safety updates   

From baby-proofing your house to making updates that suit aging family members, your home constantly needs something new. Make sure that your new bathroom has a no-slip bar for grandma and that you take this winter to finally fix that loose step to the basement. Don’t put off any project that could keep your loved ones safe. 

5) Commit to Heating System Maintenance

Do you have a maintenance plan for your heating and air conditioning systems? If not, this is one of the best investments you could make for your home and the entire family. The benefits of ongoing HVAC maintenance include:

  • Keep equipment warranty intact
  • Fewer surprise repairs
  • Lower repair costs 
  • More consistent home comfort
  • Prevention of hazards
  • Early detection for system replacement

Prioritize the reliable comfort of your home and the cost-savings that come with investing in ongoing heating and cooling maintenance. 

Resolve to Live Healthy & Happy in 2021

With New Year’s resolutions, the goal should be personal and true to you. At Brody Pennell, we believe there’s nothing more sacred than your home. If you plan to give your home some love and attention in 2021, we’re here to help. We can be your partner in helping you achieve your home improvement resolutions. Contact us for all of your heating, cooling, and home comfort needs. Call today at (310) 896 4911.

Low NOx: A Furnace Regulation for Southern California

Modern inventions have made our life more convenient, more comfortable, and more enjoyable. From vehicles to the dishwasher, our generation is enjoying the benefits of years of innovations. Unfortunately, some of those advancements come at a cost. That’s the reason behind southern California’s low NOx requirement for furnace equipment.

Here in Los Angeles and surrounding areas, there are now local regulations that have to do with something called low NOx furnaces. But why should any LA homeowner care about this rule? Read on to learn how it impacts you.

Break it down: What the heck is a NOx?

You might know that water is simply the compound H2O, made up of hydrogen and oxygen. Or table salt is an ionic compound sodium choride or NaCl. These are simply chemical terms!

Similarly, NOx is shorthand for the compound of nitrogen and oxygen. In referring to furnaces, NOx is a quick term to refer to both nitrogen oxide and nitrogen dioxide. So, a low NOx furnace is one that has a reduced quantity of nitrogen oxide & nitrogen dioxide emissions.

Where does NOx come from?

Your furnace works like a gas stovetop. On stove, when the you turn the knob on the dial, the valve for gas opens. When combined with the spark of the starter, you get a flame. Similarly, when there is a signal for a furnace to heat, a gas valve opens directing gas toward a small flame called a pilot light. This process – the creation of a flame from fuel – is called combustion. 

When combustion happens, nitrogen is released. That nitrogen ‘clings’ to oxygen in the surrounding air, creating nitrogen oxide or nitrogen dioxide. So, furnaces emits NOx compounds during the combustion process. These emissions are contained inside a special duct called a flue, which are then expelled into the air around your home.

What’s the big deal – why does everyone care about NOx?

According the Environmental Protection Agency, nitrogen oxides are “a family of poisonous, highly reactive gases”. Multiple EPA research reports reveal that NOx is a key contributor to ozone, which manifests as smog. Smog is not just ugly to see – it can cause serious breathing problems, and has a long-term impact on the environment.

You might correlate vehicles and high volumes to traffic. It’s true that cars are a big contributor to smog. That’s because cars – just like furnaces – combust fuel in order to work. That means cars create the NOx compound too. For many years, there have been regulations on car manufacturers to reduce the emissions of vehicles. Now, these regulations are being translated to other machines.

Low NOx Furnace Requirements in Los Angeles

Here in LA, we fall under the regulations of the South Coast Air Quality Management District (AQMD). Because of the long-standing problems our city has had with smog, the requirements are especially stringent.

As of October 1, 2019, any furnace must meet the new ultra low NOx requirement. Furnaces offered for sale, supplied, sold, or installed must emit less than 14 nanograms per Joule of NOx.

What Ultra Low NOx means for LA Homeowners Looking to Purchase a Furnace

If it’s about time to replace your furnace, then it’s essential you are aware of these new regulations. The main point to remember, is that homeowners in LA can only purchase an Ultra-Low-NOx furnace.

First, when furnace shopping ensure you’re looking for the words ultra low NOx. Many manufacturers found it challenging to develop a furnace with such low fuel emissions and some don’t even produce a compliant unit.

Luckily, Brody Pennell partners with a world leader in heating and cooling, Carrier. Carrier has developed the Infinity Ultra Low-NOx furnace. Besides meeting the requirements of the new emissions standard, this heater has several other innovative enhancements like noise reduction. Plus, this unit is covered by a 10-year parts limited warranty and lifetime heat exchanger limited warranty upon timely registration. 

Beware of scams! Look for a reputable HVAC dealer like Brody Pennell

As always, make sure you are working with a service provider you can trust.

Some HVAC installers may be left with extra inventory of furnaces they are unable to sell because of the new requirements. These scam artists may try to offer you a great deal on a furnace in exchange for not reporting them to the AQMD.  If a contractor is trying to sell you a furnace that does not meet these requirements, they are in violation of the law. Start looking for a more trustworthy partner immediately!

Call Brody Pennell and ask about your options for a new Low NOx furnace. Our team understands the details of the regulation, and can help answer your questions. Allow us to put your mind at ease with a visit from one of our expert comfort specialists. Contact us today to schedule an appointment!

[Infographic] What the R22 Phaseout means for LA Homeowners

Is your air conditioner more than eight years old? If so, your AC may use Freon® as a coolant, which is part of a federally regulated R22 phaseout. Translation: your air conditioner repairs will soon get more expensive.

Your air conditioner contains a refrigerant fluid. Depending on the make and model of your system, the coolant inside your system could be R-22. R-22 is a coolant known by other names, such as R22 or Freon®. The EPA identified this refrigerant as a cause for ozone layer depletion, so the government is phasing out the use of it in different equipment. As of January 2020, refrigerant suppliers can no longer produce or sell Freon®. That means the only R-22 available will be recovered, recycled, or reclaimed supplies.

Check out our infographic to learn more about what you can do to prepare for the upcoming R22 phaseout:

How to Get Your Home Ready for the Holidays

Fall is in full swing and that means the holiday season is underway. With modern families spread from coast to coast, it’s more important than ever to create a warm and hospitable environment for traveling guests. That’s why we’ve made this checklist to help you get your home ready for the holidays!

Holidays should be spent having fun and making memories with the people closest to you. However, if you find yourself underprepared to entertain holiday guests, it can quickly turn the holidays from special to stressful.

Whether it’s just for day-of festivities or you’re housing aunts, uncles, siblings, cousins, and surprise plus ones. Run through this pre-holiday visitor checklist to get your home ready for the holidays!

1. Prep Your Plumbing System

Anyone who’s ever hosted Thanksgiving dinner at their house knows the toll that it can place on the home’s plumbing system. From the mountain of dishes left in the kitchen sink to the increased use of the home’s bathrooms. Calling out a plumber to inspect and, if needed, fortify your pipes can save you from any disastrous holiday plumbing problems. 

2. CO Monitor Check

There’s a good likelihood that holiday cooking is going to lead to increased use of your stovetop. If you have a gas range, this enhances the probability of an accidental CO leak from one of your stove’s burners. With even more loved ones under your roof, checking your carbon monoxide monitor is an especially wise task to address before your guests arrive.

3. Have Essentials Available for Guests

You don’t have to fold your tissues into origami swans for your closest friends and family. But, you will want to make guests aware of where to find certain essentials. Help your guests feel at home by placing things like extra towels, pillows, blankets, Tylenol, allergy medications, hand lotion and band-aids in your guests’ quarters.

4. Examine Your Exterior

As homes are filled to the brim with friends and relatives, it’s not uncommon for a holiday party to spill over into the yard. While you don’t have guests to accommodate, it can be easy to adopt an out of sight, out of mind mentality for your outdoor maintenance. 

Keep your friends and family safe while they play yard games, football or enjoy a fall fire by clearing up your yard and securing railings and steps.

5. Light the Way for Guests

Traveling can be unpredictable, so guests can arrive at all hours of the day – or night! This makes something as simple as changing a light bulb a vital task to help guests acclimate to your home. 

From pavers and porch lights to hall and attic lights. Wherever guests are staying should be well lit to help them comfortably navigate your home during their stay.

6. Heater Tuneup

We know Southern California falls are fairly temperate. Still, it’s important to call in an HVAC technician to ensure your heat system is ready for the winter ahead. If your furnace has any issues, you’ll want to find out before your house is set to entertain ALL of your relatives. A heater tuneup should be a mandatory task to get your home ready for the holdays!

7. Pad Up Insulation

Insulation is one of the smartest investments homeowners can make to improve home comfort AND energy efficiency (source). Once you’ve shored up your heat system with seasonal maintenance, the next best step is to more efficiently retain the heat your system produces. Avoiding heat (and therefore energy) leaks will prevent cold spots. Plus, it will keep your utility bills down as you heat up your home.

8. Consider Ways to Improve Indoor Air Quality

Ensuring your home is comfortable for your family and guests may require some attention to your indoor air quality. With the weather getting colder outside, there may be an increase in time spent inside. This, along with a higher number of visitors, can cause a spike in air pollutants. Guests traveling from other regions may also be more sensitive to local allergens. 

One way to address the air quality of your home is an air purifier. Air purifiers can be integrated within your central air system or a stand-alone as an individual unit. Running an air purifier throughout colder months can help counteract the buildup of indoor air pollution.

You can check off a number of items on this list with a quick call to the LA HVAC experts at Brody Pennell. Schedule your furnace maintenance appointment today! Ask your technicians about other ways to improve your home comfort ahead of the herd of holiday guests your home is set to support this year.

Amy Q.
1714848427
On time and very professional as always. Jose was a great representative for the company. Great communicator, very professional and knowledgeable.
James J.
1714783989
Sophie K.
1714780390
Rene did an excellent and thorough job. Jose came to fix AC and did an excellent job as well!
michelle w
1714779433
This is a class "A" team.. Alessandro A, Rafael B, Rosendo V and Brian G... The team was knowledgeable, punctual, professional and high performing. They worked as one unit and removed and installed a 3.5 ton system seamlessly. I would be remiss is I didn't mention the Crane Driver, he is amazing !!!.Alessandro took the time to address additional concerns that my tenant had and even returned to take care of the breaker that tripped.If you need a HVAC system replaced, I would not only use Brody Penell, but request this team!!!Thank you, TEAM A ( Alessandro, Rafael, Rosendo and Brian).
Roberta
1714779141
Our HVAC system was serviced by your technicians Leo H. and Tristen. We were texted to let us know they were on the way and arrived promptly. They were very pleasant, worked rapidly, cleanly and efficiently, and did a most thorough assessment of our system. They then told us in detail all that had been done to service our system and made some recommendations about additional service. It would be our pleasure to have them return to service our system in the future.
Julian Q.
1714775491
Daniel B and Armando, they both did a great job!
JEREMY M.
1714774803
Terrific service, very thorough and professional. Steven Juanes was friendly, clear and meticulous in inspecting and servicing our heating/cooling units. He explained everything in great detail and advised us about further maintenance without pressuring us to get it done. We have a two mini-split units which can be really tricky to work on, but Steven was ultra-knowledgable and took extra time to work on the roof venting/connections. Look no further, this company always delivers excellent service!
sara G.
1714774267
Juan Romo got our A/C up and running and also let us know of any other issues/different solution options! He was absolutely wonderful!
Ronald L.
1714771866
Juan Molina was very Professional and very thorough. Answered any and all questions we had. He got rid of that irritating noise we had and thoroughly clean and put our system together and is in excellent working order.
brian H.
1714771661
Ivan and Ruben arrived promptly and were very thorough and professional.
Bonnie Reuben N.
1714769148
Rene Morales, service technician, was extremely knowledgeable, courteous and constructive. He saw right away what issues need to be addressed with our equipment, and we are in a path to resolve. I would like to have Rene handle our annual maintenance each year going forward
Maria E.
1714765315
Jose CThey make a good job😊
Dann G.
1714760916
Anthony Manzo and Daniel Alvila were awesome, they did a great job and I recommend them highly
m T.
1714695455
Anthony Manzo any David Mares were great - a pleasure to work with. Knowledgeable professionals and nice guys. They did great work and we will request them for our next service.
Travis W.
1714695371
Ruben and Angel were awesome. Very thorough and professional. Best HVAC gentlemen that I have worked with in quite some time.
Colette D.
1714693875
Marco Ayala did a great job. He was thorough and straightforward.
Carlo
1714691808
Juan Molina was the best, he was detail oriented and clean and fast service.
Julia R.
1714690410
Ashton, Field Supervisor, was great. We trusted his recommendations for a new heating system. He will personally come with the installers to make sure our home is taken care of and everything goes well.He also connected with us personally, so it was an enjoyable experience.Cesar CCesar was excellent. Cheerful, professional, clean, very skilled.He explained how to use our zone system properly. We didn’t know.He re-set things so the system won’t get too hot and we will be safe.Cesar tested everything to be sure it was working well.I give him high scores for customer service.Thank you for sending him right away when our system shut off.April 2024Cesar Corrales came for regular maintenance service. He returned to install a part in the condenser so it lasts longer.With him the first time was Freddy, then Maurice. They also did a good job. They are learning from Cesar.Cesar is extremely thorough, checking every aspect of the system. He and I’m doing a review Freddy even took the top off the condenser and cleaned it out with the vacuum, then hosed it. Amazing!Cesar is so knowledgeable and answers all my questions. He’s also very personable, kind, and has a sense of humor.Cesar is respectful and courteous. He goes out of his way to keep everything clean in the house.I highly recommend Cesar and the people who come with him to learn from him.
Kevin S.
1714684117
Rene Morales did a great job! Got us back and running.
Chuck R.
1714680489
Enrique, Jose and Gerson did a great job installing our cooling on 5/2/24 thank you.Desi Sanchez was very professional and efficient in checking and tuning our HVAC system. He took great care to double check his work and explain what he was doing. I'll continue to use Brody Pennell and ask for Desi for future visits.
Penelope G.
1714679872
Ivan Diaz and David Escamilla were great !
Craig N.
1714676701
Juan de Jesus
Lori M.
1714676526
I’m so glad I found Brody Pennell. Setting up the appointment was a breeze. Rene showed up on time was very friendly very communicative and an excellent worker. He kept me informed on everything showed me pictures of what was on the roof and in the attic. I’ll definitely be using them again.
christopher D.
1714676448
Juan Romo was a professional and broke down everything that was wrong with our unit and how to fix it
reyna C.
1714675299
Juancho y Juan C did a good job very helpful great guys send them back
Jennifer R.
1714609134
Love Brody Pennell! They make my AC life easy! Daniel A. And Juan D. did an exceptional job today with their visit! Kept me informed of their progress and made it easy! They were also super nice about my crazy barking dog!
Denise B.
1714607850
Work will proceed Monday. Meantime Ivan answer all questions and some. There was an integrity about this tech that made it easier to feel confident about our decision working with Brody. Thank you 😊Today Octavio & Ivan came and got busy baby. I am so happy with the work and these two gentlemen. I actually purchased the service warranty. This way I feel confident they'll keep my AC & heating systems puuurrring.Thank you Brody Pennell...😍🥰
Jorge R.
1714594340
Our technician David M and field support Michael S performed a maintenance and health assessment on my old furnace, and were able to help me figure out the best upgrade options. I appreciate their attention to details, the thoroughness of their work and evaluation, and their very professional and cordial attitude. I highly recommend and appreciate the professionals at Brody Penell.
CRMCSYS
1714593647
4.8.2024Marco Ayala (technician), Juan U. (apprentice) and their supervisor Ashton were courteous, patient and thorough. They reviewed the problems I have with my Carrier unit and explained why I needed it replaced. I was given the choice of 3 new models with price and labor for each. They offered to contact my HOA’s management company for the roof installation and will arrange a city inspection after the work is completed. I would not hesitate recommending Brody Pennell to family and friends.5.1.2024Update: Edgar Hernandez, an installation tech, came today to adjust the settings in my Honeywell wall panel and was as polite and knowledgeable as the previous techs. More good news: I wasn't certain if BP's electrical contractor(s) only dealt with large projects or they are also available for individual homeowner concerns. Edgar assured me I can call them for electrical work.Every time I phoned BP the automated answering system placed me on hold but someone always picked up my calls within 30 seconds. BP sent emails confirming appointments. The day of the appointments I received emails and texts with the full name and photo of the techs (which addresses security concerns for a single person living alone) and links to a map so I could track the progress of the techs with estimated arrival times.
Loyda S.
1714585835
Juan C. and Juancho we’re both very knowledgeable of the job they did! I definitely recommend them.
Bob B
1714526472
Kevin Lopez, and Ruben Medina at Brody came in late this afternoon and saved me from an evening from...well you know-Best company out there, and growing fast-well deserved!
Kelly R.
1714522252
Juancho was prompt, communicative and friendly. He took his time to thoroughly perform the requested service and explain to me what was done. We are very pleased with his service!
Lanie L.
1714520860
Maurice came and serviced our system. He did a wonderful job and was very friendly and professional. Highly recommend!
Justin K
1714520842
Maurice did a great job! He was professional, fast, courteous and very knowledgeable!
Irvin P.
1714519544
Leo and Tristen walked me through the process and explained the work they had done. Very professional and thorough.
Julie B.
1714514587
Jose S did a great job. He was thorough and took great care in his work.
Joseph H.
1714514370
Marco and Ashton are very courteous, friendly, and professional. They are very knowledgeable, and expertly performed their inspection on my heating and air conditioning system. Marco even went above and beyond, and installed a fix for my thermostat on the spot at no charge. I highly recommend Marco, Ashton and the Brody Pennell team!
Sean D.
1714513315
We had excellent service from Rene our technician. He was a total pro, on time, helpful and knowledgeable about options for upgrades/upkeep to our system. Would highly recommend Rene andBrody Pennell to anyone seeking heating or AC service.
Pamela J.
1714513041
Anthony Manzo,Brett Turner, Mike and Raul I, Ben T and Rafael A gave me great service and excellent recommendations. They made sure I understood everything. Thanks!
Emily M.
1714504473
Anthony M Armando N good work
William N.
1714503162
Tristen and Leo H were here to service our heating units. They did an outstanding job. Very thorough, showed me pictures of the before and after. Explained everything and I was very pleased with their work.
Marlene T.
1714502098
Kevin Lopez and Philip were both punctual, efficient and through! Great techs!
Viviana S.
1714500166
Anthony manzo Armando N. Great work
Eric S.
1714498879
Rene has been our technician and absolutely amazing! I highly recommend Brody Pennell for any HVAC needs.8/9 - Rene and Arshag came again to rewire our dampers and got everything working perfectly! Once again, highly recommend it!9/8 - Rene came back to check on our board. Once again he crushed it and solved the problem12/22 - Once again, Renee was a rock Star solving some major HVAC issues were having!1/18 - Rene and Arshag had to stop by today to fix an issue with a nest controller. Once again service was impeccable and everything solved.4/30 - Rene came out to replace a nest thermostat that was not functioning properly. Once again, awesome service!
Mark L.
1714436716
Juan Romo was great!
Amber J.
1714434201
Ruben and Ariel was exceptionally friendly! I LOVED that Ruben kept me in the loop and followed up with me. I also appreciated that he called prior to give me his eta so I can prepare and knew when to expect their arrival. Both were super patient and nice 👏👏👏
Charlie M.
1714432428
Leo H and Tristen were great. timely, efficient and knowledgeable. I will continue to use Brody Pennell with service like this.
Sharon R.
1714426699
Outstanding professional service. The members of the office staff, as well as the service technicians, are courteous, professional and friendly. Pablo and Phillip were the technicians who serviced our units today-They explained every detail to us which we greatly appreciated!
Sarah G.
1714418555
Kevin and Freddy were timely and kind. They were great at communicating and teaching us about AC maintenance. They were respectful of our space wearing booties over their shoes and laying down their own mats. They were thorough and also efficient. We will be requesting Kevin again for future needs. Thank you
Damon R.
1714418094
The service tech Juan Molina did a great job. He showed up on time, explained the situation and solved the issue. I greatly recommend him and Brody Pennell.
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Amy Q.
1714848427
On time and very professional as always. Jose was a great representative for the company. Great communicator, very professional and knowledgeable.
James J.
1714783989
Sophie K.
1714780390
Rene did an excellent and thorough job. Jose came to fix AC and did an excellent job as well!
michelle w
1714779433
This is a class "A" team.. Alessandro A, Rafael B, Rosendo V and Brian G... The team was knowledgeable, punctual, professional and high performing. They worked as one unit and removed and installed a 3.5 ton system seamlessly. I would be remiss is I didn't mention the Crane Driver, he is amazing !!!.Alessandro took the time to address additional concerns that my tenant had and even returned to take care of the breaker that tripped.If you need a HVAC system replaced, I would not only use Brody Penell, but request this team!!!Thank you, TEAM A ( Alessandro, Rafael, Rosendo and Brian).
Roberta
1714779141
Our HVAC system was serviced by your technicians Leo H. and Tristen. We were texted to let us know they were on the way and arrived promptly. They were very pleasant, worked rapidly, cleanly and efficiently, and did a most thorough assessment of our system. They then told us in detail all that had been done to service our system and made some recommendations about additional service. It would be our pleasure to have them return to service our system in the future.
Julian Q.
1714775491
Daniel B and Armando, they both did a great job!
JEREMY M.
1714774803
Terrific service, very thorough and professional. Steven Juanes was friendly, clear and meticulous in inspecting and servicing our heating/cooling units. He explained everything in great detail and advised us about further maintenance without pressuring us to get it done. We have a two mini-split units which can be really tricky to work on, but Steven was ultra-knowledgable and took extra time to work on the roof venting/connections. Look no further, this company always delivers excellent service!
sara G.
1714774267
Juan Romo got our A/C up and running and also let us know of any other issues/different solution options! He was absolutely wonderful!
Ronald L.
1714771866
Juan Molina was very Professional and very thorough. Answered any and all questions we had. He got rid of that irritating noise we had and thoroughly clean and put our system together and is in excellent working order.
brian H.
1714771661
Ivan and Ruben arrived promptly and were very thorough and professional.
Bonnie Reuben N.
1714769148
Rene Morales, service technician, was extremely knowledgeable, courteous and constructive. He saw right away what issues need to be addressed with our equipment, and we are in a path to resolve. I would like to have Rene handle our annual maintenance each year going forward
Maria E.
1714765315
Jose CThey make a good job😊
Dann G.
1714760916
Anthony Manzo and Daniel Alvila were awesome, they did a great job and I recommend them highly
m T.
1714695455
Anthony Manzo any David Mares were great - a pleasure to work with. Knowledgeable professionals and nice guys. They did great work and we will request them for our next service.
Travis W.
1714695371
Ruben and Angel were awesome. Very thorough and professional. Best HVAC gentlemen that I have worked with in quite some time.
Colette D.
1714693875
Marco Ayala did a great job. He was thorough and straightforward.
Carlo
1714691808
Juan Molina was the best, he was detail oriented and clean and fast service.
Julia R.
1714690410
Ashton, Field Supervisor, was great. We trusted his recommendations for a new heating system. He will personally come with the installers to make sure our home is taken care of and everything goes well.He also connected with us personally, so it was an enjoyable experience.Cesar CCesar was excellent. Cheerful, professional, clean, very skilled.He explained how to use our zone system properly. We didn’t know.He re-set things so the system won’t get too hot and we will be safe.Cesar tested everything to be sure it was working well.I give him high scores for customer service.Thank you for sending him right away when our system shut off.April 2024Cesar Corrales came for regular maintenance service. He returned to install a part in the condenser so it lasts longer.With him the first time was Freddy, then Maurice. They also did a good job. They are learning from Cesar.Cesar is extremely thorough, checking every aspect of the system. He and I’m doing a review Freddy even took the top off the condenser and cleaned it out with the vacuum, then hosed it. Amazing!Cesar is so knowledgeable and answers all my questions. He’s also very personable, kind, and has a sense of humor.Cesar is respectful and courteous. He goes out of his way to keep everything clean in the house.I highly recommend Cesar and the people who come with him to learn from him.
Kevin S.
1714684117
Rene Morales did a great job! Got us back and running.
Chuck R.
1714680489
Enrique, Jose and Gerson did a great job installing our cooling on 5/2/24 thank you.Desi Sanchez was very professional and efficient in checking and tuning our HVAC system. He took great care to double check his work and explain what he was doing. I'll continue to use Brody Pennell and ask for Desi for future visits.
Penelope G.
1714679872
Ivan Diaz and David Escamilla were great !
Craig N.
1714676701
Juan de Jesus
Lori M.
1714676526
I’m so glad I found Brody Pennell. Setting up the appointment was a breeze. Rene showed up on time was very friendly very communicative and an excellent worker. He kept me informed on everything showed me pictures of what was on the roof and in the attic. I’ll definitely be using them again.
christopher D.
1714676448
Juan Romo was a professional and broke down everything that was wrong with our unit and how to fix it
reyna C.
1714675299
Juancho y Juan C did a good job very helpful great guys send them back
Jennifer R.
1714609134
Love Brody Pennell! They make my AC life easy! Daniel A. And Juan D. did an exceptional job today with their visit! Kept me informed of their progress and made it easy! They were also super nice about my crazy barking dog!
Denise B.
1714607850
Work will proceed Monday. Meantime Ivan answer all questions and some. There was an integrity about this tech that made it easier to feel confident about our decision working with Brody. Thank you 😊Today Octavio & Ivan came and got busy baby. I am so happy with the work and these two gentlemen. I actually purchased the service warranty. This way I feel confident they'll keep my AC & heating systems puuurrring.Thank you Brody Pennell...😍🥰
Jorge R.
1714594340
Our technician David M and field support Michael S performed a maintenance and health assessment on my old furnace, and were able to help me figure out the best upgrade options. I appreciate their attention to details, the thoroughness of their work and evaluation, and their very professional and cordial attitude. I highly recommend and appreciate the professionals at Brody Penell.
CRMCSYS
1714593647
4.8.2024Marco Ayala (technician), Juan U. (apprentice) and their supervisor Ashton were courteous, patient and thorough. They reviewed the problems I have with my Carrier unit and explained why I needed it replaced. I was given the choice of 3 new models with price and labor for each. They offered to contact my HOA’s management company for the roof installation and will arrange a city inspection after the work is completed. I would not hesitate recommending Brody Pennell to family and friends.5.1.2024Update: Edgar Hernandez, an installation tech, came today to adjust the settings in my Honeywell wall panel and was as polite and knowledgeable as the previous techs. More good news: I wasn't certain if BP's electrical contractor(s) only dealt with large projects or they are also available for individual homeowner concerns. Edgar assured me I can call them for electrical work.Every time I phoned BP the automated answering system placed me on hold but someone always picked up my calls within 30 seconds. BP sent emails confirming appointments. The day of the appointments I received emails and texts with the full name and photo of the techs (which addresses security concerns for a single person living alone) and links to a map so I could track the progress of the techs with estimated arrival times.
Loyda S.
1714585835
Juan C. and Juancho we’re both very knowledgeable of the job they did! I definitely recommend them.
Bob B
1714526472
Kevin Lopez, and Ruben Medina at Brody came in late this afternoon and saved me from an evening from...well you know-Best company out there, and growing fast-well deserved!
Kelly R.
1714522252
Juancho was prompt, communicative and friendly. He took his time to thoroughly perform the requested service and explain to me what was done. We are very pleased with his service!
Lanie L.
1714520860
Maurice came and serviced our system. He did a wonderful job and was very friendly and professional. Highly recommend!
Justin K
1714520842
Maurice did a great job! He was professional, fast, courteous and very knowledgeable!
Irvin P.
1714519544
Leo and Tristen walked me through the process and explained the work they had done. Very professional and thorough.
Julie B.
1714514587
Jose S did a great job. He was thorough and took great care in his work.
Joseph H.
1714514370
Marco and Ashton are very courteous, friendly, and professional. They are very knowledgeable, and expertly performed their inspection on my heating and air conditioning system. Marco even went above and beyond, and installed a fix for my thermostat on the spot at no charge. I highly recommend Marco, Ashton and the Brody Pennell team!
Sean D.
1714513315
We had excellent service from Rene our technician. He was a total pro, on time, helpful and knowledgeable about options for upgrades/upkeep to our system. Would highly recommend Rene andBrody Pennell to anyone seeking heating or AC service.
Pamela J.
1714513041
Anthony Manzo,Brett Turner, Mike and Raul I, Ben T and Rafael A gave me great service and excellent recommendations. They made sure I understood everything. Thanks!
Emily M.
1714504473
Anthony M Armando N good work
William N.
1714503162
Tristen and Leo H were here to service our heating units. They did an outstanding job. Very thorough, showed me pictures of the before and after. Explained everything and I was very pleased with their work.
Marlene T.
1714502098
Kevin Lopez and Philip were both punctual, efficient and through! Great techs!
Viviana S.
1714500166
Anthony manzo Armando N. Great work
Eric S.
1714498879
Rene has been our technician and absolutely amazing! I highly recommend Brody Pennell for any HVAC needs.8/9 - Rene and Arshag came again to rewire our dampers and got everything working perfectly! Once again, highly recommend it!9/8 - Rene came back to check on our board. Once again he crushed it and solved the problem12/22 - Once again, Renee was a rock Star solving some major HVAC issues were having!1/18 - Rene and Arshag had to stop by today to fix an issue with a nest controller. Once again service was impeccable and everything solved.4/30 - Rene came out to replace a nest thermostat that was not functioning properly. Once again, awesome service!
Mark L.
1714436716
Juan Romo was great!
Amber J.
1714434201
Ruben and Ariel was exceptionally friendly! I LOVED that Ruben kept me in the loop and followed up with me. I also appreciated that he called prior to give me his eta so I can prepare and knew when to expect their arrival. Both were super patient and nice 👏👏👏
Charlie M.
1714432428
Leo H and Tristen were great. timely, efficient and knowledgeable. I will continue to use Brody Pennell with service like this.
Sharon R.
1714426699
Outstanding professional service. The members of the office staff, as well as the service technicians, are courteous, professional and friendly. Pablo and Phillip were the technicians who serviced our units today-They explained every detail to us which we greatly appreciated!
Sarah G.
1714418555
Kevin and Freddy were timely and kind. They were great at communicating and teaching us about AC maintenance. They were respectful of our space wearing booties over their shoes and laying down their own mats. They were thorough and also efficient. We will be requesting Kevin again for future needs. Thank you
Damon R.
1714418094
The service tech Juan Molina did a great job. He showed up on time, explained the situation and solved the issue. I greatly recommend him and Brody Pennell.
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