My heater stopped working last month during the cold spell we experienced a couple weeks ago. I called Brody Pennell whom I’ve been using to service my a/c/heater unit for the last 20 years. Alex arrived during the scheduled window period and covered his shoes with booties before entering my condo. He determined that my unit just needed some freon. However, Alex went above and beyond while inspecting and adding freon to the compressor which is located on the roof and not easily accessible. I really appreciate the lengths Alex went through to resolve my heating issues and will continue to call upon Brody Pennell whenever I need excellent service.