I have used Brody – Pennell twice. The first time was for a rental property and the second time was for my own home. In the rental property we replaced two units on two levels of a large townhouse. That was almost two years ago. The process was seamless and Ken the Comfort Consultant is very nice to work with. The air conditioners are working beautifully and Brody- Pennell gave us the best bid of the three companies I called for an estimate. So when my husband and I decided it was time to put air-conditioning in our home after living without it for 25 years, I called Ken and I did not bother to call anyone else for an estimate. This company had already earned my trust. It turned out that our furnace and ducts also needed replacement. Ken provided a fair estimate. We did have to wait a bit of time for the appointment with Ken, as well as for the installation appointment. This is because the company is in high demand and they will only send out their highly trained best people. They are worth the wait. The installation people were even compassionate with me as I happened to be going through a very difficult time with my ill dog at the time they were here. I highly recommend this company.