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HVAC TUNEUP VISIT: WHAT LA HOMEOWNERS SHOULD EXPECT

January 29, 2020

As a homeowner living in the Los Angeles area, you know how important it is to keep your home in good condition. Regular heating and air conditioning maintenance is essential to ensure a comfortable home and prevent unexpected breakdowns. 

We know that many homeowners want an idea of what to expect from a service visit. Maybe you want to get an idea of what you’re paying for. Or, perhaps you’re anxious about someone poking around in your attic. We get it! That’s why we put together this quick guide to walk LA homeowners through a typical HVAC tuneup visit from Brody Pennell. 

Schedule an Expert HVAC Service Technician

Scheduling your HVAC tuneup visit is simple. Our online form collects all of your information and your preferred day and time for the visit. After submitting the form, one of our friendly customer service representatives will call you to confirm your appointment time. If you prefer to speak to someone right away, you can call us at (310) 896-4911. We can schedule most appointments within just a few days!

We Care for Your Home Like It’s Our Own

When our smiling technician arrives at your front door, he or she will be wearing our collared logo-embroidered uniform.

 After introducing themselves, the technician will them don shoe covers before entering your home With these shoe covers on, you can trust that no dirt or dust will be tracked into your home from our team. We will also take care to lay plastic cling over any carpet or rugs where we will be providing service.

 Inspection, Testing, and Tuneup

For one heater or air conditioner, the entire visit will take about 1.5 hours. It may take longer if your system hasn’t had recent service, your unit is in a tough to reach location, or if you have more than one unit requiring maintenance.

Our visits include three main areas: 

Inspection – We will inspect the condition of your equipment by doing some visual checks. We look for rust or other visual signs of wear and tear. We will also check for common problems, like blockage in the condensate drain. 

Testing – Using modern tools and equipment, we’ll check to ensure your system has proper voltage, refrigerant charge, and airflow. Our technicians will operate your equipment in different modes and ensure it is functioning correctly. 

Tuneup – We will lubricate any moving parts, rinse dirty components, and change out your air filter. If your system requires any small, quick fixes we will take care of it right then. 

Our HVAC tune-ups are comprehensive and include inspection of the most critical components. We know that many homeowners wonder, do I really need HVAC maintenance? To put it simply – if you want your air conditioner and heater to last as long as possible before replacement is required, annual maintenance is a no-brainer. 

Wrapping up a Tuneup Visit

Once our tuneup procedure is complete, we will share our findings from the visit. One of the main benefits of an HVAC tune-up is that you’ll know about potential problems before it causes a breakdown. 

If there is anything that concerns us that might need your attention, we will explain the problem in detail and provide solutions. Our team will inform you how critical a repair may be and whether it needs to be done right away or if it can wait a few months. 

In some cases, we can take care of repairs during the same visit. But other times we will need to return for the repair. This is especially the case if a specific part is required to complete the fix.

Maintenance Agreements – The Simple Approach!

Like most people in LA, you are a busy person. You may fully intend to schedule an HVAC tuneup, but it just doesn’t happen. It slips your mind, or you just keep putting it off. 

That’s why we offer HVAC maintenance agreements. As a member in Brody Pennell maintenance agreement program, you’ll never have to remember to schedule. We will reach out to you – making it as easy as possible. Our members get preferred scheduling time, like evenings and weekends. Plus, the cost of a maintenance agreement is more affordable than scheduling maintenance visits individually.  We encourage you to read more about the benefits of a maintenance agreement, and give us a call if you’d like to sign up. Our number is (310) 896-4911.


About The Author

Brody Pennell

Since 1945, Brody Pennell Heating & Air Conditioning is the committed to helping homeowners in the greater Los Angeles area experience total home comfort. In 2021, the readers of the Los Angeles Times voted Brody Pennell the Best HVAC Company in the area.

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Steve L.
1714085783
Tristen and Juancho were efficient and friendly and explained everything clearly.
Debra M.
1714085316
Excellent service by Juan Munoz, Daniel Picard, Brian Diaz, and Juan Sanchez. Very helpful in explaining the HVAC installation process and helping set up new thermostat. Extremely kind and helpful. I recommend Brody Pennel for any HVAC installation or repair.
S O
1714085187
Maria was pleasant and did an excellent job. Explained everything very clearly. Very happy with the service.
Eva B.
1714084317
JuanMolina serviced my ac and heating today He was very polite and helpful,
Tony G.
1714083874
Our regular semi-annual service was performed today and Rene, our technician, did a terrific job, showing care and attention to detail. He's very friendly and informative and made sure we had all our questions answered and were completely satisfied.
Shari M.
1714082673
Marco is the best!!!!
Liza U.
1714081448
Kevin and David E were great4/25/24 Juan C and Gio Q were awesome and helped in everyway. Thanks guys
S M
1714078921
Daniel B & Jose CWe're very polite and courteous and worked very proficiently and efficiently and were able to inform us of the exact problem which was great. I would not hesitate to call on these guys for HV assurance. Thanks Daniel & JoseOn 4/25/2024 Daniel B & Jason S provide our company with best care that we find truly impeccable and would recommend this company and these workers to any other establishment and wouldn't want anyone but the best and these guys are the best in our opinion.
beatles341
1714077166
Jose C. was a great technician to work with. Excellent customer support and service.Ivan D and Kevin L are great guys. They did the maintenance for my property around a month ago. 4/25/24
brett H.
1714076214
My technicians did a great Job ! Steven and Leo.H I would definitely use them again and recommend them.
peter B.
1714076196
Kevin L. and Ivan D. were great and outstanding technicians, efficient, thourough, and wonderful. Please send them back again.
Norman M.
1714074725
Armando and Richie completed a comprehensive inspection and cleaning of my HVAC system. They were thorough and professional, and courteous .I am pleased with their work. Thanks Brody-P.
gloria R.
1714070730
Juan Romo was amazing super knowledgeable and friendly!!!! Amazing service
Helen S.
1714006075
I’ve been with Brody Pennell for many years, and I’m very happy with their service. James Handy is particularly amazing, and I was very fortunate to have him on my most recent maintenance services. He gave me great advice and did a fantastic job.
Denise H.
1714001375
Steven was great!
Kathy N.
1714000925
Juan Romo checked my heater in great detail today and gave me a full report on its welfare. He has suggested the repair of the heat exchanger due to wear and tear . He also pointed out a problem with the circuit board and one small section. He was very thorough, and I understood exactly what he was saying. I commend him highly! Kathy Naylor
Josh E.
1713989240
Juan Molina: thorough, neat, informative & pleasant.
david C.
1713988327
anthony manzo and armando n . great job efficient
Margarita C.
1713984415
Excellent job by Rene Morales 10 stars.
Ana A.
1713981385
Amazing service, very nice attitude, Leo H, Ruben M and Ivan D have extraordinary customer service
David S.
1713979878
Had Jason come by to add surge protector and he did a great job, was professional and efficient.
phuong N.
1713978362
Jose Rivera did a super job. He even added tape to protect the insulation from the elements
Gigi M.
1713920881
Extremely helpful and knowledgeable!David and Juan were very helpful!
Pamela J.
1713918044
Anthony Manzo and Brett Turner gave me great service and excellent recommendations. They made sure I understood everything. Thanks!
Joe L.
1713901725
James H. and David E. Serviced our unit on a bi annual maintenance and did excellent job. I highly recommend this program and James and David to do the work.
Brett H.
1713901322
Kevin and Steven were great
Joshua G.
1713897697
4/23/24 - Daniel B. and Juan De Jesus came out to do maintenance on my system! They were great - on time, professional and knowledgeable!
Marie A.
1713897310
Spencer and Kyle were my technicians and they did a great job. They were thorough and friendly and explained what they were doing as they went along. Overall great experience, wish all service techs operated this way!Update: Ivan and Angel came to do our follow-up service call. Same experience. Friendly, fast, and efficient. I really appreciate the consistency of service with this company
Joseph H.
1713897054
Marco and Ashton are very courteous, friendly, and professional. They are very knowledgeable, and expertly performed their inspection on my heating and air conditioning system. Marco even went above and beyond, and installed a fix for my thermostat on the spot at no charge. I highly recommend Marco, Ashton and the Brody Pennell team!
Jennifer M.
1713896132
The "comfort club" is well worth the annual fee. Our system is checked and cleaned twice annually, and the staff have been superb.
Abeigel B.
1713834446
Outstanding in every way , technically, courtesecy, helpful. Perfect.
Diane S.
1713827710
Great service and Rene was helpful and professional!
Dr. Jack W.
1713824178
Daniel B is an exemplary employee of BP..Truly an excellent Tech whom we appreciated performing our system’s maintenance!!Thank you, Daniel !!
Preston M.
1713821826
After wasting money and time with another company, David M. And Brett T. came out and help me fully understand the issues with my AC unit and provide no nonsense pricing. Highly recommended.
Connie S.
1713815315
Leo H and Tristen were great and thorough
Roy B.
1713811085
Anthony ManzoDaniel Avila
Sandi M.
1713810372
A representative of Broudy Pernell came to my home to assess a new HVAC system & adding AC. It was very informative. He explained the benefits of switching from a furnace based system & to a heat pump system. With all this new information I am deliberating making the change.
Stephen C.
1713807095
Service was good. Responsive. Rene was able to demonstrate where the problem was at. Good listener.
Kelly F.
1713735345
Cesar was excellent and went the extra mile to complete our service as well as talk about future maintenance.
Brian J.
1713724611
Great Company Great service. Nathan C and Jose A were amazing installers and Spencer took great care of us as well. 5 Star Service!
William D.
1713644033
04/19/24 Rene and Brett once again came through and was fast and knowledgeable. Never using anyone else!Bret and Rene were great. Service was amazing and very helpful! Got a heater installed the next day.
Joy C.
1713579080
Great service
Tiffany G.
1713570083
Absolutely wonderful work! Highly recommend requesting: Jose Rivera, Pablo Pluma, and Omar Molina!!! Their expertise really came through the work they did on our AC and heating unit. They fixed issues with a prior installation and talked us through all the changes they were making. They were also polite and super clean. Cannot sing their praises enough!
Steve M.
1713569663
Jose, Pablo and Omar did a fantastic job on the reinstallation of our new HVAC system.
Lars S.
1713568412
James H of Brody Pennell provided professional servicing of my A/C and humidifier. I would recommend him highly.
Kristy B.
1713568341
We had our first ever duct cleaning service today. Enrique D., Danny P., and Gerson were careful to keep a multi hour job as least intrusive as possible, and they used tarps and plastic sheeting to keep our house clean. Enrique also explained the whole process to us before starting the service. We would definitely recommend this team.
Dylan B.
1713566551
Great experience! David M. was the best and will definitely use again!
Abby Y.
1713566503
David M was fantastic! Very transparent, and gave us the real truth and chance of something going wrong, as well as the piece of it does.
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This field is for validation purposes and should be left unchanged.
Steve L.
1714085783
Tristen and Juancho were efficient and friendly and explained everything clearly.
Debra M.
1714085316
Excellent service by Juan Munoz, Daniel Picard, Brian Diaz, and Juan Sanchez. Very helpful in explaining the HVAC installation process and helping set up new thermostat. Extremely kind and helpful. I recommend Brody Pennel for any HVAC installation or repair.
S O
1714085187
Maria was pleasant and did an excellent job. Explained everything very clearly. Very happy with the service.
Eva B.
1714084317
JuanMolina serviced my ac and heating today He was very polite and helpful,
Tony G.
1714083874
Our regular semi-annual service was performed today and Rene, our technician, did a terrific job, showing care and attention to detail. He's very friendly and informative and made sure we had all our questions answered and were completely satisfied.
Shari M.
1714082673
Marco is the best!!!!
Liza U.
1714081448
Kevin and David E were great4/25/24 Juan C and Gio Q were awesome and helped in everyway. Thanks guys
S M
1714078921
Daniel B & Jose CWe're very polite and courteous and worked very proficiently and efficiently and were able to inform us of the exact problem which was great. I would not hesitate to call on these guys for HV assurance. Thanks Daniel & JoseOn 4/25/2024 Daniel B & Jason S provide our company with best care that we find truly impeccable and would recommend this company and these workers to any other establishment and wouldn't want anyone but the best and these guys are the best in our opinion.
beatles341
1714077166
Jose C. was a great technician to work with. Excellent customer support and service.Ivan D and Kevin L are great guys. They did the maintenance for my property around a month ago. 4/25/24
brett H.
1714076214
My technicians did a great Job ! Steven and Leo.H I would definitely use them again and recommend them.
peter B.
1714076196
Kevin L. and Ivan D. were great and outstanding technicians, efficient, thourough, and wonderful. Please send them back again.
Norman M.
1714074725
Armando and Richie completed a comprehensive inspection and cleaning of my HVAC system. They were thorough and professional, and courteous .I am pleased with their work. Thanks Brody-P.
gloria R.
1714070730
Juan Romo was amazing super knowledgeable and friendly!!!! Amazing service
Helen S.
1714006075
I’ve been with Brody Pennell for many years, and I’m very happy with their service. James Handy is particularly amazing, and I was very fortunate to have him on my most recent maintenance services. He gave me great advice and did a fantastic job.
Denise H.
1714001375
Steven was great!
Kathy N.
1714000925
Juan Romo checked my heater in great detail today and gave me a full report on its welfare. He has suggested the repair of the heat exchanger due to wear and tear . He also pointed out a problem with the circuit board and one small section. He was very thorough, and I understood exactly what he was saying. I commend him highly! Kathy Naylor
Josh E.
1713989240
Juan Molina: thorough, neat, informative & pleasant.
david C.
1713988327
anthony manzo and armando n . great job efficient
Margarita C.
1713984415
Excellent job by Rene Morales 10 stars.
Ana A.
1713981385
Amazing service, very nice attitude, Leo H, Ruben M and Ivan D have extraordinary customer service
David S.
1713979878
Had Jason come by to add surge protector and he did a great job, was professional and efficient.
phuong N.
1713978362
Jose Rivera did a super job. He even added tape to protect the insulation from the elements
Gigi M.
1713920881
Extremely helpful and knowledgeable!David and Juan were very helpful!
Pamela J.
1713918044
Anthony Manzo and Brett Turner gave me great service and excellent recommendations. They made sure I understood everything. Thanks!
Joe L.
1713901725
James H. and David E. Serviced our unit on a bi annual maintenance and did excellent job. I highly recommend this program and James and David to do the work.
Brett H.
1713901322
Kevin and Steven were great
Joshua G.
1713897697
4/23/24 - Daniel B. and Juan De Jesus came out to do maintenance on my system! They were great - on time, professional and knowledgeable!
Marie A.
1713897310
Spencer and Kyle were my technicians and they did a great job. They were thorough and friendly and explained what they were doing as they went along. Overall great experience, wish all service techs operated this way!Update: Ivan and Angel came to do our follow-up service call. Same experience. Friendly, fast, and efficient. I really appreciate the consistency of service with this company
Joseph H.
1713897054
Marco and Ashton are very courteous, friendly, and professional. They are very knowledgeable, and expertly performed their inspection on my heating and air conditioning system. Marco even went above and beyond, and installed a fix for my thermostat on the spot at no charge. I highly recommend Marco, Ashton and the Brody Pennell team!
Jennifer M.
1713896132
The "comfort club" is well worth the annual fee. Our system is checked and cleaned twice annually, and the staff have been superb.
Abeigel B.
1713834446
Outstanding in every way , technically, courtesecy, helpful. Perfect.
Diane S.
1713827710
Great service and Rene was helpful and professional!
Dr. Jack W.
1713824178
Daniel B is an exemplary employee of BP..Truly an excellent Tech whom we appreciated performing our system’s maintenance!!Thank you, Daniel !!
Preston M.
1713821826
After wasting money and time with another company, David M. And Brett T. came out and help me fully understand the issues with my AC unit and provide no nonsense pricing. Highly recommended.
Connie S.
1713815315
Leo H and Tristen were great and thorough
Roy B.
1713811085
Anthony ManzoDaniel Avila
Sandi M.
1713810372
A representative of Broudy Pernell came to my home to assess a new HVAC system & adding AC. It was very informative. He explained the benefits of switching from a furnace based system & to a heat pump system. With all this new information I am deliberating making the change.
Stephen C.
1713807095
Service was good. Responsive. Rene was able to demonstrate where the problem was at. Good listener.
Kelly F.
1713735345
Cesar was excellent and went the extra mile to complete our service as well as talk about future maintenance.
Brian J.
1713724611
Great Company Great service. Nathan C and Jose A were amazing installers and Spencer took great care of us as well. 5 Star Service!
William D.
1713644033
04/19/24 Rene and Brett once again came through and was fast and knowledgeable. Never using anyone else!Bret and Rene were great. Service was amazing and very helpful! Got a heater installed the next day.
Joy C.
1713579080
Great service
Tiffany G.
1713570083
Absolutely wonderful work! Highly recommend requesting: Jose Rivera, Pablo Pluma, and Omar Molina!!! Their expertise really came through the work they did on our AC and heating unit. They fixed issues with a prior installation and talked us through all the changes they were making. They were also polite and super clean. Cannot sing their praises enough!
Steve M.
1713569663
Jose, Pablo and Omar did a fantastic job on the reinstallation of our new HVAC system.
Lars S.
1713568412
James H of Brody Pennell provided professional servicing of my A/C and humidifier. I would recommend him highly.
Kristy B.
1713568341
We had our first ever duct cleaning service today. Enrique D., Danny P., and Gerson were careful to keep a multi hour job as least intrusive as possible, and they used tarps and plastic sheeting to keep our house clean. Enrique also explained the whole process to us before starting the service. We would definitely recommend this team.
Dylan B.
1713566551
Great experience! David M. was the best and will definitely use again!
Abby Y.
1713566503
David M was fantastic! Very transparent, and gave us the real truth and chance of something going wrong, as well as the piece of it does.
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