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What to Expect: Your New AC Install

April 14, 2021

Here at Brody Pennell, we do air conditioner installations and AC replacements pretty much every day. But we know that this process is new to you. In fact, most homeowners will replace an air conditioner just a few times in their lives! With that in mind, we’ve created this blog to help set expectations for your new AC install. You’ll learn how to prepare, what to expect day-of, and how to keep your AC running in top-notch condition after we leave. 

How To Prepare Your Home For AC Installation

We encourage all homeowners to prepare ahead of time for their new air conditioner installation. With your help, we can ensure our visit goes fast and smoothly.

  • Clear Access to Outdoor Unit – We’ll need a clear and direct path to the location of your existing condenser unit and/or where the new unit will be installed. You can help us by unlocking gates, clearing away overgrown bushes, and moving any yard furniture or other items that would be in the pathway of our install team.
  • Check the Indoor Pathway – Do a quick visual scan of the pathway from where we’ll park our truck all the way to where we’ll install your new indoor unit. It will be an immense help if you can move any small furniture pieces or indoor plants ahead of time. If there are any items hanging on the wall that are especially fragile or require special care, relocate them for the time being. 
  • Clear Clutter – Over the years we have noticed many of our customers love to store things near their air conditioners! You can save our team a lot of time by relocating your holiday decorations, vacuum cleaner, or any other clutter you have stored next to or nearby the equipment. We’ll need at least 6 feet of clearance on all sides of the equipment. This is the perfect excuse for some spring cleaning! 
  • Arrange to Be Available on Install Day – We need an adult over 18 years of age onsite at your home to supervise the install. 
  • Make a Plan for Your Pets – We’ll be making some loud noises, entering and exiting doors, and loading in some heavy equipment. For the safety of your animals, please secure them to a closed-off space in your home. Remember – we’ll be working outside, too, so your yard may not be the best option. You might treat your pets to a day at a local pet daycare!
  • Arrange for Childcare – For your family’s safety, children should remain far away from our working areas. If possible, plan for children to be out of the home for the duration of the install. 

What To Expect the Day of Your New AC Installation

The day is here! Cool comfort is heading your way. Most air conditioner installations will take about 8 hours to complete. The length of the job varies depending on type of job (install in a new construction home or replacement of existing AC). 

You will receive a text message and email reminder the evening before your appointment. The message will provide you with your arrival window. On the day of your air conditioner install, you’ll receive an email and a text when our technician is on the way. The message includes a GPS tracking link so that you know the exact location and estimated time of arrival. Now’s the time to secure your pets and make sure any other family members are safely away from the working area. 

Our team will arrive on-time with your brand new air conditioner and everything required for installation. The lead installer will introduce themselves and inspect the paths leading to the equipment installation area. The team will lay drop cloths and floor coverings to protect your home. Every Brody Pennell technician will be wearing shoe covers inside your home to prevent tracking in any dirt or dust from outside. Then we’ll get straight to work! 

Relax! A new, energy-efficient air conditioning system is just a few hours away.

As we wrap up for the day, our team will be sure to show you how to operate your thermostat with your new system. We’ll pick up all of our drop cloths and floor covers, and clean up any dust or debris produced from our installation work.

How To Take Care of Your New AC System

Congratulations! You have a brand new home appliance. Just like any other machine, the wear and tear begins from Day 1. The best way to take care of your new air conditioner is to schedule annual AC maintenance. Regular tune ups are required by air conditioner manufacturers to keep your warranty intact.  We strongly recommend all homeowners join our Brody Comfort Club – which includes automatic scheduling of your 26-point air conditioning precision tuneup. Ask your installer for details on how to sign up! 

From all of us here at Brody Pennell, welcome to the family! We look forward to serving you for many years to come. We’re Here For You: Yesterday, Today, and Tomorrow.

About The Author

Brody Pennell

Since 1945, Brody Pennell Heating & Air Conditioning is the committed to helping homeowners in the greater Los Angeles area experience total home comfort. In 2021, the readers of the Los Angeles Times voted Brody Pennell the Best HVAC Company in the area.

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Danny M.
The company was able to book an appointment quickly (same day) to fix our AC. Richie arrived on time and was professional and thorough. He was able to repair the issue and provide recommendations on other options. Appreciate the quick turnaround and quality service.
Carly S.
I had a wonderful experience! Ruben could not have been more helpful, professional, kind, experienced and communicative. My system is very old and he was extremely knowledgeable about the older system. He did a thorough check and answered all of my questions. Wonderful customer care as well. I can't recommend Ruben & Brody Pennell more!
Matthew M.
Juan Romo showed up right on time and was in and out in 10 mins. Great experience with this company, would 100% use again
Patricia B.
Maurice& Alberto.M were Lovely & very thorough.
Cheng L.
Very friendly and professional. Took the time to explain every thing.
Jerry S. B.
Giovanny Quintero was very helpful in making our decision to upgrade. He took very clear & comprehensive photos of the existing problems in our system & then provided an accurate assessment & description of what the problems meant & how they would develop & worsen with continued use. My wife & I were very impressed with Giovanny, he was very knowledgeable & personable.
Susan W.
Jose and Anthony were gracious polite and knowledgeable. Very professional maintenance visit.
Michele A.
Juan Molina provided excellent service. He was knowledgeable, thorough, and kind! Highly recommend Brody Pennell.
Jessi D.
Professional, friendly, and efficient service visit from Ivan and Angel today!
Nick E.
Brett and Ruben were great today. Great customer service. Thank you.
Margo P.
Ivan and Giovanni Ponce
keely M.
Rene Morales is always on-time and very professional. Brody Pennell provides great service.July 2024Rene does great work, quick, thorough, and efficient. I always ask for Rene when it's time for maintenance.
James T.
Very knowledgeable . Very friendly answered all my questions
Amanda M.
Daniel and Ashton are very professional and kind. They made the entire experience seamless. Thank you!
zubin H.
Daniel Avila was my technician and he was great. Very informative and did a great job.
Oly O.
Maurice & Alberto.m worked on our system and was very nice and hard working me and Patricia bell recommend them coming back!!
Adam Exler G.
Armando was very thorough and checked all the boxes during my bi-annual service call. He quickly changed my filters and was very cordiale and easy to work with as well.10/10!
Kevin X.
Ivan came and helped me fix my AC today and it was as pain free and quick as could be! He replaced a part for us the same day and was a professional, kind young man. Couldn’t be happier to have working AC in the summer sun :)
Nancy K.
Did a great job. I’m very pleased
Ray B.
The technician provided excellent service. He was knowledgeable, professional, thorough, efficient, clean and courteous. Thank you.
Liz R.
Maurice and Christian F were so knowledgable and professional! They were also very pleasant!! Can only say great things about them!!
Shirley W.
Angel O. and Alberta M. were just here to do the yearly maintenance on our A/C. They did a fabulous job! So thorough and extensive. They were thoughtful and respectful and answered all my questions. They adjusted vents that will make our summer more comfortable. Could not be happier with the work and workers!
Jay S.
Maurice went the extra mile and did an excellent job with tune up of our A/C unit. He shared photos, explained everything he was doing, made proper recommendations! Thanks Maurice!
Curtis J.
James provided diagnosis that was.consistent with.his estimateI am satisfied with his work
lisa V.
Anthony Manzo was here today to service my HVAC unit! He was an absolute pleasure having him in my home. Anthony is a total pro. Very knowledgeable and informative. He is welcome back anytime future service calls. Same goes for Supervisor Ashton K who also inspected my AC unit and advised me on options to replace my very, VERY old AC. Thank you Ashton, Anthony and Brody Pennell.Diego and Jose just finished installing my new 3.5 Ton Carrier AC. What a job. They were both lovely and super hard workers. They answered my silly questions throughout the day. They did a great job. Thanks all!
Jennifer K.
Jason did a very thorough job and was a delight to interact with
Marjaneh R.
Mr. Juan Molina was prompt professional and easily explained the situation and offered practical solutions. ThankYou
Rick H.
Very polite and competent technician!
DeAnna T.
Daniel (service tech) was timely and efficient. He clearly explained all the items serviced in both units (including pictures) and made recommendations to keep them operational.
Mark H.
Anthony Monzo and David Escamilla were fantastic. They were able to access systems in really challenging locations and provide explanations of what was happening complete with photos and videos they took. Highly recommend them.Follow-up... The next week, a team came to install the new system led by Christian. It was a very difficult project but they were very thorough. Steven came the following day to trouble shoot a few issues and the following day Jose Rivera and Alessandro wrapped up the project. All folks were very professional and made sure to leave the house clean.
Gianni F.
Rene did a great job - very knowledgeable and even gave me tips not related to the job that needed to be done. Oh and also very friendly!
David O.
3/22 - clean, fast, courteous job with Troy and Phil. Very polite and thorough! Another fantastic job by the people at BrodyYet another pleasant service experience with Marcos!!! Also told me about an air scrubber install that Brody can do as well.10/9: another great job by Steven7/11/24: just another shoutout to Jose Castillo
Kevin B.
great service from Brody Pennell. In particular, the technician who stopped by, James Handy, was courteous, very thorough and professional. Appreciate the continued good service
Tasha M.
David Escamilla was professional, answered all my questions and never made me feel rushed. He took the time to explain what he was seeing with my A/C and the recommendations he was making for it. He even was able to complete work that wasn't scheduled for that day but was needed to make my A/C run better. I would recommend him and Brody Pennell for anything related for your heating and air conditioning needs they are extremely professional and I always feels great when using their business.
Vincent B.
The technician was very professional and knowledgeable he kept me up to date on any issues …and I would recommend them
Alex D.
Shawn was very knowledgable and patient with our questions. Great job!
Sam A.
Christy K.
Two thumbs up to Kevin and Ariel! They were efficient and very professional. Highly recommend.
Mike T.
Steven came by do perform our AC maintenance and was incredible.He went above and beyond to insure our system was taken care of. 10/10
Carol Ann S.
ReneExcellent Performance
JoAnn M.
Cesar Corrales and Phillip Y were efficient and informative and did an excellent job.
Monique H.
Brody Pennell is a great company! Very professional! I will use them again!Anthony Manzo was excellent!
Bil B.
I had a great experience with Rene on his service call today. He explained everything he was doing while I watched. He was thorough and efficient.
Joe R.
The team did a fantastic job cleaning and fixing the drain noises from our bathroom. They were very considerate, polite of our time and space. Would highly recommend them!
Beverly M.
Desi was very helpful in resolving our air conditioning issues.
K. Ron N.
Very professional, knowledgeable, and prompt.
LisaGay H.
Dean K.
James H. was fantastic - arrived during the agreed window, polite and friendly, found our problem with our AC unit's power supply and made a simple fix quickly. And only charged us the call-out fee because of that, which was really appreciate. Great service !!