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Francie Gorowitz

Rene was on-time and did an excellent time. When he finished the job, he cleaned up the work area. He was very pleasant and professional. As an added bonus, he was wonderful with my dog.

Rosa O.
1715967675
05/17 Juancho and Juan c stopped by to repair a thermostat issue. They were on time, professional and answered all my questions. Our AC is fully functional. Thank you.Daniel b and Dan R were right on time. They were professional and completed the work timely and efficiently.03/05/24 we had 2 other tech come out Daniel B and Ifthy and Alessandro . They listened to all my concerns regarding the AC system. After trouble shooting they came back and explained the system and how it works. He even explained what repairs he recommended. Great service. Thank you guys.
Patrick H.
1715966809
Anthony Manzo was here and on time and well dressed and very professional 👍🏽👍🏽
J C.
1715964276
The great service started with David for service, then to Brett who set us up with an amazing new system. Installation was rapid and efficient, everyone was very clean and polite. Thanks to Hilario V, Juan D and Michael M for your hard work and professionalism
barney A.
1715903456
Kevin and Juancho did a great job.
lina T.
1715900168
Rene is very helpful & knowledgeable!
Ryan Z.
1715896451
Shawn was very thorough and knowledgeable about heating and air. And a nice young man. Also, Mike I., Raul I., Pablo P. And Diego B. Great group of guys! Hard working and fast!
Erica
1715895415
David mares was very professional. He went above and beyond.
Ronald W.
1715893913
Juan J Carbajal solved my furnace issues lickety split. Now I can be warm at will, without stress. 5 stars!!!
Daniel V.
1715893293
Steven and Freddy were awesome! So kind and helpful with their maintenance call. Happy to be a member with them!
Mario M. R.
1715891967
Anthony Manzo was very thorough and courteous. He did a great job.
elaine M.
1715891733
Richie Salazar and Juan DeJesus were professional, answered all my questions, and were a pleasure to work with.
Patrick O.
1715888652
James is everything you want in an hvac technician. He walked me through every step, documented everything, and explained in detail how every piece of my AC system work, even getting down into the nitty gritty science at times ( and then politely dumb it for me). He did all this with an easy going personality. 6/5 stars.
Mr. H.
1715885501
Juan Carbajal and César corrales did a great job fixing my unit was here on time and very informative would recommend these guys 10005/16/2024Daniel B. and Maurice did a great job andgave us a lot of information on our units. They should be in an office.
Paizley L.
1715885286
Ariel and Philip were great - on time - very thorough and kind
Chris L.
1715884235
Daniel B and Maurice were very efficient and friendly
Joanie N.
1715884064
Ivan is very cordial and efficient. Fabio is also fantastic!
Sophie K.
1715883395
Rene did an excellent and thorough job. Jose came to fix AC and did an excellent job as well! Juan c was super friendly and speedy. Amazing job.
Hamish M.
1715883223
The True Measure of a ContractorIt’s easy to give a company high marks when everything goes smoothly. But let’s face it, sometimes things don’t go smoothly. And the true measure of a contractor is revealed in how they respond when things go wrong. Brody Pennell simply sets the standard that all others should aspire to.In a nutshell, my wife and I hired these wonderful human beings to do a major job at our townhouse: replacing the 30-year-old rooftop HVAC unit with a new, energy efficient one. Of course, before choosing them, we did our due diligence, secured four different bids and read all the reviews, etc.Brody’s was certainly not the least expensive estimate we received. But they also weren’t the most expensive. (Those guys who have the fancy retro graphics on their trucks were the most expensive… and yet their rep did not offer us the better equipment options that Brody did, he was slow to follow up, and just didn’t seem to care about winning our business.) And on the flipside, there was a contractor whose bid came in much cheaper. But he suggested that getting a permit for a major crane operation over a public sidewalk on a shared-property condominium building should be considered optional – giant red flag.In addition to having great reviews and a reasonable price, our interactions with Brody’s rep, Brian, were great. He was extremely knowledgeable, ridiculously responsive and just gave off good vibes. So we happily went with Brody Pennell and are so glad we did. They sent out their foreman, Jaime – another kind, courteous, professional man – to scout the job, got it scheduled quickly, even though it was around the Thanksgiving holiday, and showed up exactly when they said they would with every visit. The big installation itself went swimmingly. And again the Brody techs that did the bulk of the work were great representatives for the company.Then, after the work was complete, a couple of problems revealed themselves. I won’t go into extreme detail on this. But due to the custom curb mounting that the new machine required, there was an increase in vibrations into the house, which was unexpected from a new, more efficient machine. And there was a roof leak issue that occurred during the unprecedented rains that we had last winter.For both issues, Brody was on their game without us having to push them. They were simply committed to making things right for us from the beginning. The head of the company, Mike Carson, dealt with us directly, every step of the way. And the entire Brody team did everything in their power to get the issues fixed. This required several visits to the house, and sourcing subcontractors to deal with certain issues. To be clear, this wasn’t convenient for either us or them. And Brody likely ended up losing money on this job. But that never stopped them from doing what they needed to in order to make things right.That is what separates a great contractor from a serviceable one. And that is why we will be customers of theirs for life and will always recommend Brody Pennell to anyone who needs HVAC work done.5-16-24 Update: Just had another seasonal maintenance visit. This time from Kevin and Juancho who were fantastic and thorough. Keep up the great work, guys!
Sandra N.
1715882929
Juan Molina has done a very good job and been very healpful
Maggie M.
1715882843
Kevin & Juancho are awesome! Gave us great service today!!
John A.
1715881925
David Mares is great at explaining HVAC details.
jcandre24
1715880409
Rene was very kind and thorough. And showed up on time. Thank you Rene.
Jordan L.
1715825568
Very good - cleaned everything.
Michael D.
1715824781
Christian,Ale and Jose did a fantastic job installing our units and testing them to perfection! Thanks for all your help!
Rebeca M.
1715806995
Armando N and James H did a great job.
David H.
1715802434
Juan Romo was efficient knowledgeable andCurtiousPleasant to work with
Eric Z.
1715800680
Leo H and Tristen came to the house for my summer check up. They are simply the best…. Professional, knowledgeable and took the time to explain the wear and tear on my unit and what I needed and not needed for the summer and beyond. It is always great when you find people you can trust to get the job done and have your best interest in mind as they do their job. I will request to have them be my “go to” team and I suggest you do as well.
Olivette S.
1715800410
Juancho did a terrific job and very professional.
Stephen D.
1715798574
Kevin Lopez is very professional, personable and thorough. He answered all our questions with clear answers. He’s a great representative of Brody Pennell.
Marsha D.
1715798347
Kevin was very thorough and extremely pleasant. Great job!
Robin L.
1715795885
Ivan Diaz & Hilton K. Thank you !
Gail S.
1715795283
I sincerely commend both David Mares and Ashton, his supervisor, for the extreme conscientiousness and attention they gave to my aging heating and air conditioning systems. They both explained and objectively proved the nature of my system's aging out failures, and I find them very trustworthy. I know they are trying to help me secure the best solution on my budget as a retired person. I appreciate their respective services, which occurred on May 12, 2024.
Edward W.
1715793363
Richie Salazar did an outstanding job with our annual inspection. Very courteous and very professional.
N H
1715728032
Update 5/14/24 Desi and edward came to do our annual service and were extremely professional and friendly. They explained their work and took videos to explain to us, what was going on w the hvac unit on the roof.Rene my service tech was great. On time, courteous and helpful. He gave me some helpful tips for my thermostat and vent maintenance. Thank you.
Andre S.
1715726970
Kevin and Maurice were great tecks, and gave friendly service
Audrey G.
1715726775
Juan Romo was so polite and thorough. Showed me pictures of all the components and the issues. Broke down all of my options and explained everything. He was extremely careful in my home and left no dirty trace of work being done. !!!!! The doormat, booties and gloves they use is great too !!!
Jacob S.
1715725814
Great work / customer service! Special shout out to Juan Molina and team!
Ashley B.
1715724414
Juan Molina and Richard were so helpful and professional and very clean. Thank you for your help guys!
Pamela J.
1715720668
Anthony Manzo,Brett Turner, Mike and Raul I, Ben T and Rafael A gave me great service and excellent recommendations. They made sure I understood everything. Thanks!Cesar C and Hilton K did a great repairing my problem. They were on time , efficient, courteous and neat. Thank you!
Choco R.
1715719432
James HAnd Ariel A did a great job
Paul F.
1715717989
Antonio was punctual, efficient and highly professional. My experience with Brody Pennell has always been very positive!5/14/2024z. Daniel B. and Armando were highly professional and efficient!
David G.
1715715684
Your technicians were informative, knowledgeable, and were an absolute pleasure working with. Compared to our former company, this was quite refreshing to see. Keep up the great work!
Chris H.
1715713393
Kevin and Maurice. Good job
Ariel P.
1715708072
Ivan and Richie were great! They showed up on time, explained everything and worked quickly.
Pilar C.
1715643924
Juan Romo, knowledgeable about his job and good performance
peggilie L.
1715633682
Daniel B. Was outstanding professional technician. Very kind and patient and efficient during his inspection. A pleasure to have.
Ryan O.
1715631455
JUAN MOLINA was very thorough in his assessment of three Air Conditioning units across three apartments. It was a routine service. He pointed out issues in one particular unit that could help save energy, bills and not burn out the unit since it is an older one. He showed me pictures, explained things carefully and patiently. I am very happy with the service he provided. Thank you Juan.MARCO came by to service three AC units across three different apartments. He was very kind, professional and extremely thorough in his assessment of the health of each AC/Heating unit. I felt like I was in good hands with him because he was transparent about any issues and pointed out how we can improve the units. Hope he returns here again for seasonal maintenance in the Spring. Thank you Marco.RENE was kind and patient, answering questions we had. He was thorough in giving us the information we needed to assess the problem. The air conditioning was not cooling and he discovered a leak. We set up a time to get an estimate for installing a new unit after twelve years with this one.
Elice J.
1715628518
Jason was very pleasant and informative.
Karen S.
1715626215
Rene was great and informative.Update 05/13/2024Kevin and Phillip were prompt, helpful, and very informative!
Beverly D.
1715624352
Thank you, Octavio & Freddie, for your excellent service.On time, professional, courteous...The Best!5 Stars!!
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Rosa O.
1715967675
05/17 Juancho and Juan c stopped by to repair a thermostat issue. They were on time, professional and answered all my questions. Our AC is fully functional. Thank you.Daniel b and Dan R were right on time. They were professional and completed the work timely and efficiently.03/05/24 we had 2 other tech come out Daniel B and Ifthy and Alessandro . They listened to all my concerns regarding the AC system. After trouble shooting they came back and explained the system and how it works. He even explained what repairs he recommended. Great service. Thank you guys.
Patrick H.
1715966809
Anthony Manzo was here and on time and well dressed and very professional 👍🏽👍🏽
J C.
1715964276
The great service started with David for service, then to Brett who set us up with an amazing new system. Installation was rapid and efficient, everyone was very clean and polite. Thanks to Hilario V, Juan D and Michael M for your hard work and professionalism
barney A.
1715903456
Kevin and Juancho did a great job.
lina T.
1715900168
Rene is very helpful & knowledgeable!
Ryan Z.
1715896451
Shawn was very thorough and knowledgeable about heating and air. And a nice young man. Also, Mike I., Raul I., Pablo P. And Diego B. Great group of guys! Hard working and fast!
Erica
1715895415
David mares was very professional. He went above and beyond.
Ronald W.
1715893913
Juan J Carbajal solved my furnace issues lickety split. Now I can be warm at will, without stress. 5 stars!!!
Daniel V.
1715893293
Steven and Freddy were awesome! So kind and helpful with their maintenance call. Happy to be a member with them!
Mario M. R.
1715891967
Anthony Manzo was very thorough and courteous. He did a great job.
elaine M.
1715891733
Richie Salazar and Juan DeJesus were professional, answered all my questions, and were a pleasure to work with.
Patrick O.
1715888652
James is everything you want in an hvac technician. He walked me through every step, documented everything, and explained in detail how every piece of my AC system work, even getting down into the nitty gritty science at times ( and then politely dumb it for me). He did all this with an easy going personality. 6/5 stars.
Mr. H.
1715885501
Juan Carbajal and César corrales did a great job fixing my unit was here on time and very informative would recommend these guys 10005/16/2024Daniel B. and Maurice did a great job andgave us a lot of information on our units. They should be in an office.
Paizley L.
1715885286
Ariel and Philip were great - on time - very thorough and kind
Chris L.
1715884235
Daniel B and Maurice were very efficient and friendly
Joanie N.
1715884064
Ivan is very cordial and efficient. Fabio is also fantastic!
Sophie K.
1715883395
Rene did an excellent and thorough job. Jose came to fix AC and did an excellent job as well! Juan c was super friendly and speedy. Amazing job.
Hamish M.
1715883223
The True Measure of a ContractorIt’s easy to give a company high marks when everything goes smoothly. But let’s face it, sometimes things don’t go smoothly. And the true measure of a contractor is revealed in how they respond when things go wrong. Brody Pennell simply sets the standard that all others should aspire to.In a nutshell, my wife and I hired these wonderful human beings to do a major job at our townhouse: replacing the 30-year-old rooftop HVAC unit with a new, energy efficient one. Of course, before choosing them, we did our due diligence, secured four different bids and read all the reviews, etc.Brody’s was certainly not the least expensive estimate we received. But they also weren’t the most expensive. (Those guys who have the fancy retro graphics on their trucks were the most expensive… and yet their rep did not offer us the better equipment options that Brody did, he was slow to follow up, and just didn’t seem to care about winning our business.) And on the flipside, there was a contractor whose bid came in much cheaper. But he suggested that getting a permit for a major crane operation over a public sidewalk on a shared-property condominium building should be considered optional – giant red flag.In addition to having great reviews and a reasonable price, our interactions with Brody’s rep, Brian, were great. He was extremely knowledgeable, ridiculously responsive and just gave off good vibes. So we happily went with Brody Pennell and are so glad we did. They sent out their foreman, Jaime – another kind, courteous, professional man – to scout the job, got it scheduled quickly, even though it was around the Thanksgiving holiday, and showed up exactly when they said they would with every visit. The big installation itself went swimmingly. And again the Brody techs that did the bulk of the work were great representatives for the company.Then, after the work was complete, a couple of problems revealed themselves. I won’t go into extreme detail on this. But due to the custom curb mounting that the new machine required, there was an increase in vibrations into the house, which was unexpected from a new, more efficient machine. And there was a roof leak issue that occurred during the unprecedented rains that we had last winter.For both issues, Brody was on their game without us having to push them. They were simply committed to making things right for us from the beginning. The head of the company, Mike Carson, dealt with us directly, every step of the way. And the entire Brody team did everything in their power to get the issues fixed. This required several visits to the house, and sourcing subcontractors to deal with certain issues. To be clear, this wasn’t convenient for either us or them. And Brody likely ended up losing money on this job. But that never stopped them from doing what they needed to in order to make things right.That is what separates a great contractor from a serviceable one. And that is why we will be customers of theirs for life and will always recommend Brody Pennell to anyone who needs HVAC work done.5-16-24 Update: Just had another seasonal maintenance visit. This time from Kevin and Juancho who were fantastic and thorough. Keep up the great work, guys!
Sandra N.
1715882929
Juan Molina has done a very good job and been very healpful
Maggie M.
1715882843
Kevin & Juancho are awesome! Gave us great service today!!
John A.
1715881925
David Mares is great at explaining HVAC details.
jcandre24
1715880409
Rene was very kind and thorough. And showed up on time. Thank you Rene.
Jordan L.
1715825568
Very good - cleaned everything.
Michael D.
1715824781
Christian,Ale and Jose did a fantastic job installing our units and testing them to perfection! Thanks for all your help!
Rebeca M.
1715806995
Armando N and James H did a great job.
David H.
1715802434
Juan Romo was efficient knowledgeable andCurtiousPleasant to work with
Eric Z.
1715800680
Leo H and Tristen came to the house for my summer check up. They are simply the best…. Professional, knowledgeable and took the time to explain the wear and tear on my unit and what I needed and not needed for the summer and beyond. It is always great when you find people you can trust to get the job done and have your best interest in mind as they do their job. I will request to have them be my “go to” team and I suggest you do as well.
Olivette S.
1715800410
Juancho did a terrific job and very professional.
Stephen D.
1715798574
Kevin Lopez is very professional, personable and thorough. He answered all our questions with clear answers. He’s a great representative of Brody Pennell.
Marsha D.
1715798347
Kevin was very thorough and extremely pleasant. Great job!
Robin L.
1715795885
Ivan Diaz & Hilton K. Thank you !
Gail S.
1715795283
I sincerely commend both David Mares and Ashton, his supervisor, for the extreme conscientiousness and attention they gave to my aging heating and air conditioning systems. They both explained and objectively proved the nature of my system's aging out failures, and I find them very trustworthy. I know they are trying to help me secure the best solution on my budget as a retired person. I appreciate their respective services, which occurred on May 12, 2024.
Edward W.
1715793363
Richie Salazar did an outstanding job with our annual inspection. Very courteous and very professional.
N H
1715728032
Update 5/14/24 Desi and edward came to do our annual service and were extremely professional and friendly. They explained their work and took videos to explain to us, what was going on w the hvac unit on the roof.Rene my service tech was great. On time, courteous and helpful. He gave me some helpful tips for my thermostat and vent maintenance. Thank you.
Andre S.
1715726970
Kevin and Maurice were great tecks, and gave friendly service
Audrey G.
1715726775
Juan Romo was so polite and thorough. Showed me pictures of all the components and the issues. Broke down all of my options and explained everything. He was extremely careful in my home and left no dirty trace of work being done. !!!!! The doormat, booties and gloves they use is great too !!!
Jacob S.
1715725814
Great work / customer service! Special shout out to Juan Molina and team!
Ashley B.
1715724414
Juan Molina and Richard were so helpful and professional and very clean. Thank you for your help guys!
Pamela J.
1715720668
Anthony Manzo,Brett Turner, Mike and Raul I, Ben T and Rafael A gave me great service and excellent recommendations. They made sure I understood everything. Thanks!Cesar C and Hilton K did a great repairing my problem. They were on time , efficient, courteous and neat. Thank you!
Choco R.
1715719432
James HAnd Ariel A did a great job
Paul F.
1715717989
Antonio was punctual, efficient and highly professional. My experience with Brody Pennell has always been very positive!5/14/2024z. Daniel B. and Armando were highly professional and efficient!
David G.
1715715684
Your technicians were informative, knowledgeable, and were an absolute pleasure working with. Compared to our former company, this was quite refreshing to see. Keep up the great work!
Chris H.
1715713393
Kevin and Maurice. Good job
Ariel P.
1715708072
Ivan and Richie were great! They showed up on time, explained everything and worked quickly.
Pilar C.
1715643924
Juan Romo, knowledgeable about his job and good performance
peggilie L.
1715633682
Daniel B. Was outstanding professional technician. Very kind and patient and efficient during his inspection. A pleasure to have.
Ryan O.
1715631455
JUAN MOLINA was very thorough in his assessment of three Air Conditioning units across three apartments. It was a routine service. He pointed out issues in one particular unit that could help save energy, bills and not burn out the unit since it is an older one. He showed me pictures, explained things carefully and patiently. I am very happy with the service he provided. Thank you Juan.MARCO came by to service three AC units across three different apartments. He was very kind, professional and extremely thorough in his assessment of the health of each AC/Heating unit. I felt like I was in good hands with him because he was transparent about any issues and pointed out how we can improve the units. Hope he returns here again for seasonal maintenance in the Spring. Thank you Marco.RENE was kind and patient, answering questions we had. He was thorough in giving us the information we needed to assess the problem. The air conditioning was not cooling and he discovered a leak. We set up a time to get an estimate for installing a new unit after twelve years with this one.
Elice J.
1715628518
Jason was very pleasant and informative.
Karen S.
1715626215
Rene was great and informative.Update 05/13/2024Kevin and Phillip were prompt, helpful, and very informative!
Beverly D.
1715624352
Thank you, Octavio & Freddie, for your excellent service.On time, professional, courteous...The Best!5 Stars!!
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