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Author: Brody Pennell

How Ductless Mini-Split Heat Pumps Work

Written by Brody Pennell on . Posted in Heating.

If you’re replacing an old heating system or installing a system in a new house, you have quite a few equipment choices available. While many people choose a centralized system that uses ducting to deliver heated air throughout their homes, you may want to consider something called a ductless mini-split heat pump. In several respects, this type of unit functions differently than a traditional centralized heating solution.

How Do Heat Pumps Work in General?

Heat pumps come in both centralized and ductless forms. Both of these configurations differ in operation from a traditional furnace. When you turn on a furnace, it creates warmth by igniting a fuel source or triggering an internal heating element. In contrast, when you turn on a heat pump, it pulls warmth into your home from another source instead of producing it internally. Potential sources include the outside air, a nearby body of water and the ground. In the summertime, a heat pump can also reverse direction and pull warmth out of your home like a standard air conditioner.

Ductless Operation Vs. Centralized Operation

A centralized heat pump or furnace uses a connected ducting network to carry warmth simultaneously to rooms throughout your household. To make this approach work, you must dedicate indoor space for each duct. A ductless system is not connected to your heat source through an indoor ducting network. Instead, each unit in the system has its own mini-duct or conduit that connects to the heat source after passing through a wall or floor to the exterior of your home. This arrangement saves considerable amounts of indoor space.

Mini-Splits

HVAC specialists use the term “mini-split” to describe a system that gives you independent control over the temperature in individual zones inside your home. This zoning approach allows you to keep certain rooms warmer or cooler. It also allows you shut off the heat completely in specific areas if you prefer. Some mini-split systems only let you set up a couple of household zones. However, advanced systems let you set up a maximum of eight separately adjustable areas.

From the information covered so far, you can see that a ductless mini-split heat pump draws heat from an outdoor source, then gives you the ability to distribute that heat to individual household areas without relying on an indoor ducting network. Unless winter temperatures are very cold where you live, you may find this type of pump to be an excellent option for summertime cooling as well as heating. For more up-to-date info on your options for the best in heating and cooling technology, bookmark this blog and check back with us often.

Pitfalls to Avoid When Buying a New AC or Furnace

Written by Brody Pennell on . Posted in Cooling Tips, Heating.

If you own your home for an extended period of time, you will almost certainly need to replace your air conditioner or furnace sooner or later. These heating and cooling systems cost much more than the typical household appliance, and if you buy a unit that’s not well-suited to residence, you may regret your purchasing decision for as much as a decade or longer. Fortunately, you can increase your chances of buying a suitable AC or furnace by avoiding a few common pitfalls.

Buying an Inappropriately Sized Unit

Furnace and air conditioner manufacturers design their products to work under a certain set of conditions. Key factors here include the size of your home, as well as your home’s layout. If you buy a heating or cooling unit that’s too powerful or too weak for your needs, you can easily experience a number of serious problems, including spikes in your monthly heating or cooling costs, an inability to maintain a comfortable temperature throughout your home and premature failure of one or more components in your AC or furnace.

Not Verifying Your Contractor’s Reputation

Most HVAC (heating, ventilation and air conditioning) contractors are reputable businesspeople who will do their best to provide you with quality work. However, quite frankly, some contractors are incompetent or dishonest. If you don’t verify your contractor’s reputation with other homeowners in your area or (better yet) a trusted service like the Better Business Bureau, you have no way of knowing if he or she will do good work and maintain a safe working environment on your property.

Basing Your Choice Solely on Price

Some HVAC contractors will work for what seems like a very low price. However — as the cliché goes — you get what you pay for, and a cheap contractor may try to cut corners in important ways or simply deliver inferior work. Even if you have a limited budget, it makes sense to balance pricing considerations with the short- and long-term quality of the work you will receive.

Not Locking Down Your Contract

All trustworthy HVAC contractors should be happy to supply you with a contract that details the work they will perform and the price they will charge for this work. This type of detailed contract is critical to your ability to take legal action if something goes wrong or the contractor fails to complete the agreed-upon work at a reasonable price or within a reasonable timeframe.

Leaving Energy Efficiency Out of the Equation

A highly energy-efficient furnace or AC will likely cost you a good deal more money up front than a unit with a much lower efficiency rating. However, the energy-efficient option may actually cost you less money over time if you factor in the long-term impact on your monthly utility bills.

Consulting a Single Contractor

Prices among trustworthy HVAC specialists can vary considerably. If you only talk to a single contractor, you could easily miss out on significant savings in the cost of your unit or your installation fees.

Make sure to follow this blog for ongoing advice on best practices for household heating and cooling.

The Benefits of Controlling Your Indoor Air Quality

Written by Brody Pennell on . Posted in Indoor Air Quality.

Poor indoor air quality can lead to severe health issues. You don’t want your home to be a source of illness. Start monitoring your home’s air quality today.

If you are like the average American, you spend more than 90% of your time indoors. This means that you are breathing indoor air for a significant portion of your life, and it is vitally important that you consider and monitor the quality of that air. Have you been experiencing persistent headaches, congestion or fatigue? Many of these symptoms could be caused by your home’s indoor air quality (IAQ).

How Does IAQ Affect Your Health?

Living in a home with poor IAQ can have severe and persistent effects on your health. Some of the short-term health effects include:

  • Fatigue
  • Persistent headaches
  • Upper respiratory congestion
  • Dizziness
  • Irritation of eyes, throat and nose

In addition to these milder but persistent symptoms, poor IAQ can also have a severe long-term impact on your health. Exposure to certain pollutants can lead to respiratory disease, heart disease and even certain types of cancer. Poor IAQ is not simply a nuisance, it can become a legitimate health hazard.

What Controls Your IAQ?

There are many elements that affect your home’s IAQ, most importantly the performance of your HVAC system. The purpose of your HVAC system is to control your IAQ, but its performance can be inhibited by various elements, including microbial growth and moisture. Heat and humidity increase the probability of dust particles and other pollutants becoming trapped in your HVAC system and spread throughout your home. In order to prevent this, you need to ensure that your HVAC system is performing optimally.

Maintain Your HVAC System

There are a few simple steps you can take to ensure that your HVAC system is performing well and maintaining a healthy indoor air quality:

  • Clean your HVAC system regularly
  • Replace your HVAC filter every month
  • Install an ultraviolet light in your HVAC system

Install an IAQ Monitoring System

While it is important to ensure that your HVAC system is performing optimally, it is equally important to monitor your IAQ regularly. There are a variety of software systems that have been designed to continuously monitor your home’s IAQ. These systems are able to monitor the temperature and humidity of your home as well as the presence of air pollutants and noxious gases.

These systems not only monitor the key elements of IAQ, they also set standards for each of these elements. This means that when an imbalance is detected, these systems trigger your HVAC heating or cooling systems in order to maintain your home’s optimum IAQ.
Maintaining your home’s IAQ can seem like a huge responsibility, but our team at Brody Pennell is here to do that work for you. Call us today to schedule an evaluation of your home’s HVAC system and start enjoying the benefits of breathing pure air!

Why You Should Be Wary of Bargain HVAC Repairs

Written by Brody Pennell on . Posted in HVAC Repair.

“You get what you pay for.”

It’s a saying we’ve all heard many times. We might have even used it ourselves on occasion. But it’s a piece of wisdom we often choose to ignore, no matter how well we understand the idea behind it.
Taking the cheap and easy way is one of the bigger mistakes people make when confronted with malfunctioning HVAC systems. We fear the cost of repairs so much we become desperate to find a bargain, and we end up hiring fly-by-night operators who will rip us off and leave us holding the bag.

What Could Possibly Go Wrong?

When hiring service people it’s smart to shop for quotes. But there is no law that says you have to select the lowest one, and needless to say there are many circumstances when it’s a very, very bad idea to do so.

Unfortunately lots of people have chosen HVAC companies offering cut-rate prices on repairs. In far too many cases they’ve been rewarded with cut-rate quality of service, leading them to quickly regret their decision to take the cheapest offer.

If you choose bargain-basement HVAC repair services here’s what you could be letting yourself in for:

Bait-and-switch schemes

You’re given a quote for one type of service, but after examining your HVAC system the technician suddenly announces something else is wrong and it’ll cost you a few hundred dollars more in parts and labor to get it fixed.

Incorrect installations that are impossible to detect

HVAC systems are complex, technically sophisticated and at least partially enclosed. If a service technician installs a part incorrectly you’ll never know it until that part fails and the problem you thought was fixed comes back again with a vengeance.

Totally unnecessary repairs or replacement of parts that were working just fine

You won’t realize you’ve been had until you start doing business with a more reputable HVAC company, whose technicians can analyze the past work you’ve had done and let you know if it was bogus or legitimate.

Repeated visits when they can’t get it fixed the first time

When you hire technicians who aren’t really qualified the chances of them figuring out what’s wrong the first time—and actually repairing it successfully—are relatively slim. That means they’ll have to come back again and again (if you let them). So all those wonderful cost-savings you were anticipating will never materialize, since none of these extra service calls will be on-the-house.

Know Who You Are Hiring

Before you do business with any HVAC company investigate them carefully. Pour over their website, talk to their representatives over the phone or in-person and insist on seeing the credentials of their service technicians. Read any reviews you can find online, and check with the Better Business Bureau to see if they’ve ever been the target of complaints.

If you find any red flags move on to another company and don’t look back, regardless of how much money they claim they can save you.

Please follow us for more insights on first-class HVAC maintenance and repair.

5 Reasons to Get an HVAC Maintenance Plan Instead of a Home Warranty

Written by Brody Pennell on . Posted in HVAC Maintenance.

While the differences between an HVAC maintenance plan and a home warranty may seem small, in actuality, maintenance plans offer much more dependable service and support. Warranties are designed to entice customers into coverage that ends up being masked by red tape. By contrast, maintenance plans allow customers to get routine care for their systems in a hassle free way.

1. Priority Scheduling

When your HVAC system needs repairs, you will most likely have to wait a long time before getting service through your home warranty. In the meantime, your system may not be usable, making the wait extremely cumbersome and inconvenient. With a maintenance plan, you get priority service and can often get service that same day.

2. Trustworthy Service

Repairs done through a home warranty are performed by an outside contractor whom you don’t know. The contractor may overcharge you in order to make a profit above what the repair company is offering, and you don’t get a choice of which repair company to work with. Repairs through HVAC maintenance plans are carried out by a company you already know and trust, so you don’t have to worry about surprises.

3. Discounts on Repairs and Parts

Home warranties often put restrictions on what they’ll cover, and many require their customers to pay a deductible. These tactics allow them to make the largest profit possible at the least expense. By contrast, you can often get discounts on labor and parts through a maintenance plan.

4. HVAC Cleaning and Checkups

Regular cleaning is necessary in order to keep an HVAC system working properly, but home warranties require that you do this cleaning yourself. If your system needs repairs and you haven’t performed routine maintenance, your home warranty won’t cover the repairs. By design, maintenance plans give you free routine maintenance every six months. Your system also gets professional cleanings and semiannual inspections through the maintenance plan.

5. Lower Utility Bills

Warranties and plans should always come down to savings. A home warranty covers repairs after problems have arisen, but a maintenance plan can help your system work properly on a regular basis. This maintenance will help ensure that your system is working as efficiently as possible. Regular tuneups can help your unit maintain up to 95 percent of its original efficiency, which helps keep your energy bills low.

Follow us for additional information on heating, cooling and more.

5 Common Home Heating Myths

Written by Brody Pennell on . Posted in Heating.

Despite all our advancements in technology, disinformation continues to hinder efforts to conserve energy. Some people are going about it the wrong way because of home heating myths. These need to be exposed and debunked right away so that household can finally move on from their bad habits. Five of them are discussed below:

MYTH #1: Programmable thermostats are all you need to boost system efficiency.

Simply adding a programmable thermostat into the equation will not result in a drastic reduction in fuel costs. There are instances in fact wherein owners found an increase in consumption after their installation. This is probably due to less than ideal settings. Use the device to create a program that will mimic a highly vigilant person in monitoring and changing the settings. Make the most of sensors, if present, for automatic adjustments depending on current conditions.

MYTH #2: Higher temperature settings hasten the pace of heating.

When coming into a cold house, it may be tempting to try to get the home to warm quickly so that you can stop shivering. Just know that the pace of heating will not accelerate if the temperature is cranked higher. It will always stay constant with the only change being the end point which is an unreasonably hot room.

MYTH #3: The heater should not be turned on and off but instead run constantly.

There is nothing wrong with turning a heater off and on. This is often necessary if the residents regularly go out during the day. Since there is no one around, there is no sense in keeping the system running. The programmable thermostat may be set to turn on 15 to 30 minutes before the scheduled arrival to ensure a warm and comfortable environment.

MYTH #4: The fireplace is a good tool for augmenting the furnace.

Some people think that the fireplace can function in a similar capacity to electric fans when it comes to augmenting the HVAC system. Unfortunately, it is actually a poor source of heat that can be expensive as well. After all, you would have to purchase firewood if you don’t have a lot of trees in your backyard. It will use up the heated air in your house and send ashes through the chimney.

MYTH #5: Window replacement is a great way to make the house more energy efficient.

This should be at the bottom of the priority list given the cost of window replacements. Decades will pass before the savings gained can make up for the thousands of dollars spent.

Follow us for more articles that will keep your heating and cooling systems running efficiently.

Do HVAC Systems Emit Greenhouse Gases?

Written by Brody Pennell on . Posted in HVAC Maintenance.

Scientific evidence has revealed that the Earth’s ozone layer is damaged by exposure to greenhouse gases, and these emissions also cause various other types of harm to the environment. People sometimes ask “Do HVAC systems emit greenhouse gases?” Unfortunately, all cooling and heating equipment produces this kind of pollution.

Effects

The depletion of the ozone layer has serious impacts. It strips away the world’s protection from UV rays, raising the risk for sunburns and skin cancer. This endangers both humans and animals with exposed skin. Increased radiation also causes average temperatures to rise and promotes climate change.

Sources

Air conditioning systems utilize refrigerants to capture heat and transfer it outdoors. These substances regularly shift between liquid and gas forms as they circulate through the equipment. Refrigerants create greenhouse gas emissions, especially when A/C systems develop leaks. Furthermore, most power plants generate this type of pollution when they produce electricity for air conditioners.

Other electric-powered HVAC equipment also adds to these emissions. Such devices include fans, space heaters and certain furnaces. Additionally, greenhouse gases are released by systems that directly burn fuel. Although amounts vary by fuel, substances like natural gas and oil generate such emissions as they burn.

Prevention

The federal government is taking measures to reduce HVAC greenhouse gas emissions. For example, regulators have opposed the use of liquid CFC refrigerants in air conditioning equipment. Manufacturers switched to HCFCs during the mid-1990s. Although it is still harmful, this refrigerant causes less harm to the ozone layer. The authorities intend to ban it within 15 years.

Government agencies have also made an effort to increase the efficiency of heating and air conditioning systems while helping the public identify low-emission equipment. Americans can help protect the environment by looking for products with high efficiency ratings and Energy Star labels. This usually cuts fuel or electricity consumption by at least one-tenth.

People do not necessarily need to buy new equipment to reduce greenhouse gas emissions. They can accomplish this by performing regular HVAC maintenance, replacing filters when needed, sealing ducts and adjusting their thermostats. To learn more about techniques to optimize your cooling and heating equipment, please follow us.

What Is An Energy Management System?

Written by Brody Pennell on . Posted in Energy Efficiency.

Energy managment systems are used by both the public and private sectors to monitor and control consumption. The end goal is to conserve energy use due to financial and environmental reasons. They involve a complex network of equipments connected to the HVAC, lighting, and other contributors to the electrical load. These equipments are employed for the following processes:

Information Gathering

The first step towards any meaningful change is to quantify the current situation. Meters will be placed at strategic spots to measure consumption in various areas. The data will be collected continuously every single day.

Data Analysis

The numbers will not mean much if they aren’t put into context. Experts will need to analyze the data collected from the meters to get an overall picture of the energy situation. They might use different graphs to make it easier to interpret the information they have on their hands. Their goal is to find opportunities for improvement and suggest ways to boost efficiency.

Project Implementation

This is the part in which the suggested actions are considered and implemented. These will be ranked according to priority after a cost-benefit analysis and other pertinent tools. An example would be the replacement of old machines with modern alternatives that can perform the same functions while consuming a fraction of the energy. Insulation may also be upgraded to reduce unwanted heat transfer at vulnerable locations. Behavioral changes may be made as well including diligent HVAC control.

Progress Tracking

Things do not end once the projects are completed. The effectiveness of these schemes will have to be measured to see if they were implemented correctly and if things need to be modified to achieve better results. The building consumption will continue to be tracked to check for progress. The data collected before and after each project will have to be compared for evaluation. In order to get a good idea of their individual impact, these projects should not be done all at once. They should rather be implemented in sequence with enough time in between.

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Do I Really Have To Change My Air Filter Often?

Written by Brody Pennell on . Posted in Air Conditioning.

f you want to save money and extend the life of your home’s heating and cooling system, the answer to the question is yes. It takes just a few minutes every few weeks to replace the filter in your system.  Neglecting to take care of this simple HVAC maintenance task has many negative consequences and most of them will end up costing you a lot more than a new air filter.

The air filter removes pollen, dust, and other airborne impurities to improve indoor air quality. A clogged filter decreases air quality by allowing these impurities to circulate freely throughout the house. Poor indoor air quality makes your home unhealthy because it triggers allergic reactions and asthma attacks.

Polyester and pleated filters are usually the best for residential applications. Traditional fiberglass filters only remove large particles and are less efficient than other options. Some filters are made of cellulose, plastic or metal.

You should change your standard disposable air filters approximately every one to three months, depending on the filter type. Check the specifications provided by the filter manufacturer to determine how often you should replace yours. You may need to change it more frequently if you smoke in the house or if you have pets. You may also need to change the filter more often if it is located in a high traffic area.

Most homeowners can handle an air filter change without help from a professional. Check your HVAC system’s owner’s manual to determine the right filter type and size to purchase. Before changing the filter, turn off the HVAC unit. Look for the filter on the side of the unit and slide it out. Slide the new filter into the slot paying attention to the arrows to ensure the filter is facing the right way.

Changing your air filter on a regular basis is the most effective and affordable way to protect your investment in your home’s heating and cooling system. Regular maintenance allows your system to operate at peak capacity when you need it most.

Follow us for more great articles that can help you keep your heating and cooling system operating at peak performance.

All You Need To Know About Replacing HVAC Heating And Air Conditioning Systems

Written by Brody Pennell on . Posted in Home Comfort.

HVAC system replacement normally means a big investment, although it is also a great opportunity to improve the energy efficiency, air quality and the comfort of your home. Regular servicing and occasional repairs can take care of occasional problems with your air conditioning unit or furnace. However, if the units are too old and are leading to ever escalating utility bills, a replacement is your best option.

However, as we have already said, HVAC replacement is a big investment and you must take a good many things into consideration before you make the final decision. First of all, consider your options. Check if artificial cooling and heating is your best option or whether or not it should be more profitable for you if you went for more modern and efficient alternatives such as radiant heat systems, heat pumps, etc.

Similarly, determine whether you need models that exactly match the size and capacity of your existing units or should you go for different specifications. If you have added to or refurbished your home in the meantime, you may need to go for systems with different specifications. Also, make sure to ask your HVAC company about multiple heating and cooling zones and whether such a set-up would be ideal for your home—both in terms of comfort and efficiency. Zoning systems are often recommended for larger homes with different spaces allotted for different activities. However, a zoning system may not be too profitable for smaller households.

When you contact a HVAC company and ask for an estimate, make sure that there are no strings attached and that the contractor includes in the given estimate parts prices, labor costs, energy efficiency and warranty specifications. You must also check if the company has proper license and insurance for carrying out this type of job.

Other things to consider include the types of filter offered by the unit. Tow common varieties are washable and disposable filters, but more sophisticated HEPA filters will improve the air quality and will protect the health of the household members. Also make sure to check if the unit you are considering will qualify you for tax credit and if you can get hold of some special rebates or offers when you make the actual purchase.

Follow us here on this blog for more articles that will keep your heating and cooling systems running efficiently

Amy Q.
1714848427
On time and very professional as always. Jose was a great representative for the company. Great communicator, very professional and knowledgeable.
James J.
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Sophie K.
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Rene did an excellent and thorough job. Jose came to fix AC and did an excellent job as well!
michelle w
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This is a class "A" team.. Alessandro A, Rafael B, Rosendo V and Brian G... The team was knowledgeable, punctual, professional and high performing. They worked as one unit and removed and installed a 3.5 ton system seamlessly. I would be remiss is I didn't mention the Crane Driver, he is amazing !!!.Alessandro took the time to address additional concerns that my tenant had and even returned to take care of the breaker that tripped.If you need a HVAC system replaced, I would not only use Brody Penell, but request this team!!!Thank you, TEAM A ( Alessandro, Rafael, Rosendo and Brian).
Roberta
1714779141
Our HVAC system was serviced by your technicians Leo H. and Tristen. We were texted to let us know they were on the way and arrived promptly. They were very pleasant, worked rapidly, cleanly and efficiently, and did a most thorough assessment of our system. They then told us in detail all that had been done to service our system and made some recommendations about additional service. It would be our pleasure to have them return to service our system in the future.
Julian Q.
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Daniel B and Armando, they both did a great job!
JEREMY M.
1714774803
Terrific service, very thorough and professional. Steven Juanes was friendly, clear and meticulous in inspecting and servicing our heating/cooling units. He explained everything in great detail and advised us about further maintenance without pressuring us to get it done. We have a two mini-split units which can be really tricky to work on, but Steven was ultra-knowledgable and took extra time to work on the roof venting/connections. Look no further, this company always delivers excellent service!
sara G.
1714774267
Juan Romo got our A/C up and running and also let us know of any other issues/different solution options! He was absolutely wonderful!
Ronald L.
1714771866
Juan Molina was very Professional and very thorough. Answered any and all questions we had. He got rid of that irritating noise we had and thoroughly clean and put our system together and is in excellent working order.
brian H.
1714771661
Ivan and Ruben arrived promptly and were very thorough and professional.
Bonnie Reuben N.
1714769148
Rene Morales, service technician, was extremely knowledgeable, courteous and constructive. He saw right away what issues need to be addressed with our equipment, and we are in a path to resolve. I would like to have Rene handle our annual maintenance each year going forward
Maria E.
1714765315
Jose CThey make a good job😊
Dann G.
1714760916
Anthony Manzo and Daniel Alvila were awesome, they did a great job and I recommend them highly
m T.
1714695455
Anthony Manzo any David Mares were great - a pleasure to work with. Knowledgeable professionals and nice guys. They did great work and we will request them for our next service.
Travis W.
1714695371
Ruben and Angel were awesome. Very thorough and professional. Best HVAC gentlemen that I have worked with in quite some time.
Colette D.
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Marco Ayala did a great job. He was thorough and straightforward.
Carlo
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Juan Molina was the best, he was detail oriented and clean and fast service.
Julia R.
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Ashton, Field Supervisor, was great. We trusted his recommendations for a new heating system. He will personally come with the installers to make sure our home is taken care of and everything goes well.He also connected with us personally, so it was an enjoyable experience.Cesar CCesar was excellent. Cheerful, professional, clean, very skilled.He explained how to use our zone system properly. We didn’t know.He re-set things so the system won’t get too hot and we will be safe.Cesar tested everything to be sure it was working well.I give him high scores for customer service.Thank you for sending him right away when our system shut off.April 2024Cesar Corrales came for regular maintenance service. He returned to install a part in the condenser so it lasts longer.With him the first time was Freddy, then Maurice. They also did a good job. They are learning from Cesar.Cesar is extremely thorough, checking every aspect of the system. He and I’m doing a review Freddy even took the top off the condenser and cleaned it out with the vacuum, then hosed it. Amazing!Cesar is so knowledgeable and answers all my questions. He’s also very personable, kind, and has a sense of humor.Cesar is respectful and courteous. He goes out of his way to keep everything clean in the house.I highly recommend Cesar and the people who come with him to learn from him.
Kevin S.
1714684117
Rene Morales did a great job! Got us back and running.
Chuck R.
1714680489
Enrique, Jose and Gerson did a great job installing our cooling on 5/2/24 thank you.Desi Sanchez was very professional and efficient in checking and tuning our HVAC system. He took great care to double check his work and explain what he was doing. I'll continue to use Brody Pennell and ask for Desi for future visits.
Penelope G.
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Ivan Diaz and David Escamilla were great !
Craig N.
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Juan de Jesus
Lori M.
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I’m so glad I found Brody Pennell. Setting up the appointment was a breeze. Rene showed up on time was very friendly very communicative and an excellent worker. He kept me informed on everything showed me pictures of what was on the roof and in the attic. I’ll definitely be using them again.
christopher D.
1714676448
Juan Romo was a professional and broke down everything that was wrong with our unit and how to fix it
reyna C.
1714675299
Juancho y Juan C did a good job very helpful great guys send them back
Jennifer R.
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Love Brody Pennell! They make my AC life easy! Daniel A. And Juan D. did an exceptional job today with their visit! Kept me informed of their progress and made it easy! They were also super nice about my crazy barking dog!
Denise B.
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Work will proceed Monday. Meantime Ivan answer all questions and some. There was an integrity about this tech that made it easier to feel confident about our decision working with Brody. Thank you 😊Today Octavio & Ivan came and got busy baby. I am so happy with the work and these two gentlemen. I actually purchased the service warranty. This way I feel confident they'll keep my AC & heating systems puuurrring.Thank you Brody Pennell...😍🥰
Jorge R.
1714594340
Our technician David M and field support Michael S performed a maintenance and health assessment on my old furnace, and were able to help me figure out the best upgrade options. I appreciate their attention to details, the thoroughness of their work and evaluation, and their very professional and cordial attitude. I highly recommend and appreciate the professionals at Brody Penell.
CRMCSYS
1714593647
4.8.2024Marco Ayala (technician), Juan U. (apprentice) and their supervisor Ashton were courteous, patient and thorough. They reviewed the problems I have with my Carrier unit and explained why I needed it replaced. I was given the choice of 3 new models with price and labor for each. They offered to contact my HOA’s management company for the roof installation and will arrange a city inspection after the work is completed. I would not hesitate recommending Brody Pennell to family and friends.5.1.2024Update: Edgar Hernandez, an installation tech, came today to adjust the settings in my Honeywell wall panel and was as polite and knowledgeable as the previous techs. More good news: I wasn't certain if BP's electrical contractor(s) only dealt with large projects or they are also available for individual homeowner concerns. Edgar assured me I can call them for electrical work.Every time I phoned BP the automated answering system placed me on hold but someone always picked up my calls within 30 seconds. BP sent emails confirming appointments. The day of the appointments I received emails and texts with the full name and photo of the techs (which addresses security concerns for a single person living alone) and links to a map so I could track the progress of the techs with estimated arrival times.
Loyda S.
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Juan C. and Juancho we’re both very knowledgeable of the job they did! I definitely recommend them.
Bob B
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Kevin Lopez, and Ruben Medina at Brody came in late this afternoon and saved me from an evening from...well you know-Best company out there, and growing fast-well deserved!
Kelly R.
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Juancho was prompt, communicative and friendly. He took his time to thoroughly perform the requested service and explain to me what was done. We are very pleased with his service!
Lanie L.
1714520860
Maurice came and serviced our system. He did a wonderful job and was very friendly and professional. Highly recommend!
Justin K
1714520842
Maurice did a great job! He was professional, fast, courteous and very knowledgeable!
Irvin P.
1714519544
Leo and Tristen walked me through the process and explained the work they had done. Very professional and thorough.
Julie B.
1714514587
Jose S did a great job. He was thorough and took great care in his work.
Joseph H.
1714514370
Marco and Ashton are very courteous, friendly, and professional. They are very knowledgeable, and expertly performed their inspection on my heating and air conditioning system. Marco even went above and beyond, and installed a fix for my thermostat on the spot at no charge. I highly recommend Marco, Ashton and the Brody Pennell team!
Sean D.
1714513315
We had excellent service from Rene our technician. He was a total pro, on time, helpful and knowledgeable about options for upgrades/upkeep to our system. Would highly recommend Rene andBrody Pennell to anyone seeking heating or AC service.
Pamela J.
1714513041
Anthony Manzo,Brett Turner, Mike and Raul I, Ben T and Rafael A gave me great service and excellent recommendations. They made sure I understood everything. Thanks!
Emily M.
1714504473
Anthony M Armando N good work
William N.
1714503162
Tristen and Leo H were here to service our heating units. They did an outstanding job. Very thorough, showed me pictures of the before and after. Explained everything and I was very pleased with their work.
Marlene T.
1714502098
Kevin Lopez and Philip were both punctual, efficient and through! Great techs!
Viviana S.
1714500166
Anthony manzo Armando N. Great work
Eric S.
1714498879
Rene has been our technician and absolutely amazing! I highly recommend Brody Pennell for any HVAC needs.8/9 - Rene and Arshag came again to rewire our dampers and got everything working perfectly! Once again, highly recommend it!9/8 - Rene came back to check on our board. Once again he crushed it and solved the problem12/22 - Once again, Renee was a rock Star solving some major HVAC issues were having!1/18 - Rene and Arshag had to stop by today to fix an issue with a nest controller. Once again service was impeccable and everything solved.4/30 - Rene came out to replace a nest thermostat that was not functioning properly. Once again, awesome service!
Mark L.
1714436716
Juan Romo was great!
Amber J.
1714434201
Ruben and Ariel was exceptionally friendly! I LOVED that Ruben kept me in the loop and followed up with me. I also appreciated that he called prior to give me his eta so I can prepare and knew when to expect their arrival. Both were super patient and nice 👏👏👏
Charlie M.
1714432428
Leo H and Tristen were great. timely, efficient and knowledgeable. I will continue to use Brody Pennell with service like this.
Sharon R.
1714426699
Outstanding professional service. The members of the office staff, as well as the service technicians, are courteous, professional and friendly. Pablo and Phillip were the technicians who serviced our units today-They explained every detail to us which we greatly appreciated!
Sarah G.
1714418555
Kevin and Freddy were timely and kind. They were great at communicating and teaching us about AC maintenance. They were respectful of our space wearing booties over their shoes and laying down their own mats. They were thorough and also efficient. We will be requesting Kevin again for future needs. Thank you
Damon R.
1714418094
The service tech Juan Molina did a great job. He showed up on time, explained the situation and solved the issue. I greatly recommend him and Brody Pennell.
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Amy Q.
1714848427
On time and very professional as always. Jose was a great representative for the company. Great communicator, very professional and knowledgeable.
James J.
1714783989
Sophie K.
1714780390
Rene did an excellent and thorough job. Jose came to fix AC and did an excellent job as well!
michelle w
1714779433
This is a class "A" team.. Alessandro A, Rafael B, Rosendo V and Brian G... The team was knowledgeable, punctual, professional and high performing. They worked as one unit and removed and installed a 3.5 ton system seamlessly. I would be remiss is I didn't mention the Crane Driver, he is amazing !!!.Alessandro took the time to address additional concerns that my tenant had and even returned to take care of the breaker that tripped.If you need a HVAC system replaced, I would not only use Brody Penell, but request this team!!!Thank you, TEAM A ( Alessandro, Rafael, Rosendo and Brian).
Roberta
1714779141
Our HVAC system was serviced by your technicians Leo H. and Tristen. We were texted to let us know they were on the way and arrived promptly. They were very pleasant, worked rapidly, cleanly and efficiently, and did a most thorough assessment of our system. They then told us in detail all that had been done to service our system and made some recommendations about additional service. It would be our pleasure to have them return to service our system in the future.
Julian Q.
1714775491
Daniel B and Armando, they both did a great job!
JEREMY M.
1714774803
Terrific service, very thorough and professional. Steven Juanes was friendly, clear and meticulous in inspecting and servicing our heating/cooling units. He explained everything in great detail and advised us about further maintenance without pressuring us to get it done. We have a two mini-split units which can be really tricky to work on, but Steven was ultra-knowledgable and took extra time to work on the roof venting/connections. Look no further, this company always delivers excellent service!
sara G.
1714774267
Juan Romo got our A/C up and running and also let us know of any other issues/different solution options! He was absolutely wonderful!
Ronald L.
1714771866
Juan Molina was very Professional and very thorough. Answered any and all questions we had. He got rid of that irritating noise we had and thoroughly clean and put our system together and is in excellent working order.
brian H.
1714771661
Ivan and Ruben arrived promptly and were very thorough and professional.
Bonnie Reuben N.
1714769148
Rene Morales, service technician, was extremely knowledgeable, courteous and constructive. He saw right away what issues need to be addressed with our equipment, and we are in a path to resolve. I would like to have Rene handle our annual maintenance each year going forward
Maria E.
1714765315
Jose CThey make a good job😊
Dann G.
1714760916
Anthony Manzo and Daniel Alvila were awesome, they did a great job and I recommend them highly
m T.
1714695455
Anthony Manzo any David Mares were great - a pleasure to work with. Knowledgeable professionals and nice guys. They did great work and we will request them for our next service.
Travis W.
1714695371
Ruben and Angel were awesome. Very thorough and professional. Best HVAC gentlemen that I have worked with in quite some time.
Colette D.
1714693875
Marco Ayala did a great job. He was thorough and straightforward.
Carlo
1714691808
Juan Molina was the best, he was detail oriented and clean and fast service.
Julia R.
1714690410
Ashton, Field Supervisor, was great. We trusted his recommendations for a new heating system. He will personally come with the installers to make sure our home is taken care of and everything goes well.He also connected with us personally, so it was an enjoyable experience.Cesar CCesar was excellent. Cheerful, professional, clean, very skilled.He explained how to use our zone system properly. We didn’t know.He re-set things so the system won’t get too hot and we will be safe.Cesar tested everything to be sure it was working well.I give him high scores for customer service.Thank you for sending him right away when our system shut off.April 2024Cesar Corrales came for regular maintenance service. He returned to install a part in the condenser so it lasts longer.With him the first time was Freddy, then Maurice. They also did a good job. They are learning from Cesar.Cesar is extremely thorough, checking every aspect of the system. He and I’m doing a review Freddy even took the top off the condenser and cleaned it out with the vacuum, then hosed it. Amazing!Cesar is so knowledgeable and answers all my questions. He’s also very personable, kind, and has a sense of humor.Cesar is respectful and courteous. He goes out of his way to keep everything clean in the house.I highly recommend Cesar and the people who come with him to learn from him.
Kevin S.
1714684117
Rene Morales did a great job! Got us back and running.
Chuck R.
1714680489
Enrique, Jose and Gerson did a great job installing our cooling on 5/2/24 thank you.Desi Sanchez was very professional and efficient in checking and tuning our HVAC system. He took great care to double check his work and explain what he was doing. I'll continue to use Brody Pennell and ask for Desi for future visits.
Penelope G.
1714679872
Ivan Diaz and David Escamilla were great !
Craig N.
1714676701
Juan de Jesus
Lori M.
1714676526
I’m so glad I found Brody Pennell. Setting up the appointment was a breeze. Rene showed up on time was very friendly very communicative and an excellent worker. He kept me informed on everything showed me pictures of what was on the roof and in the attic. I’ll definitely be using them again.
christopher D.
1714676448
Juan Romo was a professional and broke down everything that was wrong with our unit and how to fix it
reyna C.
1714675299
Juancho y Juan C did a good job very helpful great guys send them back
Jennifer R.
1714609134
Love Brody Pennell! They make my AC life easy! Daniel A. And Juan D. did an exceptional job today with their visit! Kept me informed of their progress and made it easy! They were also super nice about my crazy barking dog!
Denise B.
1714607850
Work will proceed Monday. Meantime Ivan answer all questions and some. There was an integrity about this tech that made it easier to feel confident about our decision working with Brody. Thank you 😊Today Octavio & Ivan came and got busy baby. I am so happy with the work and these two gentlemen. I actually purchased the service warranty. This way I feel confident they'll keep my AC & heating systems puuurrring.Thank you Brody Pennell...😍🥰
Jorge R.
1714594340
Our technician David M and field support Michael S performed a maintenance and health assessment on my old furnace, and were able to help me figure out the best upgrade options. I appreciate their attention to details, the thoroughness of their work and evaluation, and their very professional and cordial attitude. I highly recommend and appreciate the professionals at Brody Penell.
CRMCSYS
1714593647
4.8.2024Marco Ayala (technician), Juan U. (apprentice) and their supervisor Ashton were courteous, patient and thorough. They reviewed the problems I have with my Carrier unit and explained why I needed it replaced. I was given the choice of 3 new models with price and labor for each. They offered to contact my HOA’s management company for the roof installation and will arrange a city inspection after the work is completed. I would not hesitate recommending Brody Pennell to family and friends.5.1.2024Update: Edgar Hernandez, an installation tech, came today to adjust the settings in my Honeywell wall panel and was as polite and knowledgeable as the previous techs. More good news: I wasn't certain if BP's electrical contractor(s) only dealt with large projects or they are also available for individual homeowner concerns. Edgar assured me I can call them for electrical work.Every time I phoned BP the automated answering system placed me on hold but someone always picked up my calls within 30 seconds. BP sent emails confirming appointments. The day of the appointments I received emails and texts with the full name and photo of the techs (which addresses security concerns for a single person living alone) and links to a map so I could track the progress of the techs with estimated arrival times.
Loyda S.
1714585835
Juan C. and Juancho we’re both very knowledgeable of the job they did! I definitely recommend them.
Bob B
1714526472
Kevin Lopez, and Ruben Medina at Brody came in late this afternoon and saved me from an evening from...well you know-Best company out there, and growing fast-well deserved!
Kelly R.
1714522252
Juancho was prompt, communicative and friendly. He took his time to thoroughly perform the requested service and explain to me what was done. We are very pleased with his service!
Lanie L.
1714520860
Maurice came and serviced our system. He did a wonderful job and was very friendly and professional. Highly recommend!
Justin K
1714520842
Maurice did a great job! He was professional, fast, courteous and very knowledgeable!
Irvin P.
1714519544
Leo and Tristen walked me through the process and explained the work they had done. Very professional and thorough.
Julie B.
1714514587
Jose S did a great job. He was thorough and took great care in his work.
Joseph H.
1714514370
Marco and Ashton are very courteous, friendly, and professional. They are very knowledgeable, and expertly performed their inspection on my heating and air conditioning system. Marco even went above and beyond, and installed a fix for my thermostat on the spot at no charge. I highly recommend Marco, Ashton and the Brody Pennell team!
Sean D.
1714513315
We had excellent service from Rene our technician. He was a total pro, on time, helpful and knowledgeable about options for upgrades/upkeep to our system. Would highly recommend Rene andBrody Pennell to anyone seeking heating or AC service.
Pamela J.
1714513041
Anthony Manzo,Brett Turner, Mike and Raul I, Ben T and Rafael A gave me great service and excellent recommendations. They made sure I understood everything. Thanks!
Emily M.
1714504473
Anthony M Armando N good work
William N.
1714503162
Tristen and Leo H were here to service our heating units. They did an outstanding job. Very thorough, showed me pictures of the before and after. Explained everything and I was very pleased with their work.
Marlene T.
1714502098
Kevin Lopez and Philip were both punctual, efficient and through! Great techs!
Viviana S.
1714500166
Anthony manzo Armando N. Great work
Eric S.
1714498879
Rene has been our technician and absolutely amazing! I highly recommend Brody Pennell for any HVAC needs.8/9 - Rene and Arshag came again to rewire our dampers and got everything working perfectly! Once again, highly recommend it!9/8 - Rene came back to check on our board. Once again he crushed it and solved the problem12/22 - Once again, Renee was a rock Star solving some major HVAC issues were having!1/18 - Rene and Arshag had to stop by today to fix an issue with a nest controller. Once again service was impeccable and everything solved.4/30 - Rene came out to replace a nest thermostat that was not functioning properly. Once again, awesome service!
Mark L.
1714436716
Juan Romo was great!
Amber J.
1714434201
Ruben and Ariel was exceptionally friendly! I LOVED that Ruben kept me in the loop and followed up with me. I also appreciated that he called prior to give me his eta so I can prepare and knew when to expect their arrival. Both were super patient and nice 👏👏👏
Charlie M.
1714432428
Leo H and Tristen were great. timely, efficient and knowledgeable. I will continue to use Brody Pennell with service like this.
Sharon R.
1714426699
Outstanding professional service. The members of the office staff, as well as the service technicians, are courteous, professional and friendly. Pablo and Phillip were the technicians who serviced our units today-They explained every detail to us which we greatly appreciated!
Sarah G.
1714418555
Kevin and Freddy were timely and kind. They were great at communicating and teaching us about AC maintenance. They were respectful of our space wearing booties over their shoes and laying down their own mats. They were thorough and also efficient. We will be requesting Kevin again for future needs. Thank you
Damon R.
1714418094
The service tech Juan Molina did a great job. He showed up on time, explained the situation and solved the issue. I greatly recommend him and Brody Pennell.
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