Kenneth Franklin, the technician who expertly handled the job at my residence, is an outstanding ambassador for Brody Pennell. He went above and beyond to keep me updated on the ordered parts delivery and on scheduling during the two-week long HVAC repair process. He paid attention to detail, is professional, friendly and most importantly, was vigilant about health and safety protocols. I’m a new client and he certainly inspired my confidence in Brody Pennell.