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Author: Brody Pennell

5 Ways You Can Invest in Lowering HVAC Energy Usage

Saving money is always good, especially if you are a homeowner and your home is most likely your biggest investment. One of the best ways to save money on home expenses is to lower your HVAC energy usage. By reducing the energy that is needed to run your HVAC system, you’ll not only save money, but you’ll increase the longevity and efficiency of the system itself. Truly, lowering your energy usage is a win-win situation.

How to Invest in Lowering HVAC Energy Usage

Below, we’ve put together some of the top ways that you can lower your HVAC energy usage by making small investments in your home. These simple steps can make a big impact on your overall energy costs while also helping you get more life out of your HVAC system.

At Brody Pennell, we focus on quality, value, and exceptional service. If you have more questions about HVAC energy efficiency or just your HVAC system in general, give us a call: 310-836-0606

Brody-Pennell Celebrates Earning Carrier President’s Award for the Eleventh Consecutive Year

Brody-Pennell is excited to announce that we have been awarded the Carrier President’s Award for our eleventh consecutive year! This makes us only one of two dealers nationwide to have earned Carrier’s highest honor every year since the award’s inception. At Brody-Pennell, we strive for excellence in all that we do, and this award from Carrier reflects the hard work and dedication our team strives for each and every day.

About the Carrier President’s Award

Each year, Carrier honors the dealers who go above and beyond with the President’s Award. With this award, Carrier recognizes those dealers who excel in customer satisfaction, expertise, operations, management, and business growth. This is the highest honor that a Carrier dealer can receive, and it is only given to those dealers who have exceeded Carrier’s highest expectations by consistently demonstrating excellence in all areas of business.

Brody-Pennell is now celebrating its eleventh consecutive year as a Carrier President’s Award recipient. As only one of two Carrier dealers in North America to be honored with this distinction every year since the award’s start, we remain committed to providing the very best in home comfort products and services to homeowners living in and around the Los Angeles area.

Brody-Pennell’s Commitment to Customer Satisfaction

Brody-Pennell has always been committed to total customer satisfaction. That is just one of the reasons why we have earned the Carrier President’s Award for an eleventh consecutive year. But it is also what allows us to earn and maintain the distinction as a Carrier Factory Authorized Dealer.

Carrier requires its Factory Authorized Dealers to consistently demonstrate excellence in our operations, including customer service. In order to earn and maintain this distinction, Brody-Pennell does the following:

  • We hire NATE-certified technicians who have to pass a series of tough exams as well as participate in extensive factory training to learn how to expertly install, maintain, and repair Carrier equipment.
  • Our team recommends specific solutions and products that are tailored to your unique home comfort needs so that you can maintain optimal home comfort throughout the year.
  • Our team of experienced HVAC technicians will correct any problem that you have with your heating and cooling system or remove the equipment if you are dissatisfied with any Carrier equipment you have purchased.
  • Brody-Pennell also maintains all required licenses, insurance, and liability coverage so that you know you are working with professionals who value your safety.
  • We are always asking for customer feedback and responding to questions and concerns in order to ensure that our customer needs are consistently met. Part of maintaining our Carrier Factory Authorized Dealer endorsement requires us to consistently receive exemplary scores in our Carrier-approved customer satisfaction program.

Want to learn more about the Carrier President’s Award and what it means to be a Carrier Factory Authorized Dealer? Please visit Carrier’s website. If you have any questions or would like to learn more about how we might be able to help you stay comfortable in your Los Angeles home, call us today: (310) 836-0606.

Geothermal 101: What Homeowners Need to Know

If you are looking for more efficient ways to heat and cool your home, you may be interested in geothermal energy. Geothermal energy is a sustainable energy source that can help keep your home comfortable while saving money on monthly heating and cooling costs. If you would like to hear more about geothermal energy, read on for a basic guide to how this type of home energy works.

What Homeowners Need to Know About Geothermal

Are you interested in using geothermal energy in your home? Below, we’ve put together some basic information that homeowners need to know about geothermal heating and cooling:

Interested in learning more about geothermal heat pumps and if they might be right for your home? Give us a call today to speak with an experienced HVAC specialist: (310) 836-0606.

Energy Efficiency Tips from Brody Pennell

Many homeowners spend a significant amount of time thinking about how to save money on home costs throughout the year. Your heating and cooling system contributes to a big part of your home spending. That’s why it’s vital that you look for ways to increase your energy efficiency to decrease your total costs. With a little planning and some small changes to your habits, you can be on your way to saving more energy (and money) in no time. Below, we’ve rounded up some of our best tips on energy efficiency from our top blog articles.

Los Angeles Energy Efficiency Tips

Want to cut costs while saving the planet? Here are some of our favorite energy-saving tips from past blogs that you can use to reduce your energy usage and lower your monthly costs:

  1. Use a ceiling fan to help circulate cool air through your home.

Many homeowners feel like they have to choose between their ceiling fan and AC. Though the ceiling fan certainly uses far less energy than the air conditioner, it does not always keep you comfortable. In Energy Efficiency: Using Fans vs. Lowering the A/C, we take a look at how homeowners can use their ceiling fan and AC together to keep their home cool and comfortable while saving a significant amount of energy.

  1. Weatherproof your home.

Does your home ever feel drafty? Warm or cool air may be leaking out of cracks around your doors, windows, and air ducts, which makes it harder for your HVAC system to keep your home comfortable. Weatherproofing your home can help you find and eliminate these air leaks that waste energy and cost you money. Want more simple tips like this? We’ve got an infographic for that. Check out 6 Simple Tips for Saving Energy (And Money Too!) for more easy ways to save energy and cut down on monthly home costs.

  1. Invest in an energy-efficient furnace.

Your heater uses a lot of energy while keeping your home warm and comfortable during the colder months. By investing in a more energy-efficient furnace, you can heat your home without wasting energy or money. To learn more about furnace efficiency ratings and what they can mean for your monthly energy costs, take a look at our article, What are the Ratings for Furnace Efficiency? This is a great read for anyone that is thinking about replacing their furnace this year.

  1. Make sure that your HVAC system coils are clean.

According to the U.S. Department of Energy, dirty evaporator coils can increase your compressor’s energy consumption by about 30 percent. These dirty coils decrease airflow, which in turn decreases the efficiency of your system. That’s why it is vital to have your HVAC system’s condenser and evaporator coils inspected and cleaned annually. For more great tips like these, check out Going Green While Saving Green: How to Increase Energy Efficiency and Lower HVAC Costs.

  1. Purchase a start thermostat.

By now, you’ve probably heard about the smart thermostat. This device allows you to control your home temperature remotely from your smartphone or mobile device, and the system even gets to know your habits so that it can automatically adjust your home environment to your ideal home comfort settings. But did you know that this innovative piece of home technology can actually help you save energy and cut down on monthly heating and cooling costs? We explain all of this and more in What is a Smart Thermostat, Anyway? If you have been considering a smart thermostat, this is a must-read.

Want to learn more about energy efficiency, home improvement, and HVAC? Be sure to check out our blog each month for more great content. While you’re at it, follow us on FacebookTwitter, and Google+ so that you never miss an update from Brody Pennell.

6 Simple Tips for Saving Energy (And Money Too!) [INFOGRAPHIC]

As the holidays start to wind down, you may have noticed an increase in your energy bills. Turning on your holiday lights, cooking up a storm, hosting guests, and keeping your home comfortable all require a significant amount of energy. The good news is that you can start taking small and simple steps today toward saving more energy (and reducing your energy costs). Our infographic below shows you how you can get started.

Infographic: 6 Simple Tips for Saving Energy (And Money Too!)

Are you ready to start saving a little more each month on your energy costs? We’ve broken it down into some simple energy-saving tips that you can start using today:

Which one of these energy saving tips are you ready to try? What else do you do to save on energy costs throughout the year? We’d love to hear from you in the comments below.

Add These HVAC New Year’s Resolutions to Your List

How often do you actually stick to your New Year’s resolutions? Though some have the resolve it takes to remain steadfast in accomplishing their goals, many others fall a bit short. The good news is now that 2017 is right around the corner, you have a new chance to make some changes for the better. Why not make a resolution to save money by being a little better to your HVAC system? Below, we’ll tell you which New Year’s resolutions you can adopt this year to keep your home comfortable while cutting back on energy costs.

HVAC New Year’s Resolutions

Here are just a few of our favorite HVAC New Year’s resolutions that can help you take better care of your heating and cooling system:

Invest in a programmable thermostat.

If you don’t already have a smart or programmable thermostat, make 2017 the year that you finally invest in one. A programmable thermostat helps you cut down on energy costs by allowing you to run your heater and air conditioner more efficiently. You can program your thermostat for your preferred temperature while you and your family are at home, and then switch it to a more energy-efficient setting while you are away. These devices help you

Schedule your annual HVAC maintenance visit.

Another way that you can resolve to be good to your HVAC system in the new year is by scheduling an annual furnace and AC maintenance visit with your trusted Los Angeles HVAC company. Many homeowners do not worry about HVAC maintenance until something breaks down. However, an annual tune-up will help promote a long and healthy life for your AC and furnace equipment and keep your system running efficiently. During the tune-up, an experienced HVAC technician will clean and lubricate your system’s parts while checking for any repair needs. This is the best way to ensure year-round efficiency. Not to mention, this annual tune-up allows you to take care of repair needs as soon as they arise, instead of waiting until more costly repairs are needed.

Keep outdoor HVAC unit free of foliage and debris.

Though lawn maintenance may not be your idea of a good time, it is important to maintain the foliage around your outdoor HVAC unit. Any leaves, branches, or other debris near the unit can cause an obstruction. To be on the safe side, keep all bushes, shrubs, branches, grass, and other foliage clear within about 2 feet of the unit in each direction. This will not only help ensure that the greenery does not interfere with your HVAC system’s operation, but it will also provide enough space for an HVAC technician to work on the unit if necessary.

If you need help sticking to one of the HVAC New Year’s resolutions we’ve discussed here, we would be happy to help! Whether you need to schedule your annual tune-up, find the best air filter, or learn more about indoor air quality products, our HVAC experts are here to help. Call today for more information: (310) 836-0606.

Tips for Saving on Energy Costs this Holiday Season

The holidays are a fun and exciting time of the year. Unfortunately, the holiday season is also a time of high energy usage for most homeowners. The good news is that you can work toward reducing energy even during the holidays. Below, we’ll offer some expert tips for saving on energy costs during one of the biggest energy-packed times of the year.

Save More on Energy Costs with These Tips

The holidays are here, and many homeowners are looking for any way they can save money this season. Cutting down on energy costs is one way to do just that. Here are some energy-saving tips that you can use to cut costs this holiday season:

Entertain more efficiently.

Hosting guests can be fun and rewarding, but it can also use a great amount of energy. You can entertain more efficiently by turning down the thermostat once your guests arrive. With the warmth coming from the stove, food, and extra bodies in the room, you should still be able to stay comfortable without turning up the temperature too much. You can also cook more efficiently by keeping the oven closed when baking and keeping your burners clean to decrease necessary cook times. You may also want to cook as many dishes as you can at one time to reduce the time the oven is on. This will help you save a little more energy when entertaining this holiday season.

Use more energy-efficient holiday décor.

If you want to save energy with your holiday decorations, consider investing in LED holiday lights. LED holiday lights are much more energy efficient than the traditional variety. They also tend to last longer and pose fewer risks. Homeowners should also avoid using inflatable lawn decorations. Though these inflatable holiday lawn ornaments may be cute and festive, they use up a lot of energy and can drive your electricity costs through the roof this holiday season. Instead, opt for décor that does not require electricity.

Unplug unused appliances and electronics when on vacation.

If you are going out of town this holiday season, make sure that you unplug your appliances and power down any electronics before you head out for vacation. This will ensure that your home is not using energy while you are away. Similarly, you will want to adjust the temperature on your thermostat so that you are not using electricity to heat or cool your home while you are away. A programmable thermostat is also an effective option for controlling temperature while you are away. If you will be in and out of your home running errands, shopping, and visiting friends and families during the holiday season, you can use a programmable thermostat to adjust the temperature and save money.

If you’re interested in learning more about saving energy throughout the year, check out our previous blog post about saving energy with your HVAC system – Going Green While Saving Green: How to Increase Energy Efficiency and Lower HVAC Costs.

Home Comfort Tips for Pet Owners

Many homes have pets, including cats, dogs, and sometimes one (or several!) of each. Pets bring a lot of pleasure to the people who own and love them, but they also can bring some not so great things, like pet hair, dander, and debris, which can affect your home’s air quality. Fortunately, these types of things can be easily controlled with a little planning and foresight, so you can easily enjoy healthy air quality with the pets you love.

Home Comfort Tips for Pet Owners

Here are just a few tips for animal lovers who want to breathe easy and enjoy healthy indoor air quality:

Keep your pet clean.

First thing is first: tackle the dirt and dander. Basic pet care requires that you bathe, brush, and give your pet access to good food and clean water, but ensuring good air quality can take a bit more effort for optimum results.

Bathe your pet regularly as recommended by your veterinarian to keep your pet’s hair and skin healthy and clean. Bathing can go a long way in ridding your pet of excess hair and dander. Dander—which is simply small flakes of skin shed by your pet—can cause concerns for those with dog and cat allergies, as dander, not pet hair, is the main culprit in pet allergies. Dander is so small that it often gets trapped in places that are difficult to clean, like air ducts. Each time your home’s HVAC system is turned on, the dander gets circulated throughout your ductwork and throughout your home.

Daily gentle brushing will reduce both excess hair as well as dander. When bathing your pets, use high quality moisturizing pet shampoos that will help keep their skin extra healthy, which will reduce your pet’s overall dander production.

Clean your home regularly.

The same advice goes with cleaning your home: go the extra mile when you share your home with pets. Along with regular cleaning such as vacuuming, dusting, and sweeping, be sure to keep your HVAC system clean as well. At the very least, change your filter whenever it gets dirty, checking at least once a month.

If you really want to go the extra mile, special air filters are available that can help control and prevent the distribution of pet dander. These filters are tailor made for homes with pets and can go a long way to keep your home’s air clean.

Regular maintenance is also imperative, so be sure to schedule an appointment (ideally every Spring and Fall) to have a professional perform maintenance your HVAC system. By having regular maintenance performed on your system, you can prevent small issues from turning into costly problems down the road.

Clean your air ducts.

It’s a good idea to start with a clean base when dealing with pet dander and debris, and your home’s ductwork is a great place to start. Duct cleaning can help you rid your home of existing dander, pet hair, and other dirt that may be lurking in your ductwork. Once your ducts are squeaky clean, it will be a breeze to maintain a happier healthier pet-friendly home when you implement the tips above. For a free estimate on ductwork cleaning from our professionals, give us a call: 310-836-0606

HVAC Hacks: What You Should and Shouldn’t Do Yourself

Tempted to Hack Your HVAC Repair?

You’re handy around the house. You’ve stained some kitchen cabinets, repaired a few leaky faucets, and maybe even built a deck. You’re that homeowner. Now that your HVAC system is in need of a repair, you’re probably thinking “hey, why not?” Maybe, you’ve even considered replacing the system entirely – no technician needed. You’ve seen a few YouTube videos, plus you knew someone who did it and it went alright.

Slow down. DIY HVAC repair is dangerous and the consequences could include your family’s safety, your own safety, the condition of your system and your home, and the financial burden of a job done wrong.

DIY? Don’t!

HVAC service technicians are highly trained and licensed – there are years of schooling, tests, and ongoing trainings required to be an HVAC tech and maintain licensure. You would never walk into an operating room and feel qualified to perform surgery. This is hardly different! Your heating and cooling systems have dangerous components, require the use of electricity, and have dire consequences if installed improperly. Plus, only certified technicians should handle some of the equipment and materials required to perform repairs.

What could go wrong?

Electrocution

HVAC system installation and repairs can require interaction with high voltage electricity. By handling this poorly, you could blow a fuse in your home or worse, electrocute yourself.

Chemical Contamination

Refrigerant is a chemical used to keep your air conditioning system functioning. This chemical compound is cold enough to burn your skin and can be deadly if inhaled or handled poorly. Not only does refrigerant misuse put you at risk when performing repairs, but it also endangers everyone inside your home, as it could cause a gas leak.

One more thing, the EPA requires 608 certification for anyone who handles refrigerant. If you don’t have the certification, you are putting your life in danger.

Being Ill-Equipped

Equipping yourself with the right tools is essential. This will require more than what you’ve got stored in your toolbox or out in the shop. In fact, there are special gauges and tools that are required specifically for the HVAC industry including those that measure refrigerant gas leaks and other MAJOR issues. Failure to procure and properly use this equipment will result in major risks to your health and safety, as well as to the integrity of your system.

Fixing Your Mistakes Will Only Cost More!

With incorrect handling, your faulty system repair may not only need to be redone by a professional – which could cost more than it would have to rectify any problems your repair has caused. Also, the mistakes you make could compromise other components of the system which will then need to be repaired or replaced as well. Surely, you can see the HVAC bills piling up. It’s better to handle the problem with a professional from the very start.

HVAC DIYs You CAN Do

The desire to be involved in all aspects of home ownership and maintenance is a noble one. In fact, there are things you should be involved in, as a dedicated homeowner, to help your HVAC technician care for your system in between visits.

Swap your batteries: Your thermostat and your smoke & carbon monoxide detectors operate on batteries – swap these out regularly to ensure that your system and air quality are being monitored properly.

Swap your filters. Nearly all heating & air conditioning systems have filters to help manage debris and keep your air clean. If you’re not sure where your system’s filters are located, how to switch them, or which ones you need to buy, consult your Owner’s Manual.

For more information on HVAC system maintenance – both routine and repair – contact Brody Pennell Heating & Air today!

Prolong the Life of Your Heating and Cooling System with an HVAC Maintenance Plan

Have you ever heard the phrase, “prevention is the best medicine”? Well, the same is true for your HVAC system. Just like your vehicle needs a regular oil change and routine inspection, your HVAC system needs to be inspected, cleaned, and lubricated at least once a year. A maintenance agreement makes this process easy and hassle free, helping you keep your air conditioning and heating system well maintained and working efficiently throughout the year. Below, we’ll discuss how a Maintenance Agreement from Brody Pennell can benefit you as a homeowner.

Benefits of a Maintenance Agreement from Brody Pennell

Regularly maintaining your system is an important part of keeping your air conditioner and heater running smoothly. During regular maintenance visits, your HVAC technician can identify wear and tear or small repair needs early before they become more expensive problems. Not only does this reduce the risk of major breakdowns and malfunctions, but it also ensures that your system is running efficiently, which can help you save money on energy costs while also getting the most life out of your HVAC system.

With a maintenance agreement, Brody Pennell customers are also able to easily maintain and validate manufacturer’s warranties on their heating and cooling equipment. In addition, this maintenance agreement includes warranties on all parts, labor, and repairs completed under the agreement for 12 months.

In the end, one of the greatest benefits that the maintenance agreement can offer is convenience. Homeowners no longer have to worry about maintaining their HVAC system or whether or not their system needs repairs. The maintenance agreement offers improved comfort and reliability as a trained HVAC technician from Brody Pennell is inspecting your system to ensure that it’s working properly and efficiently. Yet another convenience that the agreement offers is extended appointment times that better fit your schedule.

Maintenance Agreement Specials

In addition to saving money through improved efficiency, reduced costly breakdowns, and longer equipment life, homeowners can also save money on HVAC repairs and products with the maintenance agreement. Brody Pennell offers the following specials to customers who have an agreement:

  • 10% discount on heating and air conditioning repairs
  • 10% discount on heating and cooling equipment
  • 10% discount on air quality accessories such as air cleaners, humidifiers, duct cleaning, and more

This is just another added benefit that the maintenance agreement offers Los Angeles homeowners. Though it is hard to say that any benefit compares to the peace of mind that homeowners get in knowing that a Brody Pennell certified technician is only a phone call away to help keep their families comfortable year-round.

Contact us today if you are interested in saving time and money with our maintenance agreements.

Erin C.
1716007429
AC stopped blowing cold air, oh what fun to be an adult. From the initial call (“We’re gonna get someone there fast, can’t have us pretty girls getting too hot!”) to Octavio and David’s very thorough service, can’t recommend this company enough.
Jennifer S.
1715997072
David Mares and Fabio Gomez were great. They came out quickly to assess the problem and explained everything in detail.
Jeff M.
1715995586
Ivan and Ariel were amazing technicians and representatives of your company. They were thoughtful in how they explained our system and how they were maintaining it. They also went above and beyond in their service. Would give 6 stars if I could. We will be signing up for the annual membership service because of genuine, trustworthy and effective partners like Ivan and Ariel. Carissa who scheduled our service was awesome as well.
Sandra C.
1715982294
Kevin had a delightful personality and was very efficient during his visit. Great service, thank you!5/17/24Ruben and Jason did a great and superb job.
Jonathan W.
1715979105
Marco was very helpful! Great company. I recommend him for any work you need done on your ac!
Stefano N.
1715975759
Emmith came out to repair and service my HVAC unit. The whole process with Brody Pennell was exceptional - from my initial call to the actual service by Emmith. Incredibly professional organization and my unit is working perfectly now. I would highly recommend Emmith and Brody PennellDaniel B and Juan de Jesus came out to service my units. They did an excellent job - very professional, thorough and courteous. Would highly recommend them and Brody Pennell
Alyssa N.
1715975606
Juan Molina was so efficient and nice! Very helpful and professional!!!
Diana S.
1715973583
Daniel and Richie were great! So friendly, clean, and professional. They were very respectful of our home and the surroundings. We are happy to have our HVAC unit cared for by them.
Olivia E.
1715972266
James H and Armando N were super helpful and professional. Very efficient work and great at explaining the issues.
Barbara B.
1715970108
Tristan and Leo h were clean, quiet and respectful.
Rosa O.
1715967675
05/17 Juancho and Juan c stopped by to repair a thermostat issue. They were on time, professional and answered all my questions. Our AC is fully functional. Thank you.Daniel b and Dan R were right on time. They were professional and completed the work timely and efficiently.03/05/24 we had 2 other tech come out Daniel B and Ifthy and Alessandro . They listened to all my concerns regarding the AC system. After trouble shooting they came back and explained the system and how it works. He even explained what repairs he recommended. Great service. Thank you guys.
Patrick H.
1715966809
Anthony Manzo was here and on time and well dressed and very professional 👍🏽👍🏽
J C.
1715964276
The great service started with David for service, then to Brett who set us up with an amazing new system. Installation was rapid and efficient, everyone was very clean and polite. Thanks to Hilario V, Juan D and Michael M for your hard work and professionalism
barney A.
1715903456
Kevin and Juancho did a great job.
lina T.
1715900168
Rene is very helpful & knowledgeable!
Ryan Z.
1715896451
Shawn was very thorough and knowledgeable about heating and air. And a nice young man. Also, Mike I., Raul I., Pablo P. And Diego B. Great group of guys! Hard working and fast!
Erica
1715895415
David mares was very professional. He went above and beyond.
Ronald W.
1715893913
Juan J Carbajal solved my furnace issues lickety split. Now I can be warm at will, without stress. 5 stars!!!
Daniel V.
1715893293
Steven and Freddy were awesome! So kind and helpful with their maintenance call. Happy to be a member with them!
Mario M. R.
1715891967
Anthony Manzo was very thorough and courteous. He did a great job.
elaine M.
1715891733
Richie Salazar and Juan DeJesus were professional, answered all my questions, and were a pleasure to work with.
Patrick O.
1715888652
James is everything you want in an hvac technician. He walked me through every step, documented everything, and explained in detail how every piece of my AC system work, even getting down into the nitty gritty science at times ( and then politely dumb it for me). He did all this with an easy going personality. 6/5 stars.
Mr. H.
1715885501
Juan Carbajal and César corrales did a great job fixing my unit was here on time and very informative would recommend these guys 10005/16/2024Daniel B. and Maurice did a great job andgave us a lot of information on our units. They should be in an office.
Paizley L.
1715885286
Ariel and Philip were great - on time - very thorough and kind
Chris L.
1715884235
Daniel B and Maurice were very efficient and friendly
Joanie N.
1715884064
Ivan is very cordial and efficient. Fabio is also fantastic!
Sophie K.
1715883395
Rene did an excellent and thorough job. Jose came to fix AC and did an excellent job as well! Juan c was super friendly and speedy. Amazing job.
Hamish M.
1715883223
The True Measure of a ContractorIt’s easy to give a company high marks when everything goes smoothly. But let’s face it, sometimes things don’t go smoothly. And the true measure of a contractor is revealed in how they respond when things go wrong. Brody Pennell simply sets the standard that all others should aspire to.In a nutshell, my wife and I hired these wonderful human beings to do a major job at our townhouse: replacing the 30-year-old rooftop HVAC unit with a new, energy efficient one. Of course, before choosing them, we did our due diligence, secured four different bids and read all the reviews, etc.Brody’s was certainly not the least expensive estimate we received. But they also weren’t the most expensive. (Those guys who have the fancy retro graphics on their trucks were the most expensive… and yet their rep did not offer us the better equipment options that Brody did, he was slow to follow up, and just didn’t seem to care about winning our business.) And on the flipside, there was a contractor whose bid came in much cheaper. But he suggested that getting a permit for a major crane operation over a public sidewalk on a shared-property condominium building should be considered optional – giant red flag.In addition to having great reviews and a reasonable price, our interactions with Brody’s rep, Brian, were great. He was extremely knowledgeable, ridiculously responsive and just gave off good vibes. So we happily went with Brody Pennell and are so glad we did. They sent out their foreman, Jaime – another kind, courteous, professional man – to scout the job, got it scheduled quickly, even though it was around the Thanksgiving holiday, and showed up exactly when they said they would with every visit. The big installation itself went swimmingly. And again the Brody techs that did the bulk of the work were great representatives for the company.Then, after the work was complete, a couple of problems revealed themselves. I won’t go into extreme detail on this. But due to the custom curb mounting that the new machine required, there was an increase in vibrations into the house, which was unexpected from a new, more efficient machine. And there was a roof leak issue that occurred during the unprecedented rains that we had last winter.For both issues, Brody was on their game without us having to push them. They were simply committed to making things right for us from the beginning. The head of the company, Mike Carson, dealt with us directly, every step of the way. And the entire Brody team did everything in their power to get the issues fixed. This required several visits to the house, and sourcing subcontractors to deal with certain issues. To be clear, this wasn’t convenient for either us or them. And Brody likely ended up losing money on this job. But that never stopped them from doing what they needed to in order to make things right.That is what separates a great contractor from a serviceable one. And that is why we will be customers of theirs for life and will always recommend Brody Pennell to anyone who needs HVAC work done.5-16-24 Update: Just had another seasonal maintenance visit. This time from Kevin and Juancho who were fantastic and thorough. Keep up the great work, guys!
Sandra N.
1715882929
Juan Molina has done a very good job and been very healpful
Maggie M.
1715882843
Kevin & Juancho are awesome! Gave us great service today!!
John A.
1715881925
David Mares is great at explaining HVAC details.
jcandre24
1715880409
Rene was very kind and thorough. And showed up on time. Thank you Rene.
Jordan L.
1715825568
Very good - cleaned everything.
Michael D.
1715824781
Christian,Ale and Jose did a fantastic job installing our units and testing them to perfection! Thanks for all your help!
Rebeca M.
1715806995
Armando N and James H did a great job.
David H.
1715802434
Juan Romo was efficient knowledgeable andCurtiousPleasant to work with
Eric Z.
1715800680
Leo H and Tristen came to the house for my summer check up. They are simply the best…. Professional, knowledgeable and took the time to explain the wear and tear on my unit and what I needed and not needed for the summer and beyond. It is always great when you find people you can trust to get the job done and have your best interest in mind as they do their job. I will request to have them be my “go to” team and I suggest you do as well.
Olivette S.
1715800410
Juancho did a terrific job and very professional.
Stephen D.
1715798574
Kevin Lopez is very professional, personable and thorough. He answered all our questions with clear answers. He’s a great representative of Brody Pennell.
Marsha D.
1715798347
Kevin was very thorough and extremely pleasant. Great job!
Robin L.
1715795885
Ivan Diaz & Hilton K. Thank you !
Gail S.
1715795283
I sincerely commend both David Mares and Ashton, his supervisor, for the extreme conscientiousness and attention they gave to my aging heating and air conditioning systems. They both explained and objectively proved the nature of my system's aging out failures, and I find them very trustworthy. I know they are trying to help me secure the best solution on my budget as a retired person. I appreciate their respective services, which occurred on May 12, 2024.
Edward W.
1715793363
Richie Salazar did an outstanding job with our annual inspection. Very courteous and very professional.
N H
1715728032
Update 5/14/24 Desi and edward came to do our annual service and were extremely professional and friendly. They explained their work and took videos to explain to us, what was going on w the hvac unit on the roof.Rene my service tech was great. On time, courteous and helpful. He gave me some helpful tips for my thermostat and vent maintenance. Thank you.
Andre S.
1715726970
Kevin and Maurice were great tecks, and gave friendly service
Audrey G.
1715726775
Juan Romo was so polite and thorough. Showed me pictures of all the components and the issues. Broke down all of my options and explained everything. He was extremely careful in my home and left no dirty trace of work being done. !!!!! The doormat, booties and gloves they use is great too !!!
Jacob S.
1715725814
Great work / customer service! Special shout out to Juan Molina and team!
Ashley B.
1715724414
Juan Molina and Richard were so helpful and professional and very clean. Thank you for your help guys!
Pamela J.
1715720668
Anthony Manzo,Brett Turner, Mike and Raul I, Ben T and Rafael A gave me great service and excellent recommendations. They made sure I understood everything. Thanks!Cesar C and Hilton K did a great repairing my problem. They were on time , efficient, courteous and neat. Thank you!
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Erin C.
1716007429
AC stopped blowing cold air, oh what fun to be an adult. From the initial call (“We’re gonna get someone there fast, can’t have us pretty girls getting too hot!”) to Octavio and David’s very thorough service, can’t recommend this company enough.
Jennifer S.
1715997072
David Mares and Fabio Gomez were great. They came out quickly to assess the problem and explained everything in detail.
Jeff M.
1715995586
Ivan and Ariel were amazing technicians and representatives of your company. They were thoughtful in how they explained our system and how they were maintaining it. They also went above and beyond in their service. Would give 6 stars if I could. We will be signing up for the annual membership service because of genuine, trustworthy and effective partners like Ivan and Ariel. Carissa who scheduled our service was awesome as well.
Sandra C.
1715982294
Kevin had a delightful personality and was very efficient during his visit. Great service, thank you!5/17/24Ruben and Jason did a great and superb job.
Jonathan W.
1715979105
Marco was very helpful! Great company. I recommend him for any work you need done on your ac!
Stefano N.
1715975759
Emmith came out to repair and service my HVAC unit. The whole process with Brody Pennell was exceptional - from my initial call to the actual service by Emmith. Incredibly professional organization and my unit is working perfectly now. I would highly recommend Emmith and Brody PennellDaniel B and Juan de Jesus came out to service my units. They did an excellent job - very professional, thorough and courteous. Would highly recommend them and Brody Pennell
Alyssa N.
1715975606
Juan Molina was so efficient and nice! Very helpful and professional!!!
Diana S.
1715973583
Daniel and Richie were great! So friendly, clean, and professional. They were very respectful of our home and the surroundings. We are happy to have our HVAC unit cared for by them.
Olivia E.
1715972266
James H and Armando N were super helpful and professional. Very efficient work and great at explaining the issues.
Barbara B.
1715970108
Tristan and Leo h were clean, quiet and respectful.
Rosa O.
1715967675
05/17 Juancho and Juan c stopped by to repair a thermostat issue. They were on time, professional and answered all my questions. Our AC is fully functional. Thank you.Daniel b and Dan R were right on time. They were professional and completed the work timely and efficiently.03/05/24 we had 2 other tech come out Daniel B and Ifthy and Alessandro . They listened to all my concerns regarding the AC system. After trouble shooting they came back and explained the system and how it works. He even explained what repairs he recommended. Great service. Thank you guys.
Patrick H.
1715966809
Anthony Manzo was here and on time and well dressed and very professional 👍🏽👍🏽
J C.
1715964276
The great service started with David for service, then to Brett who set us up with an amazing new system. Installation was rapid and efficient, everyone was very clean and polite. Thanks to Hilario V, Juan D and Michael M for your hard work and professionalism
barney A.
1715903456
Kevin and Juancho did a great job.
lina T.
1715900168
Rene is very helpful & knowledgeable!
Ryan Z.
1715896451
Shawn was very thorough and knowledgeable about heating and air. And a nice young man. Also, Mike I., Raul I., Pablo P. And Diego B. Great group of guys! Hard working and fast!
Erica
1715895415
David mares was very professional. He went above and beyond.
Ronald W.
1715893913
Juan J Carbajal solved my furnace issues lickety split. Now I can be warm at will, without stress. 5 stars!!!
Daniel V.
1715893293
Steven and Freddy were awesome! So kind and helpful with their maintenance call. Happy to be a member with them!
Mario M. R.
1715891967
Anthony Manzo was very thorough and courteous. He did a great job.
elaine M.
1715891733
Richie Salazar and Juan DeJesus were professional, answered all my questions, and were a pleasure to work with.
Patrick O.
1715888652
James is everything you want in an hvac technician. He walked me through every step, documented everything, and explained in detail how every piece of my AC system work, even getting down into the nitty gritty science at times ( and then politely dumb it for me). He did all this with an easy going personality. 6/5 stars.
Mr. H.
1715885501
Juan Carbajal and César corrales did a great job fixing my unit was here on time and very informative would recommend these guys 10005/16/2024Daniel B. and Maurice did a great job andgave us a lot of information on our units. They should be in an office.
Paizley L.
1715885286
Ariel and Philip were great - on time - very thorough and kind
Chris L.
1715884235
Daniel B and Maurice were very efficient and friendly
Joanie N.
1715884064
Ivan is very cordial and efficient. Fabio is also fantastic!
Sophie K.
1715883395
Rene did an excellent and thorough job. Jose came to fix AC and did an excellent job as well! Juan c was super friendly and speedy. Amazing job.
Hamish M.
1715883223
The True Measure of a ContractorIt’s easy to give a company high marks when everything goes smoothly. But let’s face it, sometimes things don’t go smoothly. And the true measure of a contractor is revealed in how they respond when things go wrong. Brody Pennell simply sets the standard that all others should aspire to.In a nutshell, my wife and I hired these wonderful human beings to do a major job at our townhouse: replacing the 30-year-old rooftop HVAC unit with a new, energy efficient one. Of course, before choosing them, we did our due diligence, secured four different bids and read all the reviews, etc.Brody’s was certainly not the least expensive estimate we received. But they also weren’t the most expensive. (Those guys who have the fancy retro graphics on their trucks were the most expensive… and yet their rep did not offer us the better equipment options that Brody did, he was slow to follow up, and just didn’t seem to care about winning our business.) And on the flipside, there was a contractor whose bid came in much cheaper. But he suggested that getting a permit for a major crane operation over a public sidewalk on a shared-property condominium building should be considered optional – giant red flag.In addition to having great reviews and a reasonable price, our interactions with Brody’s rep, Brian, were great. He was extremely knowledgeable, ridiculously responsive and just gave off good vibes. So we happily went with Brody Pennell and are so glad we did. They sent out their foreman, Jaime – another kind, courteous, professional man – to scout the job, got it scheduled quickly, even though it was around the Thanksgiving holiday, and showed up exactly when they said they would with every visit. The big installation itself went swimmingly. And again the Brody techs that did the bulk of the work were great representatives for the company.Then, after the work was complete, a couple of problems revealed themselves. I won’t go into extreme detail on this. But due to the custom curb mounting that the new machine required, there was an increase in vibrations into the house, which was unexpected from a new, more efficient machine. And there was a roof leak issue that occurred during the unprecedented rains that we had last winter.For both issues, Brody was on their game without us having to push them. They were simply committed to making things right for us from the beginning. The head of the company, Mike Carson, dealt with us directly, every step of the way. And the entire Brody team did everything in their power to get the issues fixed. This required several visits to the house, and sourcing subcontractors to deal with certain issues. To be clear, this wasn’t convenient for either us or them. And Brody likely ended up losing money on this job. But that never stopped them from doing what they needed to in order to make things right.That is what separates a great contractor from a serviceable one. And that is why we will be customers of theirs for life and will always recommend Brody Pennell to anyone who needs HVAC work done.5-16-24 Update: Just had another seasonal maintenance visit. This time from Kevin and Juancho who were fantastic and thorough. Keep up the great work, guys!
Sandra N.
1715882929
Juan Molina has done a very good job and been very healpful
Maggie M.
1715882843
Kevin & Juancho are awesome! Gave us great service today!!
John A.
1715881925
David Mares is great at explaining HVAC details.
jcandre24
1715880409
Rene was very kind and thorough. And showed up on time. Thank you Rene.
Jordan L.
1715825568
Very good - cleaned everything.
Michael D.
1715824781
Christian,Ale and Jose did a fantastic job installing our units and testing them to perfection! Thanks for all your help!
Rebeca M.
1715806995
Armando N and James H did a great job.
David H.
1715802434
Juan Romo was efficient knowledgeable andCurtiousPleasant to work with
Eric Z.
1715800680
Leo H and Tristen came to the house for my summer check up. They are simply the best…. Professional, knowledgeable and took the time to explain the wear and tear on my unit and what I needed and not needed for the summer and beyond. It is always great when you find people you can trust to get the job done and have your best interest in mind as they do their job. I will request to have them be my “go to” team and I suggest you do as well.
Olivette S.
1715800410
Juancho did a terrific job and very professional.
Stephen D.
1715798574
Kevin Lopez is very professional, personable and thorough. He answered all our questions with clear answers. He’s a great representative of Brody Pennell.
Marsha D.
1715798347
Kevin was very thorough and extremely pleasant. Great job!
Robin L.
1715795885
Ivan Diaz & Hilton K. Thank you !
Gail S.
1715795283
I sincerely commend both David Mares and Ashton, his supervisor, for the extreme conscientiousness and attention they gave to my aging heating and air conditioning systems. They both explained and objectively proved the nature of my system's aging out failures, and I find them very trustworthy. I know they are trying to help me secure the best solution on my budget as a retired person. I appreciate their respective services, which occurred on May 12, 2024.
Edward W.
1715793363
Richie Salazar did an outstanding job with our annual inspection. Very courteous and very professional.
N H
1715728032
Update 5/14/24 Desi and edward came to do our annual service and were extremely professional and friendly. They explained their work and took videos to explain to us, what was going on w the hvac unit on the roof.Rene my service tech was great. On time, courteous and helpful. He gave me some helpful tips for my thermostat and vent maintenance. Thank you.
Andre S.
1715726970
Kevin and Maurice were great tecks, and gave friendly service
Audrey G.
1715726775
Juan Romo was so polite and thorough. Showed me pictures of all the components and the issues. Broke down all of my options and explained everything. He was extremely careful in my home and left no dirty trace of work being done. !!!!! The doormat, booties and gloves they use is great too !!!
Jacob S.
1715725814
Great work / customer service! Special shout out to Juan Molina and team!
Ashley B.
1715724414
Juan Molina and Richard were so helpful and professional and very clean. Thank you for your help guys!
Pamela J.
1715720668
Anthony Manzo,Brett Turner, Mike and Raul I, Ben T and Rafael A gave me great service and excellent recommendations. They made sure I understood everything. Thanks!Cesar C and Hilton K did a great repairing my problem. They were on time , efficient, courteous and neat. Thank you!
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