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Author: Brody Pennell

How Important Is It To Get The Right Size Of Heating And Cooling Equipment?

Written by Brody Pennell on . Posted in Air Conditioning, Heating.

If you’re in the market for a new central heating and air conditioning system to help reduce energy costs, you need to understand how important it is to properly size your system. Correct HVAC sizing will improve indoor comfort and reduce costs and usage in addition to maintenance.

Because older homes were not constructed with the same air tightness as they are today, it was common to install HVAC equipment with capacity of two to four times beyond what was necessary. Yet even older houses are more air tight as homeowners have added energy-efficient windows, weather-stripping and insulation to their homes. Improvements like these help reduce heat loss in winter while and minimized heat gain in the summer.

Thus, the most common mistake today is buying a system that is too big. HVAC equipment that is too large creates large, uncomfortable temperature swings. Air conditioners don’t run long enough and cannot dehumidify the air, raising the potential for unhealthy mold growth. An oversized HVAC system will also short cycle, or start and stop frequently, resulting in more wear and tear of the equipment, leading to premature failure.

Don’t purchase HVAC equipment simply on the label that lists the BTUs of the unit,or based on a “rule of thumb” used by an HVAC contractor. These are both incorrect ways to select HVAC units. The proper way to perform HVAC sizing is through Manual J and Manual D load calculations developed by the Air Conditioning Contractors of America (ACCA). Manual J calculations look at factors such as the climate where your home is located, size, shape and orientation, number of windows and their location, number of occupants, types of home appliances and much more. Manual D calculations determine the number of ducts used in an installation.

Your home’s load, or heating and cooling requirements, are affected by all of the above factors. Make sure your contractor also assess you building’s air leakage rate and inspects seals, joints and insulation on your duct system.

When buying a new system, make sure you receive a written calculation on the sizing of the system and a contract that lists the main points of installation that includes Manual J and Manual D results, along with a written warranty detailing equipment and workmanship.

Surge Protectors And HVAC: What You Need To Know

Written by Brody Pennell on . Posted in Home Comfort.

Any device that uses a computer circuit board is vulnerable to a power surge. This includes telephones, TV sets, personal computers and even your home’s HVAC system. A power surge can occur due to a lightning strike or a malfunction in the main power grid. A large power surge can cause irreparable damage to these items and any other electronic components in your home. Installing HVAC surge protectors is an affordable and effective way to protect all your electronic devices, including your heating and cooling equipment.

There was a time when heating and cooling systems were largely mechanical with only a few electronic components. Advancements in HVAC technology changed all that with highly efficient systems run by purpose built computers.

A power surge can cause a little damage or a lot of damage and there is no way of predicting the outcome when one affects your home’s electrical system. Even a small power surge can damage a HVAC unit’s components requiring the attention of a trained HVAC technician to make repairs. A large surge can cause the unit to fail completely and in some cases, purchasing a replacement is the only option.

Even if your heating and cooling system seems to be in proper working condition following a power surge, it is possible that some components have hidden damage. This will interfere with the system’s performance and may eventually cause premature failure and the need for replacement.

There is nothing you, or anybody else, can do to prevent a power surge from hitting your home’s electrical system at any time. What you can do is install surge protectors to prevent that excess power from ruining the electronic devices in your home, including your HVAC system. Consumers can purchase individual surge protectors for each electrical outlet serving an electronic device and a whole-home surge protector for the main breaker box to prevent a surge from affecting any items running off the main power line.

Adding surge protection to your home is an easy and affordable way to eliminate damage caused by an unexpected power fluctuation.

Follow us for more helpful information about heating, air conditioning and home needs.

What Is A Smart Thermostat, Anyway?

Written by Brody Pennell on . Posted in Energy Efficiency, Thermostat.

If your goal is to reduce your energy costs by being kinder to the earth, then you might want to consider having a smart thermostat installed. Smart thermostats are wireless digital thermostats that enable you to better control the temperature throughout your home (or business) while using less energy than traditional thermostats.

How do smart thermostats work?

Smart thermostats work by measuring the temperature in each room and resetting itself accordingly. For instance, if you spend a majority of your time in the living room of your home and 6 other rooms are unoccupied for a majority of the day, then the thermostat will adjust itself so energy isn’t wasted heating and cooling rooms that aren’t in use.

How can a smart thermostat benefit me?

There are many ways that a smart thermostat can benefit you. One way is that such a technologically-advanced thermostat will use less energy but provide the same comfort. You will more or less have complete control over your energy bills, which will be based on the average temperature that you prefer for each room in your home. Another way that a smart thermostat can benefit you is that the thermostat has the ability to “learn.” In other words, the smart thermostat will adjust itself according to the settings that you normally use.

In addition, a smart thermostat can control up to 8 separate rooms of your home, customizing the temperature for each area. This will provide you with consistent and optimal cooling and heating, which will ensure your overall comfort levels. Since the thermostat can be controlled via the internet, you can control the temperature in your home even when you’re not home. This can prevent you from wasting energy when it is not needed, and you will definitely see the difference in your energy bills.

Obviously smart thermostats can improve your life in a number of ways. Not only can they help you to drastically reduce your heating and cooling costs, but they can also make controlling the temperature in your home a lot more convenient. Follow us for more great articles on heating, air conditioning and home needs.

Brody Pennell Has Been Awarded The 2015 Russell Sigler Award

Written by Brody Pennell on . Posted in Awards and Accolades.

At Brody Pennell Heating and Air Conditioning, we are most proud of the unwavering professional residential, commercial and industrial HVAC services that we offer at affordable rates to our customers in the Greater Los Angeles, CA area. Our consistency in quality and value, as well as out always professional NATE certified technicians make doing our job a pleasure, though we also put in a lot of hard work

It is because of all of the hard work that we put in, that we are always proud to announce to all of our dedicated returning customers and prospective industrial, commercial and residential HVAC clients when our hard work has garnered us accolades and awards. It is with that, that we would like to announce that Brody Pennell has been awarded the 2015 Russell Sigler Award for Sales Excellence – an honor we have been awarded for 2 straight years!

What Is The Russell Sigler Award?

Awarded via the company Russell Sigler Inc. – in tribute to the company’s founder, Russell Sigler – this award is only offered to HVAC companies that meet their strict criteria for excellence and have established themselves as Carrier Factory Authorized Dealers (CFAD). This award is only offered to the upper 25% of companies that nationally are recognized as factory authorized dealers of Carrier products, and the award is a symbol of honesty, value and professionalism by the technicians and sales associates of the awarded companies.

Russell Sigler has been a legend in the HVAC business for over 64 years, having founded his own HVAC company in 1950, and having the honor to have studied under and worked with the great Dr. Willis Carrier, who we have to thank for the modern air conditioning systems we use today. Dr. Willis Carrier invented modern air conditioning systems in 1908, and both Russell Sigler and the Russell Sigler Award carries on the standards and practices that Dr. Carrier first envisioned in HVAC professionals over a century ago.

What Are The Qualifications For Nomination For This Award?

The Russell Sigler Award aims to award the HVAC contractor company with the highest service, satisfaction and sales records out of all of the companies that qualify for the following:

  • Company Offers Services From and Employs Only Highly Trained NATE Certified Technicians
  • Company Offers 100% Customer Satisfaction Guarantee – That Is Backed By the Carrier Corporation
  • Company Employees and Technicians That Attend Ongoing Training in Business Improvement, Service Training and Sales
  • Company Adheres Strictly to All Guidelines Set Forth In The Areas Of Insurance and Business Practices
  • Company Offers Superior Customer Care and Satisfaction Through Offering Customer Satisfaction Survey Programs

Again, we are very proud to have been nominated for this award and humbly accept it on behalf of all of the hard work and adherence to the standards of this award that has been provided by our employees, and would also like to thank our many customers – without whom acceptance of this award would not be possible. Thank you again, and we have already started this year off in strive to meet the standards for a 3rd year in a row.

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Contact Us Now For The Consistent Service and Customer Care That
Helped Us To Win This Award!

310.896.4911

Tips For Preventing Carbon Monoxide Poisoning In Your Home

Written by Brody Pennell on . Posted in Helpful Hints.

Carbon monoxide is a gas produced by burning any type of fuel. If humans inhale too much of this gas, it replaces oxygen molecules in the bloodstream and causes poisoning, which can be deadly. You should take the steps necessary to prevent the threat of carbon monoxide poisoning in your home.

Many appliances in the home, including fireplaces, space heaters, wood-burning stoves, water heaters and gas central heaters, are sources of carbon monoxide. If the area where the appliance is in use has poor ventilation or the appliance leaks, carbon monoxide can escape into the atmosphere and pose a threat to the home’s occupants.

Common symptoms of carbon monoxide poisoning include, fatigue, headache, nausea, irregular breathing and dizziness. One sure sign these symptoms are related to excess carbon monoxide is if walking outdoors makes the individual feel better but going back inside triggers the symptoms.

Every level of the home should have at least one carbon monoxide alarm and one smoke alarm. Every alarm should meet the latest safety standards set forth by the Underwriters Laboratories. Set a reminder or choose a day of the year that is easy to remember to change the batteries in each detector.

Preventing Carbon Monoxide Poisoning

Always open the flue before burning any fuel in a fireplace. Leave the flue open until the fire is completely out. Do not burn charcoal in a fireplace or attempt to use a barbecue grill indoors. It is a good idea to hire a professional to clean the chimney once a year.

Remain alert for signs of rust, corrosion or soot buildup on major appliances, vents and chimneys. Have a qualified technician perform an annual inspection to make sure there are no leaks.

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If you use a space heater, always use the proper fuel and keep the area well-ventilated to allow any fumes to escape. If you have a wood burning stove, verify that it complies with current EPA emissions limits and all local regulations. Never attempt to burn anything except wood in this type of stove.

Homeowners who take these precautions can keep their families safe from the danger of carbon monoxide poisoning.

Follow our blog for more information on heating, cooling, and keeping your home energy efficient.

Why Is It Important To Have A NATE Certified Technician Servicing Your Home?

Written by Brody Pennell on . Posted in NATE Certification.

When homeowners need any type of service on their heating and cooling equipment, finding a quality technician is certainly important. Fortunately, NATE certified technicians are able to offer exceptional service for the very best results.

NATE (North American Technician Excellence) provides regular training and testing for HVAC technicians. This non-profit organization certifies qualified technicians, ensuring they are up-to-date on the latest technology and information in the heating and cooling industry.

NATE certified technicians bring a higher level of expertise to all types of heating and cooling service. Whether it’s the installation of a new air conditioner or repairs to an existing furnace, we take pride in making sure that our quality trained NATE certified technicians are ready to provide the very best heating and cooling services in the industry.

When you choose a company with NATE certified technicians you get the assurance that the technician working on your HVAC equipment has taken steps to exceed your expectations. Not all HVAC technicians are NATE certified, but those who are, bring a higher level of training and expertise to every job they do.

With regular testing and the need for periodic certification, NATE certified technicians are always updated and knowledgeable regarding changes in the heating and cooling industry. Additionally, with their higher level of training and testing, these technicians can be counted on to provide professional repairs and service. The installation and repair of HVAC equipment should always be handled by a NATE certified technician. They have the experience and expertise to ensure your equipment is functioning safely and efficiently.

There’s no doubt that with proper care and professional repairs, your heating and cooling equipment will be able to last for years. In addition to maximizing the lifespan of your HVAC equipment, NATE certified technicians can help reduce energy bills. HVAC equipment that is properly installed and adjusted will provide the most energy efficient operation.

Regardless of what type of heating and cooling equipment you have installed in your home, always trust it to a leader in the HVAC industry. We know that quality training is important, so we provide NATE certified technicians to help protect your equipment and keep it functioning at its best.

Follow our blog for more information on heating, cooling, and keeping your home energy efficient.

Home Cooling Myths You Need To Know

Written by Brody Pennell on . Posted in Air Conditioning.

Americans are always looking for new and better ways to save up some energy with the viewpoint of minimizing their carbon footprints and saving money at the same time. What’s funny however is that this has led to some air conditioning myths developing around the way people ‘assume’ it is wisest to treat their ACs. Some of these actually contradict with how an AC actually works. Here we expose 3 commonly held misleading beliefs about AC use for you so you can know better about doing what’s best for your home, energy saving, and your AC!

1.Humidity in the room can be decreased by setting lower AC temperatures. This is not true.Although relative humidity and outdoor temperatures are factors in determining how much energy your AC will consume, temperature settings alone cannot alter humidity in the room. In some cases, you may find that it helps if you try out different AC modes on the remote such as ‘Dry mode’ with a higher temperature setting in order to reduce humidity within the room. In this way, your guests will be able to sweat less.

2.Your AC system only needs to be checked when there is a problem. This is not the most ideal attitude with regards to maintaining your air conditioner in a good state at all. The longer the internal problems are left on their own to regress while use of the machine continues, the heftier the bill of a repair visit from the mechanic will be at the end of this period. Routine maintenance is non-dispensable even if the AC seems to be working fine. A good cleaning of the AC filter alone, can increase efficiency by 5%.

3.Keep the AC turned on all day long, it’s OK; but don’t switch it on and off constantly. The truth could not be further from this. In fact, turning off the AC at regular intervals for a break means that when it actually is turned on, it will be more energy-efficient and waste less energy to provide you with the same cool temperatures!

Check out the rest of our blog for more exciting information on home and office cooling, heating, and energy-efficient energy plans!

Ideal Temperatures To Set Your Thermostat To

Written by Brody Pennell on . Posted in Thermostat.

A digital thermostat that is set for energy savings during heating months of the season can really save you a lot of money. Resetting your thermostat when you are away or asleep can be a good way of saving on energy bills. A digital thermostat allows you to program heating or air conditioning according to a schedule that you want. The good news is, programmable thermostats can save and repeat multiple ideal thermostat settings that have been set for the day.

Basic Thermostat operations

During the cold months, you can achieve maximum energy efficiency by setting the thermostat at about 68° F and lowering it when you are asleep or away from home. Turning your thermostat back by 10° or 15° for a period of 8 hours can actually save you up to 15% of energy; so it’s something you may want to consider. The same can also apply during the hot summer months. You can lower the thermostat setting when you are at home and keep it warmer than normal when you are away.

A lot of people make the mistake of thinking that the furnace will work harder to heat the house back to a comfortable level when the thermostat has been set back. However, that is not true; in fact, if your house drops temperature below normal, the rate of loosing heat to the surrounding environment will be much lower. In other words, the lower the temperature in the interior, the lower the rate of heat loss.

How to Choose and Program a Programmable Thermostat

Programmable thermostats are basically digital or sometimes electromechanical. The programmable thermostat is the best option for day light savings but can be tough to program if you don’t have the knowhow. Before you program the thermostat, make sure you have considered the times when you go to sleep and when you wake up. If you want to sleep at a relatively cooler temperature, consider setting the thermostat back a few hours before you go to bed. If there is a time when the house is unoccupied for some hours, you can consider setting back the thermostat at this time. Follow our blog for more great HVAC information and tips.

How Is The Efficiency Of Heating And Cooling Equipment Measured?

Written by Brody Pennell on . Posted in Air Conditioning.

People around the world are increasingly becoming aware of the need to reduce their energy consumption as a way of combating global warming. The best way to make a home energy-efficient is to install energy efficient appliances, especially heating and cooling systems. Unfortunately, many people do not know how these appliances are rated. Read on to learn about the efficiency ratings for HVAC equipment.

Energy Star Rating

This is the most reliable rating and also the most popular. It was formulated by the EPA. The rating is only given to HVAC equipment that meet the efficiency requirements set by the EPA based on: contribution made by the appliance to nationwide energy savings; the time it takes to recover the cost difference between the highly efficient equipment and its less efficient counterpart in the market; and the measured performance of the machine. By purchasing Energy Star-rated appliances, you can be assured of spending less on utility bills.

EER Rating

This is the energy efficiency ratio of the HVAC equipment. The rating gives consumers a good idea of the cooling capacity they can expect to get for every dollar they spend on energy bills. This rating is based on the temperatures recorded on the hottest day of the year.

SEER Rating

This is similar to EER rating, except for the fact that it takes into consideration the average cooling power provided by the HVAC equipment for every dollar spent on utility bills throughout the whole season. HVAC equipment with a rating of 16 are the most energy efficient, while those with a rating of 13 being the least energy efficient.

MERV Rating

MERV stands for minimum efficiency reporting value. This is a rating system for air filters in HVAC equipment. It is based on the idea that air filters with smaller holes are more efficient in trapping dust and contaminants. In this system, filters are rated on a scale of 1 to 16, with 1 being the lowest efficiency available and 16 being the highest.

HSPF Rating

HSPF is short for Heating Seasonal Performance Factor. This is a system of rating the efficiency of the heat pump’s heating efficiency. The HSPF rating scale ranges from 6.8 to 10. Consumers should get HVAC equipment with HSPF rating of 7.5 and above.

Getting the most energy efficient equipment can help you reduce your carbon footprint as well as save on utility bills. Follow Our Blog for More Great HVAC Information.

What Do UV Lights Really Do For Your Indoor Air Quality

Written by Brody Pennell on . Posted in Indoor Air Quality.

Air quality cannot be taken for granted. We need to breathe in a large amount of air throughout the day. Our health will suffer if this is full of unwelcome particles. Viruses, fungi and bacteria may find their way into our lungs where they can wreak havoc. These microorganisms are everywhere in the environment. However, this fact should not discourage people from going outside. The interesting thing is that the Environmental Protection Agency or EPA says indoor air pollution is often worse than that of the outdoors. We must tackle the problem head and one of the most effective ways is to use UV lights.

According to studies, ultraviolet light is successful in eliminating most of the germs present in the area where it operates. It is able to break down the DNA or RNA of bacteria, viruses, mold, mildew, spores and fungi so that these can no longer harm people. This type of light can be created using specially designed UV lamps. These lamps are placed in strategic locations where the unwanted microorganisms are known to grow and multiply. These include the air ducts and evaporative coils of the HVAC system. It is an excellent way of ensuring that occupants breathe well and stay healthy.

Clean air is particularly valuable to those who are suffering from a respiratory disease or have a strong allergic reaction to certain airborne particles. For this reason, many hospitals, laboratories, public places, and food processing plants have begun to use UV lights as part of their HVAC systems. It is one of the best disinfection techniques as it does not add any chemicals into the air but instead simply clears it of harmful microbes. UV lights lower the incidents of asthma attacks, allergies, tuberculosis, and countless other diseases.

Closing the doors and windows, cleaning the premises regularly, and using air filters are good practices but they are not enough when it comes to airborne disease prevention. Germicidal UV lights have been proven in lab tests to lower microbial levels in the air after they have been installed in the HVAC system.

Call us for all heating and air conditioning needs.

Amy Q.
1714848427
On time and very professional as always. Jose was a great representative for the company. Great communicator, very professional and knowledgeable.
James J.
1714783989
Sophie K.
1714780390
Rene did an excellent and thorough job. Jose came to fix AC and did an excellent job as well!
michelle w
1714779433
This is a class "A" team.. Alessandro A, Rafael B, Rosendo V and Brian G... The team was knowledgeable, punctual, professional and high performing. They worked as one unit and removed and installed a 3.5 ton system seamlessly. I would be remiss is I didn't mention the Crane Driver, he is amazing !!!.Alessandro took the time to address additional concerns that my tenant had and even returned to take care of the breaker that tripped.If you need a HVAC system replaced, I would not only use Brody Penell, but request this team!!!Thank you, TEAM A ( Alessandro, Rafael, Rosendo and Brian).
Roberta
1714779141
Our HVAC system was serviced by your technicians Leo H. and Tristen. We were texted to let us know they were on the way and arrived promptly. They were very pleasant, worked rapidly, cleanly and efficiently, and did a most thorough assessment of our system. They then told us in detail all that had been done to service our system and made some recommendations about additional service. It would be our pleasure to have them return to service our system in the future.
Julian Q.
1714775491
Daniel B and Armando, they both did a great job!
JEREMY M.
1714774803
Terrific service, very thorough and professional. Steven Juanes was friendly, clear and meticulous in inspecting and servicing our heating/cooling units. He explained everything in great detail and advised us about further maintenance without pressuring us to get it done. We have a two mini-split units which can be really tricky to work on, but Steven was ultra-knowledgable and took extra time to work on the roof venting/connections. Look no further, this company always delivers excellent service!
sara G.
1714774267
Juan Romo got our A/C up and running and also let us know of any other issues/different solution options! He was absolutely wonderful!
Ronald L.
1714771866
Juan Molina was very Professional and very thorough. Answered any and all questions we had. He got rid of that irritating noise we had and thoroughly clean and put our system together and is in excellent working order.
brian H.
1714771661
Ivan and Ruben arrived promptly and were very thorough and professional.
Bonnie Reuben N.
1714769148
Rene Morales, service technician, was extremely knowledgeable, courteous and constructive. He saw right away what issues need to be addressed with our equipment, and we are in a path to resolve. I would like to have Rene handle our annual maintenance each year going forward
Maria E.
1714765315
Jose CThey make a good job😊
Dann G.
1714760916
Anthony Manzo and Daniel Alvila were awesome, they did a great job and I recommend them highly
m T.
1714695455
Anthony Manzo any David Mares were great - a pleasure to work with. Knowledgeable professionals and nice guys. They did great work and we will request them for our next service.
Travis W.
1714695371
Ruben and Angel were awesome. Very thorough and professional. Best HVAC gentlemen that I have worked with in quite some time.
Colette D.
1714693875
Marco Ayala did a great job. He was thorough and straightforward.
Carlo
1714691808
Juan Molina was the best, he was detail oriented and clean and fast service.
Julia R.
1714690410
Ashton, Field Supervisor, was great. We trusted his recommendations for a new heating system. He will personally come with the installers to make sure our home is taken care of and everything goes well.He also connected with us personally, so it was an enjoyable experience.Cesar CCesar was excellent. Cheerful, professional, clean, very skilled.He explained how to use our zone system properly. We didn’t know.He re-set things so the system won’t get too hot and we will be safe.Cesar tested everything to be sure it was working well.I give him high scores for customer service.Thank you for sending him right away when our system shut off.April 2024Cesar Corrales came for regular maintenance service. He returned to install a part in the condenser so it lasts longer.With him the first time was Freddy, then Maurice. They also did a good job. They are learning from Cesar.Cesar is extremely thorough, checking every aspect of the system. He and I’m doing a review Freddy even took the top off the condenser and cleaned it out with the vacuum, then hosed it. Amazing!Cesar is so knowledgeable and answers all my questions. He’s also very personable, kind, and has a sense of humor.Cesar is respectful and courteous. He goes out of his way to keep everything clean in the house.I highly recommend Cesar and the people who come with him to learn from him.
Kevin S.
1714684117
Rene Morales did a great job! Got us back and running.
Chuck R.
1714680489
Enrique, Jose and Gerson did a great job installing our cooling on 5/2/24 thank you.Desi Sanchez was very professional and efficient in checking and tuning our HVAC system. He took great care to double check his work and explain what he was doing. I'll continue to use Brody Pennell and ask for Desi for future visits.
Penelope G.
1714679872
Ivan Diaz and David Escamilla were great !
Craig N.
1714676701
Juan de Jesus
Lori M.
1714676526
I’m so glad I found Brody Pennell. Setting up the appointment was a breeze. Rene showed up on time was very friendly very communicative and an excellent worker. He kept me informed on everything showed me pictures of what was on the roof and in the attic. I’ll definitely be using them again.
christopher D.
1714676448
Juan Romo was a professional and broke down everything that was wrong with our unit and how to fix it
reyna C.
1714675299
Juancho y Juan C did a good job very helpful great guys send them back
Jennifer R.
1714609134
Love Brody Pennell! They make my AC life easy! Daniel A. And Juan D. did an exceptional job today with their visit! Kept me informed of their progress and made it easy! They were also super nice about my crazy barking dog!
Denise B.
1714607850
Work will proceed Monday. Meantime Ivan answer all questions and some. There was an integrity about this tech that made it easier to feel confident about our decision working with Brody. Thank you 😊Today Octavio & Ivan came and got busy baby. I am so happy with the work and these two gentlemen. I actually purchased the service warranty. This way I feel confident they'll keep my AC & heating systems puuurrring.Thank you Brody Pennell...😍🥰
Jorge R.
1714594340
Our technician David M and field support Michael S performed a maintenance and health assessment on my old furnace, and were able to help me figure out the best upgrade options. I appreciate their attention to details, the thoroughness of their work and evaluation, and their very professional and cordial attitude. I highly recommend and appreciate the professionals at Brody Penell.
CRMCSYS
1714593647
4.8.2024Marco Ayala (technician), Juan U. (apprentice) and their supervisor Ashton were courteous, patient and thorough. They reviewed the problems I have with my Carrier unit and explained why I needed it replaced. I was given the choice of 3 new models with price and labor for each. They offered to contact my HOA’s management company for the roof installation and will arrange a city inspection after the work is completed. I would not hesitate recommending Brody Pennell to family and friends.5.1.2024Update: Edgar Hernandez, an installation tech, came today to adjust the settings in my Honeywell wall panel and was as polite and knowledgeable as the previous techs. More good news: I wasn't certain if BP's electrical contractor(s) only dealt with large projects or they are also available for individual homeowner concerns. Edgar assured me I can call them for electrical work.Every time I phoned BP the automated answering system placed me on hold but someone always picked up my calls within 30 seconds. BP sent emails confirming appointments. The day of the appointments I received emails and texts with the full name and photo of the techs (which addresses security concerns for a single person living alone) and links to a map so I could track the progress of the techs with estimated arrival times.
Loyda S.
1714585835
Juan C. and Juancho we’re both very knowledgeable of the job they did! I definitely recommend them.
Bob B
1714526472
Kevin Lopez, and Ruben Medina at Brody came in late this afternoon and saved me from an evening from...well you know-Best company out there, and growing fast-well deserved!
Kelly R.
1714522252
Juancho was prompt, communicative and friendly. He took his time to thoroughly perform the requested service and explain to me what was done. We are very pleased with his service!
Lanie L.
1714520860
Maurice came and serviced our system. He did a wonderful job and was very friendly and professional. Highly recommend!
Justin K
1714520842
Maurice did a great job! He was professional, fast, courteous and very knowledgeable!
Irvin P.
1714519544
Leo and Tristen walked me through the process and explained the work they had done. Very professional and thorough.
Julie B.
1714514587
Jose S did a great job. He was thorough and took great care in his work.
Joseph H.
1714514370
Marco and Ashton are very courteous, friendly, and professional. They are very knowledgeable, and expertly performed their inspection on my heating and air conditioning system. Marco even went above and beyond, and installed a fix for my thermostat on the spot at no charge. I highly recommend Marco, Ashton and the Brody Pennell team!
Sean D.
1714513315
We had excellent service from Rene our technician. He was a total pro, on time, helpful and knowledgeable about options for upgrades/upkeep to our system. Would highly recommend Rene andBrody Pennell to anyone seeking heating or AC service.
Pamela J.
1714513041
Anthony Manzo,Brett Turner, Mike and Raul I, Ben T and Rafael A gave me great service and excellent recommendations. They made sure I understood everything. Thanks!
Emily M.
1714504473
Anthony M Armando N good work
William N.
1714503162
Tristen and Leo H were here to service our heating units. They did an outstanding job. Very thorough, showed me pictures of the before and after. Explained everything and I was very pleased with their work.
Marlene T.
1714502098
Kevin Lopez and Philip were both punctual, efficient and through! Great techs!
Viviana S.
1714500166
Anthony manzo Armando N. Great work
Eric S.
1714498879
Rene has been our technician and absolutely amazing! I highly recommend Brody Pennell for any HVAC needs.8/9 - Rene and Arshag came again to rewire our dampers and got everything working perfectly! Once again, highly recommend it!9/8 - Rene came back to check on our board. Once again he crushed it and solved the problem12/22 - Once again, Renee was a rock Star solving some major HVAC issues were having!1/18 - Rene and Arshag had to stop by today to fix an issue with a nest controller. Once again service was impeccable and everything solved.4/30 - Rene came out to replace a nest thermostat that was not functioning properly. Once again, awesome service!
Mark L.
1714436716
Juan Romo was great!
Amber J.
1714434201
Ruben and Ariel was exceptionally friendly! I LOVED that Ruben kept me in the loop and followed up with me. I also appreciated that he called prior to give me his eta so I can prepare and knew when to expect their arrival. Both were super patient and nice 👏👏👏
Charlie M.
1714432428
Leo H and Tristen were great. timely, efficient and knowledgeable. I will continue to use Brody Pennell with service like this.
Sharon R.
1714426699
Outstanding professional service. The members of the office staff, as well as the service technicians, are courteous, professional and friendly. Pablo and Phillip were the technicians who serviced our units today-They explained every detail to us which we greatly appreciated!
Sarah G.
1714418555
Kevin and Freddy were timely and kind. They were great at communicating and teaching us about AC maintenance. They were respectful of our space wearing booties over their shoes and laying down their own mats. They were thorough and also efficient. We will be requesting Kevin again for future needs. Thank you
Damon R.
1714418094
The service tech Juan Molina did a great job. He showed up on time, explained the situation and solved the issue. I greatly recommend him and Brody Pennell.
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Amy Q.
1714848427
On time and very professional as always. Jose was a great representative for the company. Great communicator, very professional and knowledgeable.
James J.
1714783989
Sophie K.
1714780390
Rene did an excellent and thorough job. Jose came to fix AC and did an excellent job as well!
michelle w
1714779433
This is a class "A" team.. Alessandro A, Rafael B, Rosendo V and Brian G... The team was knowledgeable, punctual, professional and high performing. They worked as one unit and removed and installed a 3.5 ton system seamlessly. I would be remiss is I didn't mention the Crane Driver, he is amazing !!!.Alessandro took the time to address additional concerns that my tenant had and even returned to take care of the breaker that tripped.If you need a HVAC system replaced, I would not only use Brody Penell, but request this team!!!Thank you, TEAM A ( Alessandro, Rafael, Rosendo and Brian).
Roberta
1714779141
Our HVAC system was serviced by your technicians Leo H. and Tristen. We were texted to let us know they were on the way and arrived promptly. They were very pleasant, worked rapidly, cleanly and efficiently, and did a most thorough assessment of our system. They then told us in detail all that had been done to service our system and made some recommendations about additional service. It would be our pleasure to have them return to service our system in the future.
Julian Q.
1714775491
Daniel B and Armando, they both did a great job!
JEREMY M.
1714774803
Terrific service, very thorough and professional. Steven Juanes was friendly, clear and meticulous in inspecting and servicing our heating/cooling units. He explained everything in great detail and advised us about further maintenance without pressuring us to get it done. We have a two mini-split units which can be really tricky to work on, but Steven was ultra-knowledgable and took extra time to work on the roof venting/connections. Look no further, this company always delivers excellent service!
sara G.
1714774267
Juan Romo got our A/C up and running and also let us know of any other issues/different solution options! He was absolutely wonderful!
Ronald L.
1714771866
Juan Molina was very Professional and very thorough. Answered any and all questions we had. He got rid of that irritating noise we had and thoroughly clean and put our system together and is in excellent working order.
brian H.
1714771661
Ivan and Ruben arrived promptly and were very thorough and professional.
Bonnie Reuben N.
1714769148
Rene Morales, service technician, was extremely knowledgeable, courteous and constructive. He saw right away what issues need to be addressed with our equipment, and we are in a path to resolve. I would like to have Rene handle our annual maintenance each year going forward
Maria E.
1714765315
Jose CThey make a good job😊
Dann G.
1714760916
Anthony Manzo and Daniel Alvila were awesome, they did a great job and I recommend them highly
m T.
1714695455
Anthony Manzo any David Mares were great - a pleasure to work with. Knowledgeable professionals and nice guys. They did great work and we will request them for our next service.
Travis W.
1714695371
Ruben and Angel were awesome. Very thorough and professional. Best HVAC gentlemen that I have worked with in quite some time.
Colette D.
1714693875
Marco Ayala did a great job. He was thorough and straightforward.
Carlo
1714691808
Juan Molina was the best, he was detail oriented and clean and fast service.
Julia R.
1714690410
Ashton, Field Supervisor, was great. We trusted his recommendations for a new heating system. He will personally come with the installers to make sure our home is taken care of and everything goes well.He also connected with us personally, so it was an enjoyable experience.Cesar CCesar was excellent. Cheerful, professional, clean, very skilled.He explained how to use our zone system properly. We didn’t know.He re-set things so the system won’t get too hot and we will be safe.Cesar tested everything to be sure it was working well.I give him high scores for customer service.Thank you for sending him right away when our system shut off.April 2024Cesar Corrales came for regular maintenance service. He returned to install a part in the condenser so it lasts longer.With him the first time was Freddy, then Maurice. They also did a good job. They are learning from Cesar.Cesar is extremely thorough, checking every aspect of the system. He and I’m doing a review Freddy even took the top off the condenser and cleaned it out with the vacuum, then hosed it. Amazing!Cesar is so knowledgeable and answers all my questions. He’s also very personable, kind, and has a sense of humor.Cesar is respectful and courteous. He goes out of his way to keep everything clean in the house.I highly recommend Cesar and the people who come with him to learn from him.
Kevin S.
1714684117
Rene Morales did a great job! Got us back and running.
Chuck R.
1714680489
Enrique, Jose and Gerson did a great job installing our cooling on 5/2/24 thank you.Desi Sanchez was very professional and efficient in checking and tuning our HVAC system. He took great care to double check his work and explain what he was doing. I'll continue to use Brody Pennell and ask for Desi for future visits.
Penelope G.
1714679872
Ivan Diaz and David Escamilla were great !
Craig N.
1714676701
Juan de Jesus
Lori M.
1714676526
I’m so glad I found Brody Pennell. Setting up the appointment was a breeze. Rene showed up on time was very friendly very communicative and an excellent worker. He kept me informed on everything showed me pictures of what was on the roof and in the attic. I’ll definitely be using them again.
christopher D.
1714676448
Juan Romo was a professional and broke down everything that was wrong with our unit and how to fix it
reyna C.
1714675299
Juancho y Juan C did a good job very helpful great guys send them back
Jennifer R.
1714609134
Love Brody Pennell! They make my AC life easy! Daniel A. And Juan D. did an exceptional job today with their visit! Kept me informed of their progress and made it easy! They were also super nice about my crazy barking dog!
Denise B.
1714607850
Work will proceed Monday. Meantime Ivan answer all questions and some. There was an integrity about this tech that made it easier to feel confident about our decision working with Brody. Thank you 😊Today Octavio & Ivan came and got busy baby. I am so happy with the work and these two gentlemen. I actually purchased the service warranty. This way I feel confident they'll keep my AC & heating systems puuurrring.Thank you Brody Pennell...😍🥰
Jorge R.
1714594340
Our technician David M and field support Michael S performed a maintenance and health assessment on my old furnace, and were able to help me figure out the best upgrade options. I appreciate their attention to details, the thoroughness of their work and evaluation, and their very professional and cordial attitude. I highly recommend and appreciate the professionals at Brody Penell.
CRMCSYS
1714593647
4.8.2024Marco Ayala (technician), Juan U. (apprentice) and their supervisor Ashton were courteous, patient and thorough. They reviewed the problems I have with my Carrier unit and explained why I needed it replaced. I was given the choice of 3 new models with price and labor for each. They offered to contact my HOA’s management company for the roof installation and will arrange a city inspection after the work is completed. I would not hesitate recommending Brody Pennell to family and friends.5.1.2024Update: Edgar Hernandez, an installation tech, came today to adjust the settings in my Honeywell wall panel and was as polite and knowledgeable as the previous techs. More good news: I wasn't certain if BP's electrical contractor(s) only dealt with large projects or they are also available for individual homeowner concerns. Edgar assured me I can call them for electrical work.Every time I phoned BP the automated answering system placed me on hold but someone always picked up my calls within 30 seconds. BP sent emails confirming appointments. The day of the appointments I received emails and texts with the full name and photo of the techs (which addresses security concerns for a single person living alone) and links to a map so I could track the progress of the techs with estimated arrival times.
Loyda S.
1714585835
Juan C. and Juancho we’re both very knowledgeable of the job they did! I definitely recommend them.
Bob B
1714526472
Kevin Lopez, and Ruben Medina at Brody came in late this afternoon and saved me from an evening from...well you know-Best company out there, and growing fast-well deserved!
Kelly R.
1714522252
Juancho was prompt, communicative and friendly. He took his time to thoroughly perform the requested service and explain to me what was done. We are very pleased with his service!
Lanie L.
1714520860
Maurice came and serviced our system. He did a wonderful job and was very friendly and professional. Highly recommend!
Justin K
1714520842
Maurice did a great job! He was professional, fast, courteous and very knowledgeable!
Irvin P.
1714519544
Leo and Tristen walked me through the process and explained the work they had done. Very professional and thorough.
Julie B.
1714514587
Jose S did a great job. He was thorough and took great care in his work.
Joseph H.
1714514370
Marco and Ashton are very courteous, friendly, and professional. They are very knowledgeable, and expertly performed their inspection on my heating and air conditioning system. Marco even went above and beyond, and installed a fix for my thermostat on the spot at no charge. I highly recommend Marco, Ashton and the Brody Pennell team!
Sean D.
1714513315
We had excellent service from Rene our technician. He was a total pro, on time, helpful and knowledgeable about options for upgrades/upkeep to our system. Would highly recommend Rene andBrody Pennell to anyone seeking heating or AC service.
Pamela J.
1714513041
Anthony Manzo,Brett Turner, Mike and Raul I, Ben T and Rafael A gave me great service and excellent recommendations. They made sure I understood everything. Thanks!
Emily M.
1714504473
Anthony M Armando N good work
William N.
1714503162
Tristen and Leo H were here to service our heating units. They did an outstanding job. Very thorough, showed me pictures of the before and after. Explained everything and I was very pleased with their work.
Marlene T.
1714502098
Kevin Lopez and Philip were both punctual, efficient and through! Great techs!
Viviana S.
1714500166
Anthony manzo Armando N. Great work
Eric S.
1714498879
Rene has been our technician and absolutely amazing! I highly recommend Brody Pennell for any HVAC needs.8/9 - Rene and Arshag came again to rewire our dampers and got everything working perfectly! Once again, highly recommend it!9/8 - Rene came back to check on our board. Once again he crushed it and solved the problem12/22 - Once again, Renee was a rock Star solving some major HVAC issues were having!1/18 - Rene and Arshag had to stop by today to fix an issue with a nest controller. Once again service was impeccable and everything solved.4/30 - Rene came out to replace a nest thermostat that was not functioning properly. Once again, awesome service!
Mark L.
1714436716
Juan Romo was great!
Amber J.
1714434201
Ruben and Ariel was exceptionally friendly! I LOVED that Ruben kept me in the loop and followed up with me. I also appreciated that he called prior to give me his eta so I can prepare and knew when to expect their arrival. Both were super patient and nice 👏👏👏
Charlie M.
1714432428
Leo H and Tristen were great. timely, efficient and knowledgeable. I will continue to use Brody Pennell with service like this.
Sharon R.
1714426699
Outstanding professional service. The members of the office staff, as well as the service technicians, are courteous, professional and friendly. Pablo and Phillip were the technicians who serviced our units today-They explained every detail to us which we greatly appreciated!
Sarah G.
1714418555
Kevin and Freddy were timely and kind. They were great at communicating and teaching us about AC maintenance. They were respectful of our space wearing booties over their shoes and laying down their own mats. They were thorough and also efficient. We will be requesting Kevin again for future needs. Thank you
Damon R.
1714418094
The service tech Juan Molina did a great job. He showed up on time, explained the situation and solved the issue. I greatly recommend him and Brody Pennell.
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