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What to Expect: Your New AC Install

April 14, 2021

Here at Brody Pennell, we do air conditioner installations and AC replacements pretty much every day. But we know that this process is new to you. In fact, most homeowners will replace an air conditioner just a few times in their lives! With that in mind, we’ve created this blog to help set expectations for your new AC install. You’ll learn how to prepare, what to expect day-of, and how to keep your AC running in top-notch condition after we leave. 

How To Prepare Your Home For AC Installation

We encourage all homeowners to prepare ahead of time for their new air conditioner installation. With your help, we can ensure our visit goes fast and smoothly.

  • Clear Access to Outdoor Unit – We’ll need a clear and direct path to the location of your existing condenser unit and/or where the new unit will be installed. You can help us by unlocking gates, clearing away overgrown bushes, and moving any yard furniture or other items that would be in the pathway of our install team.
  • Check the Indoor Pathway – Do a quick visual scan of the pathway from where we’ll park our truck all the way to where we’ll install your new indoor unit. It will be an immense help if you can move any small furniture pieces or indoor plants ahead of time. If there are any items hanging on the wall that are especially fragile or require special care, relocate them for the time being. 
  • Clear Clutter – Over the years we have noticed many of our customers love to store things near their air conditioners! You can save our team a lot of time by relocating your holiday decorations, vacuum cleaner, or any other clutter you have stored next to or nearby the equipment. We’ll need at least 6 feet of clearance on all sides of the equipment. This is the perfect excuse for some spring cleaning! 
  • Arrange to Be Available on Install Day – We need an adult over 18 years of age onsite at your home to supervise the install. 
  • Make a Plan for Your Pets – We’ll be making some loud noises, entering and exiting doors, and loading in some heavy equipment. For the safety of your animals, please secure them to a closed-off space in your home. Remember – we’ll be working outside, too, so your yard may not be the best option. You might treat your pets to a day at a local pet daycare!
  • Arrange for Childcare – For your family’s safety, children should remain far away from our working areas. If possible, plan for children to be out of the home for the duration of the install. 

What To Expect the Day of Your New AC Installation

The day is here! Cool comfort is heading your way. Most air conditioner installations will take about 8 hours to complete. The length of the job varies depending on type of job (install in a new construction home or replacement of existing AC). 

You will receive a text message and email reminder the evening before your appointment. The message will provide you with your arrival window. On the day of your air conditioner install, you’ll receive an email and a text when our technician is on the way. The message includes a GPS tracking link so that you know the exact location and estimated time of arrival. Now’s the time to secure your pets and make sure any other family members are safely away from the working area. 

Our team will arrive on-time with your brand new air conditioner and everything required for installation. The lead installer will introduce themselves and inspect the paths leading to the equipment installation area. The team will lay drop cloths and floor coverings to protect your home. Every Brody Pennell technician will be wearing shoe covers inside your home to prevent tracking in any dirt or dust from outside. Then we’ll get straight to work! 

Relax! A new, energy-efficient air conditioning system is just a few hours away.

As we wrap up for the day, our team will be sure to show you how to operate your thermostat with your new system. We’ll pick up all of our drop cloths and floor covers, and clean up any dust or debris produced from our installation work.

How To Take Care of Your New AC System

Congratulations! You have a brand new home appliance. Just like any other machine, the wear and tear begins from Day 1. The best way to take care of your new air conditioner is to schedule annual AC maintenance. Regular tune ups are required by air conditioner manufacturers to keep your warranty intact.  We strongly recommend all homeowners join our Brody Comfort Club – which includes automatic scheduling of your 26-point air conditioning precision tuneup. Ask your installer for details on how to sign up! 


From all of us here at Brody Pennell, welcome to the family! We look forward to serving you for many years to come. We’re Here For You: Yesterday, Today, and Tomorrow.


About The Author

Brody Pennell

Since 1945, Brody Pennell Heating & Air Conditioning is the committed to helping homeowners in the greater Los Angeles area experience total home comfort. In 2021, the readers of the Los Angeles Times voted Brody Pennell the Best HVAC Company in the area.

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Google logo with 4.9 star rating
Facebook logo with 4.9 star rating
Yelp Logo with 4.8 star rating
Alana D.
1711577999
Juan A and Marco did a great job. Friendly service and thorough.
Martha M.
1711572741
Shawn was fabulous. So professional and so careful of our home.
Jill S.
1711572064
Rene and Leo Morales did a great job today. Brody Pennell is the best!
Connie W.
1711569518
Juan Molina was on time, professional, and picked up a problem with the voltage in our AC compressor voltage that would help prolong the life of the unit3/27/24Timothy, Josh M, and Kyle they were very thorough and answered our questions well.Great explainations and very pleasant.
Dan M.
1711565107
Google does not allow multiple reviews, so editing this to update on the most recent visit.Jason and Armando were assigned and did a fantastic job. They were prompt, courteous and professional. They upheld the high-expectations that I have for Brody Pennell. They were both super friendly and through. They covered all of the expected work and also looked into another issue I was having. They were both able to provide solid advice on how to proceed.From a business standpoint, the scheduling, confirmation, and information regarding the visit was top notch. I felt informed every step of the way and the information was accurate.%%%%%%%%%%%%%%%%%%%%%%%%Review from 2023:This review is specific to the HVAC maintenance repair completed this spring. I setup the appoint and received confirmation and a reminder the day before. Once the technician was assigned, I received additional communication that they were on their way.Jose C. arrived and was prompt, courteous and professional. He chatted with us first to talk through what he was going to do, got a lay of the land and then went to work. He took time once he was completed to share his findings, the work he did and discuss next steps. He captured photos of the before and after and documented his work well.He also took the time to call dispatch/office to clarify some confusion, which was great. All in all, great experience from start to finish.
karen S.
1711564697
Juan Molina, Mike Stafford, and Richie Salazar were exceedingly knowledgeable and efficient in servicing our HVAC. They used shoe covers and drop cloths so our condo was clean when they left!
Eliette K.
1711564203
Daniel and Pablo did a great job with the HVAC maintenance.
Nathalie K.
1711562137
James & Alberto were very courteous & thorough. Thank youNicole Karsenty Ligeti
Obele A.
1711555122
René and Leo Morales were fantastic! Very personable. Excellent customer service. They took the time to explain the situation and options for how to proceed. Stamp of approval granted.
Christopher F.
1711521527
Daniel Avila and Pablo Lopez provided very friendly and efficient service.
Kathy I.
1711516687
I had to take the time to update my review and thank and compliment Ashton K. and his team of installers Mike, Raul, Elario, and Juan DS who installed our new furnace. Ashton’s knowledge and follow up has been fantastic. The installers workmanship was excellent. They were all professional and respectful and kept our home neat and clean after they finished the installation. The furnace is working perfectly. Our follow up appointments with Jose Rivera, Jonathan A. and Ramiro S. were also handled with the same professionalism.I would highly recommend Brody Pennell. The quality of their furnaces and workmanship are excellent.Juan Molina and Ashton K provided me with great service today. They were both very thorough and detailed in explaining the technical problems that were occurring with my heater. I was very pleased with their high level of service and professionalism.
Jenny W.
1711509954
Today when we had someone come to look at our ancient HVAC, I never imagined that we could be shown in great detail the inner workings of the thing. David Mars with his kit of diagnostic tools and his supervisor Fabio Lopez (I think is Lopez) showed us in photos and videos (even with a tiny camera on a gooseneck that showed inaccessible parts) and explained at length the significance of all the horrors we were looking at. We are now scheduled for installation of a new HVAC tomorrow. I’ll post again if my experience changes but so far we are impressed.
Susan A.
1711495997
Daniel B and Alessandro A were fantastic today! They did a great job doing the maintenance on my system and were just lovely to work with. Great job!
ROSALINDA M.
1711490429
As always Juan Molina provides exceptional service with thorough expertise and the most pleasant and courteous manner. He is. A credit to the BP brand of excellence in service.
Mike B.
1711477483
Timmothy was the best tech that ever came to service my system. He was friendly and thorough and went above and beyond to make sure the job was done to my satisfaction
Lori P.
1711433844
Cristina P.
1711418295
Juan Molinas and Dave ocampo came to my condo for my air maintenance. I’m so impressed with their politeness, care and knowledge. They went above and beyond my expectations. I highly recommend Brody Pennell.
R A
1711416532
I really enjoy the service guys here. David and Alex were really lovely and the last time Benny was so great. I was already planning on getting a new unit. Wasn’t a huge fan of the particular supervisor I dealt with in terms of sales, but we were able to finalize with Michael and I would like to believe we all have bad days. Michael made us feel much more confident. I will update when I have my new system. I do always appreciate that they are very respectful and adaptive to my medical needs.
Bill C.
1711410254
Kevin and Robert Jadds showed up the same day, went underneath the house, and couldn't have been more pleasant and professional. I have signed up to use Brody for all my HVac needs going forward.
Steve B.
1711405223
Spencer, Mike and Ariel all were exemplarySpencer smartly contacted Mike to ascertain the full parameters of our problem and while waiting initiated with Ariel our condenser maintenance. And Mike presented us with options that satisfied our needs. Great team
Arik M.
1711404349
Timothy and Juan D. Did an excellent job cleaning my mini-split unit indoor and outdoor.
Maria T.
1711401681
Anthony Manzo David EThey did a great job trying to figure out how to fix. Great job guys!
cynthia C.
1711397456
Timothy TranJuan Dejesus
Ushma A.
1711395269
Jaun molina and Kyle were the best and did an excellent job explaining the issues and finding solutions
CRMCSYS
1711393886
Marco Ayala (technician), Juan U. (apprentice) and their supervisor Ashton were courteous, patient and thorough. They reviewed the problems I have with my Carrier unit and explained why I needed it replaced. I was given the choice of 3 new models with price and labor for each. They offered to contact my HOA’s management company for the roof installation and will arrange a city inspection after the work is completed. I would not hesitate recommending Brody Pennell to family and friends.
Kerrie K.
1711390619
Benny was thorough in his inspection, and he went over and above in answering my questions and giving me sound advice. His patience and professionalism are so rare these days. Thank You
Dylan L.
1711387435
Timothy Tran and Juan D. were exceptional!!!
Joe B.
1711226631
Excellent work!! Very cordial and informative. Super attentive. Right on time. All great.
Kimberly B.
1711222248
Wanted to give a big thanks to Mike, Raul, Rosendo & Nathan from Brody Pennell Plumbing & Heating for the installation of our new HVAC system, the professionalism of the guys & quality of the installation was top notch!!!
Isabel W.
1711145412
Juan Molina and Freddy did a great job! Very clean and very respectful :)
Dagoberto V.
1711141678
Great guys both Juan and Tony hope to see them next service stay safe ., great to deal with and very good knowledge
David O.
1711136928
3/22 - clean, fast, courteous job with Troy and Phil. Very polite and thorough! Another fantastic job by the people at BrodyYet another pleasant service experience with Marcos!!! Also told me about an air scrubber install that Brody can do as well.10/9: another great job by Steven
Diane S.
1711134416
M H.
1711131246
Today Armando and Jadds provided the professional technical service that Brody Pennell has always delivered for years.Our A/C / Heating system is getting older, but the excellent routine maintenance and advice Brody Pennell has given me keeps everything running smoothly.
Khemsuay P.
1711129519
03.22.2024Juan Molina and Freddy are very god at what they do, freindly and knowledgeable.I really recommend them .Enmity is the best !!I really recommend him
Deke S.
1711126198
Rene & Leo. On time. Friendly. Respectful. A+++
Mario Sanz S.
1711125163
Very easy to connect and schedule an appointment for my heater maintenance.Maria was on time, very knowledgeable, friendly, and attentive to all my questions, providing clear responses to each.
Mo S
1711059929
Timothy and Mike provided one of the best customer experiences I ever had! Their kindness, thoroughness, knowledge, and expertise were top notch! They went beyond the call of duty and helped us tremendously! Thank you immensely!!
Ellen C.
1711057975
Rene and Leo were very kind and efficient!
Richard N.
1711056242
Juan Romeo was amazing! Very great personality and quick with his work 🙏🏽
Lisa B.
1711039272
Anthony Manzo did a great job!
Leigh L.
1710994833
My husband and I both experienced vertigo and headaches. We found out carbon monoxide was in our AC and Heating Unit and we wanted to get a replacement asap because of our health. Brody and Pennell replaced our old system and we are very pleased with the professionalism of their team. A big shout out to Jose R., Romiro S. and Jonathan A. They were respectful, on time, cleaned up my house, top-notch. They went the extra mile and stayed to wait for my husband (after a long day) to explain the new system. Thank you. Leigh L and Walter G
Paula L.
1710975007
Anthony Manzo. Great Service. Did an excellent job
Steven S.
1710972812
The service was excellent!
Delphine N.
1710971521
Juan Molina did an absolutely great job in inspecting my Ac and furnace system today I will recommend this company to anyone looking to get their AC units checked.
Jay V.
1710971279
Frank and Pascual did a wonderful job replacing my HVAC system.They were friendly, efficient, and knowledgeable. 10/10 recommend!
Michael G.
1710970988
Ifthi provided knowledgeable, friendly, and comprehensive regular maintenance service for us today. A total pleasure to work with!
Christine B.
1710967689
Anthony Manzo great service
George A
1710965776
Very nice young man and very thorough.
Neal S.
1710959804
Juan C. and Leo H. came out today to work on my system and I am SO impressed. They really spent the time to make everything as good as it could possibly be. Thoughtful, intelligent, diligent, experienced... I wish I could describe just how thorough they are, and how grateful we are for all they did to make sure our system is working to perfection. I am very very happy that Brody Pennell has people like these. That's why I continue to recommend Brody Pennell.
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"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Alana D.
1711577999
Juan A and Marco did a great job. Friendly service and thorough.
Martha M.
1711572741
Shawn was fabulous. So professional and so careful of our home.
Jill S.
1711572064
Rene and Leo Morales did a great job today. Brody Pennell is the best!
Connie W.
1711569518
Juan Molina was on time, professional, and picked up a problem with the voltage in our AC compressor voltage that would help prolong the life of the unit3/27/24Timothy, Josh M, and Kyle they were very thorough and answered our questions well.Great explainations and very pleasant.
Dan M.
1711565107
Google does not allow multiple reviews, so editing this to update on the most recent visit.Jason and Armando were assigned and did a fantastic job. They were prompt, courteous and professional. They upheld the high-expectations that I have for Brody Pennell. They were both super friendly and through. They covered all of the expected work and also looked into another issue I was having. They were both able to provide solid advice on how to proceed.From a business standpoint, the scheduling, confirmation, and information regarding the visit was top notch. I felt informed every step of the way and the information was accurate.%%%%%%%%%%%%%%%%%%%%%%%%Review from 2023:This review is specific to the HVAC maintenance repair completed this spring. I setup the appoint and received confirmation and a reminder the day before. Once the technician was assigned, I received additional communication that they were on their way.Jose C. arrived and was prompt, courteous and professional. He chatted with us first to talk through what he was going to do, got a lay of the land and then went to work. He took time once he was completed to share his findings, the work he did and discuss next steps. He captured photos of the before and after and documented his work well.He also took the time to call dispatch/office to clarify some confusion, which was great. All in all, great experience from start to finish.
karen S.
1711564697
Juan Molina, Mike Stafford, and Richie Salazar were exceedingly knowledgeable and efficient in servicing our HVAC. They used shoe covers and drop cloths so our condo was clean when they left!
Eliette K.
1711564203
Daniel and Pablo did a great job with the HVAC maintenance.
Nathalie K.
1711562137
James & Alberto were very courteous & thorough. Thank youNicole Karsenty Ligeti
Obele A.
1711555122
René and Leo Morales were fantastic! Very personable. Excellent customer service. They took the time to explain the situation and options for how to proceed. Stamp of approval granted.
Christopher F.
1711521527
Daniel Avila and Pablo Lopez provided very friendly and efficient service.
Kathy I.
1711516687
I had to take the time to update my review and thank and compliment Ashton K. and his team of installers Mike, Raul, Elario, and Juan DS who installed our new furnace. Ashton’s knowledge and follow up has been fantastic. The installers workmanship was excellent. They were all professional and respectful and kept our home neat and clean after they finished the installation. The furnace is working perfectly. Our follow up appointments with Jose Rivera, Jonathan A. and Ramiro S. were also handled with the same professionalism.I would highly recommend Brody Pennell. The quality of their furnaces and workmanship are excellent.Juan Molina and Ashton K provided me with great service today. They were both very thorough and detailed in explaining the technical problems that were occurring with my heater. I was very pleased with their high level of service and professionalism.
Jenny W.
1711509954
Today when we had someone come to look at our ancient HVAC, I never imagined that we could be shown in great detail the inner workings of the thing. David Mars with his kit of diagnostic tools and his supervisor Fabio Lopez (I think is Lopez) showed us in photos and videos (even with a tiny camera on a gooseneck that showed inaccessible parts) and explained at length the significance of all the horrors we were looking at. We are now scheduled for installation of a new HVAC tomorrow. I’ll post again if my experience changes but so far we are impressed.
Susan A.
1711495997
Daniel B and Alessandro A were fantastic today! They did a great job doing the maintenance on my system and were just lovely to work with. Great job!
ROSALINDA M.
1711490429
As always Juan Molina provides exceptional service with thorough expertise and the most pleasant and courteous manner. He is. A credit to the BP brand of excellence in service.
Mike B.
1711477483
Timmothy was the best tech that ever came to service my system. He was friendly and thorough and went above and beyond to make sure the job was done to my satisfaction
Lori P.
1711433844
Cristina P.
1711418295
Juan Molinas and Dave ocampo came to my condo for my air maintenance. I’m so impressed with their politeness, care and knowledge. They went above and beyond my expectations. I highly recommend Brody Pennell.
R A
1711416532
I really enjoy the service guys here. David and Alex were really lovely and the last time Benny was so great. I was already planning on getting a new unit. Wasn’t a huge fan of the particular supervisor I dealt with in terms of sales, but we were able to finalize with Michael and I would like to believe we all have bad days. Michael made us feel much more confident. I will update when I have my new system. I do always appreciate that they are very respectful and adaptive to my medical needs.
Bill C.
1711410254
Kevin and Robert Jadds showed up the same day, went underneath the house, and couldn't have been more pleasant and professional. I have signed up to use Brody for all my HVac needs going forward.
Steve B.
1711405223
Spencer, Mike and Ariel all were exemplarySpencer smartly contacted Mike to ascertain the full parameters of our problem and while waiting initiated with Ariel our condenser maintenance. And Mike presented us with options that satisfied our needs. Great team
Arik M.
1711404349
Timothy and Juan D. Did an excellent job cleaning my mini-split unit indoor and outdoor.
Maria T.
1711401681
Anthony Manzo David EThey did a great job trying to figure out how to fix. Great job guys!
cynthia C.
1711397456
Timothy TranJuan Dejesus
Ushma A.
1711395269
Jaun molina and Kyle were the best and did an excellent job explaining the issues and finding solutions
CRMCSYS
1711393886
Marco Ayala (technician), Juan U. (apprentice) and their supervisor Ashton were courteous, patient and thorough. They reviewed the problems I have with my Carrier unit and explained why I needed it replaced. I was given the choice of 3 new models with price and labor for each. They offered to contact my HOA’s management company for the roof installation and will arrange a city inspection after the work is completed. I would not hesitate recommending Brody Pennell to family and friends.
Kerrie K.
1711390619
Benny was thorough in his inspection, and he went over and above in answering my questions and giving me sound advice. His patience and professionalism are so rare these days. Thank You
Dylan L.
1711387435
Timothy Tran and Juan D. were exceptional!!!
Joe B.
1711226631
Excellent work!! Very cordial and informative. Super attentive. Right on time. All great.
Kimberly B.
1711222248
Wanted to give a big thanks to Mike, Raul, Rosendo & Nathan from Brody Pennell Plumbing & Heating for the installation of our new HVAC system, the professionalism of the guys & quality of the installation was top notch!!!
Isabel W.
1711145412
Juan Molina and Freddy did a great job! Very clean and very respectful :)
Dagoberto V.
1711141678
Great guys both Juan and Tony hope to see them next service stay safe ., great to deal with and very good knowledge
David O.
1711136928
3/22 - clean, fast, courteous job with Troy and Phil. Very polite and thorough! Another fantastic job by the people at BrodyYet another pleasant service experience with Marcos!!! Also told me about an air scrubber install that Brody can do as well.10/9: another great job by Steven
Diane S.
1711134416
M H.
1711131246
Today Armando and Jadds provided the professional technical service that Brody Pennell has always delivered for years.Our A/C / Heating system is getting older, but the excellent routine maintenance and advice Brody Pennell has given me keeps everything running smoothly.
Khemsuay P.
1711129519
03.22.2024Juan Molina and Freddy are very god at what they do, freindly and knowledgeable.I really recommend them .Enmity is the best !!I really recommend him
Deke S.
1711126198
Rene & Leo. On time. Friendly. Respectful. A+++
Mario Sanz S.
1711125163
Very easy to connect and schedule an appointment for my heater maintenance.Maria was on time, very knowledgeable, friendly, and attentive to all my questions, providing clear responses to each.
Mo S
1711059929
Timothy and Mike provided one of the best customer experiences I ever had! Their kindness, thoroughness, knowledge, and expertise were top notch! They went beyond the call of duty and helped us tremendously! Thank you immensely!!
Ellen C.
1711057975
Rene and Leo were very kind and efficient!
Richard N.
1711056242
Juan Romeo was amazing! Very great personality and quick with his work 🙏🏽
Lisa B.
1711039272
Anthony Manzo did a great job!
Leigh L.
1710994833
My husband and I both experienced vertigo and headaches. We found out carbon monoxide was in our AC and Heating Unit and we wanted to get a replacement asap because of our health. Brody and Pennell replaced our old system and we are very pleased with the professionalism of their team. A big shout out to Jose R., Romiro S. and Jonathan A. They were respectful, on time, cleaned up my house, top-notch. They went the extra mile and stayed to wait for my husband (after a long day) to explain the new system. Thank you. Leigh L and Walter G
Paula L.
1710975007
Anthony Manzo. Great Service. Did an excellent job
Steven S.
1710972812
The service was excellent!
Delphine N.
1710971521
Juan Molina did an absolutely great job in inspecting my Ac and furnace system today I will recommend this company to anyone looking to get their AC units checked.
Jay V.
1710971279
Frank and Pascual did a wonderful job replacing my HVAC system.They were friendly, efficient, and knowledgeable. 10/10 recommend!
Michael G.
1710970988
Ifthi provided knowledgeable, friendly, and comprehensive regular maintenance service for us today. A total pleasure to work with!
Christine B.
1710967689
Anthony Manzo great service
George A
1710965776
Very nice young man and very thorough.
Neal S.
1710959804
Juan C. and Leo H. came out today to work on my system and I am SO impressed. They really spent the time to make everything as good as it could possibly be. Thoughtful, intelligent, diligent, experienced... I wish I could describe just how thorough they are, and how grateful we are for all they did to make sure our system is working to perfection. I am very very happy that Brody Pennell has people like these. That's why I continue to recommend Brody Pennell.
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