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What to Expect: Your New AC Install

April 14, 2021

Here at Brody Pennell, we do air conditioner installations and AC replacements pretty much every day. But we know that this process is new to you. In fact, most homeowners will replace an air conditioner just a few times in their lives! With that in mind, we’ve created this blog to help set expectations for your new AC install. You’ll learn how to prepare, what to expect day-of, and how to keep your AC running in top-notch condition after we leave. 

How To Prepare Your Home For AC Installation

We encourage all homeowners to prepare ahead of time for their new air conditioner installation. With your help, we can ensure our visit goes fast and smoothly.

  • Clear Access to Outdoor Unit – We’ll need a clear and direct path to the location of your existing condenser unit and/or where the new unit will be installed. You can help us by unlocking gates, clearing away overgrown bushes, and moving any yard furniture or other items that would be in the pathway of our install team.
  • Check the Indoor Pathway – Do a quick visual scan of the pathway from where we’ll park our truck all the way to where we’ll install your new indoor unit. It will be an immense help if you can move any small furniture pieces or indoor plants ahead of time. If there are any items hanging on the wall that are especially fragile or require special care, relocate them for the time being. 
  • Clear Clutter – Over the years we have noticed many of our customers love to store things near their air conditioners! You can save our team a lot of time by relocating your holiday decorations, vacuum cleaner, or any other clutter you have stored next to or nearby the equipment. We’ll need at least 6 feet of clearance on all sides of the equipment. This is the perfect excuse for some spring cleaning! 
  • Arrange to Be Available on Install Day – We need an adult over 18 years of age onsite at your home to supervise the install. 
  • Make a Plan for Your Pets – We’ll be making some loud noises, entering and exiting doors, and loading in some heavy equipment. For the safety of your animals, please secure them to a closed-off space in your home. Remember – we’ll be working outside, too, so your yard may not be the best option. You might treat your pets to a day at a local pet daycare!
  • Arrange for Childcare – For your family’s safety, children should remain far away from our working areas. If possible, plan for children to be out of the home for the duration of the install. 

What To Expect the Day of Your New AC Installation

The day is here! Cool comfort is heading your way. Most air conditioner installations will take about 8 hours to complete. The length of the job varies depending on type of job (install in a new construction home or replacement of existing AC). 

You will receive a text message and email reminder the evening before your appointment. The message will provide you with your arrival window. On the day of your air conditioner install, you’ll receive an email and a text when our technician is on the way. The message includes a GPS tracking link so that you know the exact location and estimated time of arrival. Now’s the time to secure your pets and make sure any other family members are safely away from the working area. 

Our team will arrive on-time with your brand new air conditioner and everything required for installation. The lead installer will introduce themselves and inspect the paths leading to the equipment installation area. The team will lay drop cloths and floor coverings to protect your home. Every Brody Pennell technician will be wearing shoe covers inside your home to prevent tracking in any dirt or dust from outside. Then we’ll get straight to work! 

Relax! A new, energy-efficient air conditioning system is just a few hours away.

As we wrap up for the day, our team will be sure to show you how to operate your thermostat with your new system. We’ll pick up all of our drop cloths and floor covers, and clean up any dust or debris produced from our installation work.

How To Take Care of Your New AC System

Congratulations! You have a brand new home appliance. Just like any other machine, the wear and tear begins from Day 1. The best way to take care of your new air conditioner is to schedule annual AC maintenance. Regular tune ups are required by air conditioner manufacturers to keep your warranty intact.  We strongly recommend all homeowners join our Brody Comfort Club – which includes automatic scheduling of your 26-point air conditioning precision tuneup. Ask your installer for details on how to sign up! 


From all of us here at Brody Pennell, welcome to the family! We look forward to serving you for many years to come. We’re Here For You: Yesterday, Today, and Tomorrow.


About The Author

Brody Pennell

Since 1945, Brody Pennell Heating & Air Conditioning is the committed to helping homeowners in the greater Los Angeles area experience total home comfort. In 2021, the readers of the Los Angeles Times voted Brody Pennell the Best HVAC Company in the area.

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Google logo with 4.9 star rating
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Louise G
1713312082
Superb service and very efficientAlex was an excellent technician…he was very knowledgeable and friendly and very helpfulUpdate 4/16: Kevin and Angel were wonderful, very helpful and knowledgeable. Will definitely ask for them again.
Estela N.
1713307133
Jose Rivera was helpful and fixed the issue with my new key pad and pump quickly and efficiently. He also made sure the remote access was working.
Maura L.
1713305706
Very knowledgeable and helpful!
Valencia M.
1713305546
Juan Molina was very thorough in his assessment of our heaters conditions. Was prompt and courteous.
Adam C.
1713305048
Great service from Michael I., Raul I., Jonathan A., Edwin C., Ramiro S. and Jesus F. -- excellent work done efficiently!
Israel
1713304719
RENÉ IS GREAT .
Cary T.
1713297820
Leo H and Tristen C were great!! Explained everything. Most important they did a terrific job!
Nancy H.
1713291151
Excellent work from both Stevens and David E. They did very thorough maintenance cleanup and before and after photos made it clear how necessary it is to do the twice yearly maintenance - will clearly keep system running at peak performance. Would recommend these two highly.
Bill B.
1713232027
Our technician Leonel was thorough in both accomplishing his goal of performing the seasonal tune-up on our system and updating my wife and me as to the overall health of our system. I found him to be competent, polite and trustworthy.
Egisia M El Basha H.
1713225482
Jose R.Pascul HGets on CRafa BPablo P. All excellent
Lauren K.
1713222854
Daniel B. went above and beyond fixing my air conditioning equipment today. He explained everything to me and made sure I knew exactly what he was doing throughout the process. My issue was tricky and he was able to figure it out and fix everything. Daniel is also incredibly kind and personable and made the process easy for me. I am completely satisfied with the service and will be contacting Daniel again for all my HVAC needs!
Mary H L.
1713221057
Ariel A. performed outstanding services! It was his first visit and he asked for an orientation which I thought was a very good approach. He wanted to make sure that he covered all the areas. We have been a customer of Brody Pennell for more than 30 years, and I can honestly say this young man is in the top 10% of the employees who have had the opportunity to service our home.
Margaret G.
1713219070
These guys are total pros. They know what they are doing and they explain everything clearly and the pricing is very transparent. Ivan and Jose C. are very friendly and efficient. I have just had a second very great experience with Armando. He came to maintain the heating system and was very thorough and efficient.4/15/2024: Ruben and Phil just came by to do maintenance on my ac system. They were so friendly and explained everything really well. They inspired total confidence. Another great Brody Pennell experience.
Rinzai-ji Zen C.
1713212152
We appreciate your recommendation of Ken. He demonstrated diligence and honesty throughout his time with us. I eagerly anticipate receiving the quote and reviewing its details. We look forward to the possibility of collaborating with Ken in the near future.
Andrea S.
1713210077
Jason, Hilton, And Leo were great. Polite and neat. All is well.
Michael C.
1713206188
Very professional and knowledgeable. We think the problem was solved due to high heat. Thank you
justin H.
1713205580
Armando and Benny were great. Highly recommend!
Mycroft
1713132842
Our old furnace was about at the end of its life. After discussion with our favorite technician Marco Ayala we decided to have a heat pump installed. A crew arrived this morning headed by Edwin Cabra. He was assisted by Diego B, S. Ramiro, Edgar H, Jonathan A. This team was well trained, worked well together and was finished this afternoon! Great job by all. That's why we have been customers for more than 15 years!!Update: there was a small issue with one of the wires. Ruben Medina found the issue and corrected it. Again Brody Pennell to the rescue! Thank you again!!Further update. Giovanny Quinterro found that the outlet being used had no power. He changed the outlet and we're back to having heat. Yay! Thank you once again!!
Daniel D.
1713054294
Diego B., Sergio S., Alberto H,. And Alex S. installed a brand new system in one of my units and replaced the piping. They took a job that's usually 2 days and did it in 6 hours. They were unobtrusive to the tenants, thorough, and genuinely nice guys. Works perfectly. Extra kudos to the guys for being cool with a couple of very friendly dogs that like to jump and lick. 10/10 would recommend.
Therese B.
1712963432
I just had David Mares here to service the A/C system that they installed 2 years ago. David was great at explaining all the pertinent information about the function and cleaning of my A/C / heating system. He took pictures to show me whatever potential issues there may be down the road. I would highly recommend Brody Pennell for the A/C / heating system and specifically David Mares as a technician.
Dominique Z.
1712961408
Juan Molina was wonderful and so helpful
Baden S.
1712961375
Ruben and Leo M were so great. So professional. So friendly. Great to work with
Jeff T.
1712961025
We just bought a complete HVAC system from Marcus at Brody Pennell and I've never felt better about a manager or a company, and I'm an exacting retired general contractor. Clear choices with zero pressure or upsellng, and character as solid as their well respected company, with the resources to back it up. Marcus was impressive with his expertise, and genuine honesty well beyond that of a company representative, as the kind of person you'd look for in a friend, who seems every bit as stable as this well established company. A real pleasure!
Nancy T.
1712960484
Kevin and David provided amazing customer service for our home in Beverly Hills. They were detailed, thorough, and did not try to rush through our appointment. I received text messages from David throughout their 3 hour visit with photos of the condition of our HVAC, areas of concern, and proof of filter changes! You really can't ask for more. These guys are the best and I would highly recommend them to anyone who needs HVAC maintenance/cleaning.
Nili H.
1712957739
Juan Romo was my technician. He was on time, thoughtful, clean and thorough. He was also very knowledgeable and answered my questions in detail. He took his time and didn’t rush. I’m always delighted with Brody Pennel’s service and recommend them highly. Today I had another service called by Ivan and Hilton And they were wonderful. Gave me a beautiful service and cleaned up as they went and tried to sell me a new filter which I’m for air purification
Joel S.
1712954903
Excellent service from Daniel and Maurice.
Kimberly A.
1712954768
Anthony Manzo was a very thorough and efficient technician. He was very helpful and I would highly recommend him .
Eric B.
1712952256
Once again, excellent service from Brody Pennell. David M. was great—helpful, friendly, and informative.
reyna C.
1712945385
Iván & Hilton were great !
Mike
1712944410
I signed up for a Brody Pennell service plan after they fixed my AC issue last year. I was very impressed with the easy scheduling and responsiveness from the team. Leo H. And Freddy came out today to do my annual AC maintenance, and they did another great job. I highly recommend working with this company!
Donna G.
1712884929
Very courteous, very professional and very thorough and clear in explaining all details.
william C.
1712878629
David Mares and Fabio Gomez were outstanding. Very detail oriented.
Angela B.
1712878029
Ariel A did my semiannual maintenance today. I was very pleased with how thorough he was throughout the process. He addressed Al, of my concerns.
samantha V.
1712873936
Last week we had Brody Pennell come and replace our heating system, I am glad that they sent an amazing crew. Rafael B, Rosendo V, Alessandro A, Nicolas and Jose Manuel. Very happy with the Company and their workers.
john D.
1712868398
My furnace would not start this am. I called for service at 9 am and Jose Rivera and Paul Pacheco arrived a few hours later. They diagnosed the problem as a flaky thermostat unit and replaced it. All if well now. Definitely 5 stars.
m T.
1712866112
Anthony Manzo any David Mares were great - a pleasure to work with. Knowledgeable professionals and nice guys. They did great work and we will request them for our next service.
chris O.
1712861955
Great people and service. Juan D was nice knowledgeable and got the job done. I’d recommend Brody to any and all family and friends.
Cameron P.
1712861849
Daniel B and David E came by to service my dual zone mini split. Simple job handled professionally and very courteously. Was glad to have their help and would hire them again.
Michael A.
1712861345
James H. and Pablo L. were professional, thorough and extremely nice. They represented your company very well.
Lloyd T.
1712860413
Fabio and David Mares rescued us when our furnace gave out. David gave us a clear, understandable explanation of the problems and how we could fix them. Mike, Raul, Pascual, and Frank installed our new energy efficient HVAC system. Paul and Jose added the finishing touches. We are grateful to the entire Brody Pennell team.
Richie B.
1712858599
Ruben and Leo M. were very professional, respectful and swift with their services as well as very detailed when summarizing the results of the job.
Zexuan Z.
1712858319
Daniel provided a good service of AC investigation. He's a friendly guy
Victoria O.
1712855311
Daniel B is excellent! Extremely helpful and solved all our problems!! Fabio Gonez and Juan Milina are terrific too!
brian H.
1712855276
Ivan and Ruben arrived promptly and were very thorough and professional.
Adriana S.
1712842013
David M was great!
Rocco F.
1712792797
Juan Molina was excellent! He explained everything in detail and made it easy for us to make a decision. Very trustworthy and knowledgeable, I would definitely recommend Juan to represent your company. The service technicians, Juan Munoz and Ramiros, were also top notch! They were on time, professional, and very friendly. They installed the heater and ducts in two days and everything was perfect. They even checked my plumbing while under the house and told me there no leaks. Great teamwork by your company, a well deserved five star review!Update: just had my six month service done by David E. and Kevin L., what a great team! Once again, everything was explained in detail with pictures and they serviced our AC and heater. Another five star review!
Jiravat “JW” W.
1712790853
Friendly and very considerate
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Service Request

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Louise G
1713312082
Superb service and very efficientAlex was an excellent technician…he was very knowledgeable and friendly and very helpfulUpdate 4/16: Kevin and Angel were wonderful, very helpful and knowledgeable. Will definitely ask for them again.
Estela N.
1713307133
Jose Rivera was helpful and fixed the issue with my new key pad and pump quickly and efficiently. He also made sure the remote access was working.
Maura L.
1713305706
Very knowledgeable and helpful!
Valencia M.
1713305546
Juan Molina was very thorough in his assessment of our heaters conditions. Was prompt and courteous.
Adam C.
1713305048
Great service from Michael I., Raul I., Jonathan A., Edwin C., Ramiro S. and Jesus F. -- excellent work done efficiently!
Israel
1713304719
RENÉ IS GREAT .
Cary T.
1713297820
Leo H and Tristen C were great!! Explained everything. Most important they did a terrific job!
Nancy H.
1713291151
Excellent work from both Stevens and David E. They did very thorough maintenance cleanup and before and after photos made it clear how necessary it is to do the twice yearly maintenance - will clearly keep system running at peak performance. Would recommend these two highly.
Bill B.
1713232027
Our technician Leonel was thorough in both accomplishing his goal of performing the seasonal tune-up on our system and updating my wife and me as to the overall health of our system. I found him to be competent, polite and trustworthy.
Egisia M El Basha H.
1713225482
Jose R.Pascul HGets on CRafa BPablo P. All excellent
Lauren K.
1713222854
Daniel B. went above and beyond fixing my air conditioning equipment today. He explained everything to me and made sure I knew exactly what he was doing throughout the process. My issue was tricky and he was able to figure it out and fix everything. Daniel is also incredibly kind and personable and made the process easy for me. I am completely satisfied with the service and will be contacting Daniel again for all my HVAC needs!
Mary H L.
1713221057
Ariel A. performed outstanding services! It was his first visit and he asked for an orientation which I thought was a very good approach. He wanted to make sure that he covered all the areas. We have been a customer of Brody Pennell for more than 30 years, and I can honestly say this young man is in the top 10% of the employees who have had the opportunity to service our home.
Margaret G.
1713219070
These guys are total pros. They know what they are doing and they explain everything clearly and the pricing is very transparent. Ivan and Jose C. are very friendly and efficient. I have just had a second very great experience with Armando. He came to maintain the heating system and was very thorough and efficient.4/15/2024: Ruben and Phil just came by to do maintenance on my ac system. They were so friendly and explained everything really well. They inspired total confidence. Another great Brody Pennell experience.
Rinzai-ji Zen C.
1713212152
We appreciate your recommendation of Ken. He demonstrated diligence and honesty throughout his time with us. I eagerly anticipate receiving the quote and reviewing its details. We look forward to the possibility of collaborating with Ken in the near future.
Andrea S.
1713210077
Jason, Hilton, And Leo were great. Polite and neat. All is well.
Michael C.
1713206188
Very professional and knowledgeable. We think the problem was solved due to high heat. Thank you
justin H.
1713205580
Armando and Benny were great. Highly recommend!
Mycroft
1713132842
Our old furnace was about at the end of its life. After discussion with our favorite technician Marco Ayala we decided to have a heat pump installed. A crew arrived this morning headed by Edwin Cabra. He was assisted by Diego B, S. Ramiro, Edgar H, Jonathan A. This team was well trained, worked well together and was finished this afternoon! Great job by all. That's why we have been customers for more than 15 years!!Update: there was a small issue with one of the wires. Ruben Medina found the issue and corrected it. Again Brody Pennell to the rescue! Thank you again!!Further update. Giovanny Quinterro found that the outlet being used had no power. He changed the outlet and we're back to having heat. Yay! Thank you once again!!
Daniel D.
1713054294
Diego B., Sergio S., Alberto H,. And Alex S. installed a brand new system in one of my units and replaced the piping. They took a job that's usually 2 days and did it in 6 hours. They were unobtrusive to the tenants, thorough, and genuinely nice guys. Works perfectly. Extra kudos to the guys for being cool with a couple of very friendly dogs that like to jump and lick. 10/10 would recommend.
Therese B.
1712963432
I just had David Mares here to service the A/C system that they installed 2 years ago. David was great at explaining all the pertinent information about the function and cleaning of my A/C / heating system. He took pictures to show me whatever potential issues there may be down the road. I would highly recommend Brody Pennell for the A/C / heating system and specifically David Mares as a technician.
Dominique Z.
1712961408
Juan Molina was wonderful and so helpful
Baden S.
1712961375
Ruben and Leo M were so great. So professional. So friendly. Great to work with
Jeff T.
1712961025
We just bought a complete HVAC system from Marcus at Brody Pennell and I've never felt better about a manager or a company, and I'm an exacting retired general contractor. Clear choices with zero pressure or upsellng, and character as solid as their well respected company, with the resources to back it up. Marcus was impressive with his expertise, and genuine honesty well beyond that of a company representative, as the kind of person you'd look for in a friend, who seems every bit as stable as this well established company. A real pleasure!
Nancy T.
1712960484
Kevin and David provided amazing customer service for our home in Beverly Hills. They were detailed, thorough, and did not try to rush through our appointment. I received text messages from David throughout their 3 hour visit with photos of the condition of our HVAC, areas of concern, and proof of filter changes! You really can't ask for more. These guys are the best and I would highly recommend them to anyone who needs HVAC maintenance/cleaning.
Nili H.
1712957739
Juan Romo was my technician. He was on time, thoughtful, clean and thorough. He was also very knowledgeable and answered my questions in detail. He took his time and didn’t rush. I’m always delighted with Brody Pennel’s service and recommend them highly. Today I had another service called by Ivan and Hilton And they were wonderful. Gave me a beautiful service and cleaned up as they went and tried to sell me a new filter which I’m for air purification
Joel S.
1712954903
Excellent service from Daniel and Maurice.
Kimberly A.
1712954768
Anthony Manzo was a very thorough and efficient technician. He was very helpful and I would highly recommend him .
Eric B.
1712952256
Once again, excellent service from Brody Pennell. David M. was great—helpful, friendly, and informative.
reyna C.
1712945385
Iván & Hilton were great !
Mike
1712944410
I signed up for a Brody Pennell service plan after they fixed my AC issue last year. I was very impressed with the easy scheduling and responsiveness from the team. Leo H. And Freddy came out today to do my annual AC maintenance, and they did another great job. I highly recommend working with this company!
Donna G.
1712884929
Very courteous, very professional and very thorough and clear in explaining all details.
william C.
1712878629
David Mares and Fabio Gomez were outstanding. Very detail oriented.
Angela B.
1712878029
Ariel A did my semiannual maintenance today. I was very pleased with how thorough he was throughout the process. He addressed Al, of my concerns.
samantha V.
1712873936
Last week we had Brody Pennell come and replace our heating system, I am glad that they sent an amazing crew. Rafael B, Rosendo V, Alessandro A, Nicolas and Jose Manuel. Very happy with the Company and their workers.
john D.
1712868398
My furnace would not start this am. I called for service at 9 am and Jose Rivera and Paul Pacheco arrived a few hours later. They diagnosed the problem as a flaky thermostat unit and replaced it. All if well now. Definitely 5 stars.
m T.
1712866112
Anthony Manzo any David Mares were great - a pleasure to work with. Knowledgeable professionals and nice guys. They did great work and we will request them for our next service.
chris O.
1712861955
Great people and service. Juan D was nice knowledgeable and got the job done. I’d recommend Brody to any and all family and friends.
Cameron P.
1712861849
Daniel B and David E came by to service my dual zone mini split. Simple job handled professionally and very courteously. Was glad to have their help and would hire them again.
Michael A.
1712861345
James H. and Pablo L. were professional, thorough and extremely nice. They represented your company very well.
Lloyd T.
1712860413
Fabio and David Mares rescued us when our furnace gave out. David gave us a clear, understandable explanation of the problems and how we could fix them. Mike, Raul, Pascual, and Frank installed our new energy efficient HVAC system. Paul and Jose added the finishing touches. We are grateful to the entire Brody Pennell team.
Richie B.
1712858599
Ruben and Leo M. were very professional, respectful and swift with their services as well as very detailed when summarizing the results of the job.
Zexuan Z.
1712858319
Daniel provided a good service of AC investigation. He's a friendly guy
Victoria O.
1712855311
Daniel B is excellent! Extremely helpful and solved all our problems!! Fabio Gonez and Juan Milina are terrific too!
brian H.
1712855276
Ivan and Ruben arrived promptly and were very thorough and professional.
Adriana S.
1712842013
David M was great!
Rocco F.
1712792797
Juan Molina was excellent! He explained everything in detail and made it easy for us to make a decision. Very trustworthy and knowledgeable, I would definitely recommend Juan to represent your company. The service technicians, Juan Munoz and Ramiros, were also top notch! They were on time, professional, and very friendly. They installed the heater and ducts in two days and everything was perfect. They even checked my plumbing while under the house and told me there no leaks. Great teamwork by your company, a well deserved five star review!Update: just had my six month service done by David E. and Kevin L., what a great team! Once again, everything was explained in detail with pictures and they serviced our AC and heater. Another five star review!
Jiravat “JW” W.
1712790853
Friendly and very considerate
×
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