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FAQ


All of your heating and air questions answered by the experts.

Indoor Air Quality

How important is humidity to my home?

Keeping your home at ideal humidity levels is critical to the health and comfort of your family. Whether from heating your home in the winter or it’s just a normal day here in SoCal, dry air can feel like a way of life. But extremely dry air can damage the woodwork and furniture you have in your home, zap the moisture from your skin, and contribute to health problems. Guidance from industry research has shown that humidity levels in homes should be between 35-50%. Adding this much-needed moisture will make your home a healthier and more comfortable place to spend your time. Contact us and we would be happy to discuss your solutions for dry air, such as a humidifier.


Should I be concerned about carbon monoxide (CO)?

Carbon monoxide, also known as the silent killer, can pose a serious threat in some instances. Too much, and it can lead to carbon monoxide poisoning. Because gas furnaces produce CO, it is yet another reason to have your furnace inspected annually by Brody Pennell. And if you don’t have a carbon monoxide detector, we highly recommend it. It is a wise safety investment. Brody Pennell offers a high-quality carbon monoxide detector that comes with a 5-year warranty.


I have friends and relatives that have installed ultraviolet (UV) lights on their furnace. What are they for and why do I need one?

UV is the abbreviation for ultraviolet. In heating and cooling systems, UV lights can be installed in the return air ductwork and by the indoor cooling coil. The ultraviolet air treatment system continuously emits high–intensity ultraviolet (UV) energy. The energy eliminates (kills) a very high percentage of airborne bacteria and germs passing over the UV light field inside the ductwork. The UV light mounted next to the indoor cooling coil will help eliminate the growth of mold, mildew and other contaminants from the drain pan and coil surface. If you are interested in UV lights, Brody Pennell can recommend an environmentally friendly, high-quality UV light system for your ductwork.


What’s that black stuff on my ceilings and vents?

Burning candles can be the culprit for the black on your walls and ceilings and polluting the air your family breathes. Keep wicks trimmed to no longer than 1/4th of an inch to help reduce soot from the candles. But if you have concerns, call us anytime and our team will come and take a look.

HVAC Troubleshooting and Service

After my air conditioner runs for a while, ice forms on the coil outside and it stops cooling. What could be the problem?

More than likely, it’s either low on refrigerant or low on airflow. As a homeowner, replace your filter and allow the unit to thaw out. If the problem reoccurs, call Brody Pennell to schedule AC repair. We recommend annual air conditioner maintenance to keep your systems in peak operating conditions. Ask your Brody Pennell representative about our energy saving maintenance agreement program.

Why is the upstairs of my house always hotter in summer and cooler in the winter when I only have one unit? What should I do?

Assuming the system is the correct size, one option is a zoning system. As another option, sometimes the addition of return air ductwork will help improve air movement and help make upper levels more comfortable. Our team can evaluate your system and provide our professional recommendation on the best solution for uneven temperatures.

During the winter the fan occasionally shuts off on my heat pump outside unit, then restarts with a big puff of smoke. What is wrong with it?

Nothing is wrong with your unit. What appears to be smoke is steam from the outdoor coil after it completes a defrost cycle. After extended run times, the outdoor unit will start to build frost or ice on the coil. A heat pump will go into a defrost mode when needed to clear the ice away and keep the efficiency level up.

My furnace and air conditioner are both new, do I really need to have it cleaned?

Yes!! Even though your system is new, it still needs to have annual maintenance performed. This will help keep the warranty in effect. Most all equipment manufacturers state in the terms of their warranty that annual maintenance must be performed by a qualified technician. Keeping your system maintained will give you the assurance that it is operating at peak efficiency and safety.

During the winter the fan occasionally shuts off on my heat pump outside unit, then restarts with a big puff of smoke. What is wrong with it?

Nothing is wrong with your unit. What appears to be smoke is steam from the outdoor coil after it completes a defrost cycle. After extended run times, the outdoor unit will start to build frost or ice on the coil. The system is designed to go in a defrost mode when needed to clear the ice away and keep the efficiency level up.

HVAC Equipment and Installation

How big of a furnace or air conditioner do I need for my home?

The only way to size a furnace or air conditioner for your home is to do a heat load calculation. The size (also known as capacity) required is based upon how quickly your home gains or loses heat, not by square footage alone. ACCA’s Manual J is an industry-approved method that Brody Pennell uses to ensure the proper system is selected for you.

What is SEER?

SEER stands for “Seasonal Energy Efficiency Ratio”. Basically, it tells you how efficiently an air conditioner converts electricity to cooling comfort. The higher the SEER rating, the more efficient the system. By federal law, all new units must be a 14 SEER or higher. Brody Pennell recommends having a Comfort Consultant to come to your home and perform a heat load calculation to ensure the proper size unit is installed. This is a free service to our customers that may help you save money and increase your indoor comfort.

What is AFUE?

AFUE stands for “Annual Fuel Utilization Efficiency”. This rating tells you how much of your heating dollars are converted to heat energy put into your home and how much is lost up the flue pipe. Older furnaces are 50% to 60% efficient. That means that for every dollar you spend for gas from your utility company, $.40 to $.50 cents is being sent up the flue pipe to the outdoors. Federal law mandates that all furnaces being produced today be at least 80% efficient. Brody Pennell offers several sizes of furnaces up to 96% efficient. That means that for every dollar you spend on gas from the utility company, $.96 is converted to heat your home and only $.04 is sent out the flue pipe. A Brody Pennell Comfort Consultant can visit your home, perform a heat load calculation and recommend the proper system to keep you comfortable and save you money. In many cases, homeowners have saved enough on their utility bills to more than cover the investment of a new comfort system.

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Why Choose Brody Pennell?


24/7 Emergency Repairs

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Parts & Labor Warranties

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Google logo with 4.9 star rating
Facebook logo with 4.9 star rating
Yelp Logo with 4.8 star rating
Alana D.
1711577999
Juan A and Marco did a great job. Friendly service and thorough.
Martha M.
1711572741
Shawn was fabulous. So professional and so careful of our home.
Jill S.
1711572064
Rene and Leo Morales did a great job today. Brody Pennell is the best!
Connie W.
1711569518
Juan Molina was on time, professional, and picked up a problem with the voltage in our AC compressor voltage that would help prolong the life of the unit3/27/24Timothy, Josh M, and Kyle they were very thorough and answered our questions well.Great explainations and very pleasant.
Dan M.
1711565107
Google does not allow multiple reviews, so editing this to update on the most recent visit.Jason and Armando were assigned and did a fantastic job. They were prompt, courteous and professional. They upheld the high-expectations that I have for Brody Pennell. They were both super friendly and through. They covered all of the expected work and also looked into another issue I was having. They were both able to provide solid advice on how to proceed.From a business standpoint, the scheduling, confirmation, and information regarding the visit was top notch. I felt informed every step of the way and the information was accurate.%%%%%%%%%%%%%%%%%%%%%%%%Review from 2023:This review is specific to the HVAC maintenance repair completed this spring. I setup the appoint and received confirmation and a reminder the day before. Once the technician was assigned, I received additional communication that they were on their way.Jose C. arrived and was prompt, courteous and professional. He chatted with us first to talk through what he was going to do, got a lay of the land and then went to work. He took time once he was completed to share his findings, the work he did and discuss next steps. He captured photos of the before and after and documented his work well.He also took the time to call dispatch/office to clarify some confusion, which was great. All in all, great experience from start to finish.
karen S.
1711564697
Juan Molina, Mike Stafford, and Richie Salazar were exceedingly knowledgeable and efficient in servicing our HVAC. They used shoe covers and drop cloths so our condo was clean when they left!
Eliette K.
1711564203
Daniel and Pablo did a great job with the HVAC maintenance.
Nathalie K.
1711562137
James & Alberto were very courteous & thorough. Thank youNicole Karsenty Ligeti
Obele A.
1711555122
René and Leo Morales were fantastic! Very personable. Excellent customer service. They took the time to explain the situation and options for how to proceed. Stamp of approval granted.
Christopher F.
1711521527
Daniel Avila and Pablo Lopez provided very friendly and efficient service.
Kathy I
1711516687
I had to take the time to update my review and thank and compliment Ashton K. and his team of installers Mike, Raul, Elario, and Juan DS who installed our new furnace. Ashton’s knowledge and follow up has been fantastic. The installers workmanship was excellent. They were all professional and respectful and kept our home neat and clean after they finished the installation. The furnace is working perfectly. Our follow up appointments with Jose Rivera, Jonathan A. and Ramiro S. were also handled with the same professionalism.I would highly recommend Brody Pennell. The quality of their furnaces and workmanship are excellent.Juan Molina and Ashton K provided me with great service today. They were both very thorough and detailed in explaining the technical problems that were occurring with my heater. I was very pleased with their high level of service and professionalism.
Jenny W.
1711509954
Today when we had someone come to look at our ancient HVAC, I never imagined that we could be shown in great detail the inner workings of the thing. David Mars with his kit of diagnostic tools and his supervisor Fabio Lopez (I think is Lopez) showed us in photos and videos (even with a tiny camera on a gooseneck that showed inaccessible parts) and explained at length the significance of all the horrors we were looking at. We are now scheduled for installation of a new HVAC tomorrow. I’ll post again if my experience changes but so far we are impressed.
Susan A.
1711495997
Daniel B and Alessandro A were fantastic today! They did a great job doing the maintenance on my system and were just lovely to work with. Great job!
ROSALINDA M.
1711490429
As always Juan Molina provides exceptional service with thorough expertise and the most pleasant and courteous manner. He is. A credit to the BP brand of excellence in service.
Mike B.
1711477483
Timmothy was the best tech that ever came to service my system. He was friendly and thorough and went above and beyond to make sure the job was done to my satisfaction
Lori P.
1711433844
Cristina P.
1711418295
Juan Molinas and Dave ocampo came to my condo for my air maintenance. I’m so impressed with their politeness, care and knowledge. They went above and beyond my expectations. I highly recommend Brody Pennell.
R A
1711416532
I really enjoy the service guys here. David and Alex were really lovely and the last time Benny was so great. I was already planning on getting a new unit. Wasn’t a huge fan of the particular supervisor I dealt with in terms of sales, but we were able to finalize with Michael and I would like to believe we all have bad days. Michael made us feel much more confident. I will update when I have my new system. I do always appreciate that they are very respectful and adaptive to my medical needs.
Bill C.
1711410254
Kevin and Robert Jadds showed up the same day, went underneath the house, and couldn't have been more pleasant and professional. I have signed up to use Brody for all my HVac needs going forward.
Steve B.
1711405223
Spencer, Mike and Ariel all were exemplarySpencer smartly contacted Mike to ascertain the full parameters of our problem and while waiting initiated with Ariel our condenser maintenance. And Mike presented us with options that satisfied our needs. Great team
Arik M.
1711404349
Timothy and Juan D. Did an excellent job cleaning my mini-split unit indoor and outdoor.
Maria T.
1711401681
Anthony Manzo David EThey did a great job trying to figure out how to fix. Great job guys!
cynthia C.
1711397456
Timothy TranJuan Dejesus
Ushma A.
1711395269
Jaun molina and Kyle were the best and did an excellent job explaining the issues and finding solutions
CRMCSYS
1711393886
Marco Ayala (technician), Juan U. (apprentice) and their supervisor Ashton were courteous, patient and thorough. They reviewed the problems I have with my Carrier unit and explained why I needed it replaced. I was given the choice of 3 new models with price and labor for each. They offered to contact my HOA’s management company for the roof installation and will arrange a city inspection after the work is completed. I would not hesitate recommending Brody Pennell to family and friends.
Kerrie K.
1711390619
Benny was thorough in his inspection, and he went over and above in answering my questions and giving me sound advice. His patience and professionalism are so rare these days. Thank You
Dylan L.
1711387435
Timothy Tran and Juan D. were exceptional!!!
Joe B.
1711226631
Excellent work!! Very cordial and informative. Super attentive. Right on time. All great.
Kimberly B.
1711222248
Wanted to give a big thanks to Mike, Raul, Rosendo & Nathan from Brody Pennell Plumbing & Heating for the installation of our new HVAC system, the professionalism of the guys & quality of the installation was top notch!!!
Isabel W.
1711145412
Juan Molina and Freddy did a great job! Very clean and very respectful :)
Dagoberto V.
1711141678
Great guys both Juan and Tony hope to see them next service stay safe ., great to deal with and very good knowledge
David O.
1711136928
3/22 - clean, fast, courteous job with Troy and Phil. Very polite and thorough! Another fantastic job by the people at BrodyYet another pleasant service experience with Marcos!!! Also told me about an air scrubber install that Brody can do as well.10/9: another great job by Steven
Diane S.
1711134416
M H.
1711131246
Today Armando and Jadds provided the professional technical service that Brody Pennell has always delivered for years.Our A/C / Heating system is getting older, but the excellent routine maintenance and advice Brody Pennell has given me keeps everything running smoothly.
Khemsuay P.
1711129519
03.22.2024Juan Molina and Freddy are very god at what they do, freindly and knowledgeable.I really recommend them .Enmity is the best !!I really recommend him
Deke S.
1711126198
Rene & Leo. On time. Friendly. Respectful. A+++
Mario Sanz S.
1711125163
Very easy to connect and schedule an appointment for my heater maintenance.Maria was on time, very knowledgeable, friendly, and attentive to all my questions, providing clear responses to each.
Mo S
1711059929
Timothy and Mike provided one of the best customer experiences I ever had! Their kindness, thoroughness, knowledge, and expertise were top notch! They went beyond the call of duty and helped us tremendously! Thank you immensely!!
Ellen C.
1711057975
Rene and Leo were very kind and efficient!
Richard N.
1711056242
Juan Romeo was amazing! Very great personality and quick with his work 🙏🏽
Lisa B.
1711039272
Anthony Manzo did a great job!
Leigh L.
1710994833
My husband and I both experienced vertigo and headaches. We found out carbon monoxide was in our AC and Heating Unit and we wanted to get a replacement asap because of our health. Brody and Pennell replaced our old system and we are very pleased with the professionalism of their team. A big shout out to Jose R., Romiro S. and Jonathan A. They were respectful, on time, cleaned up my house, top-notch. They went the extra mile and stayed to wait for my husband (after a long day) to explain the new system. Thank you. Leigh L and Walter G
Paula L.
1710975007
Anthony Manzo. Great Service. Did an excellent job
Steven S.
1710972812
The service was excellent!
Delphine N.
1710971521
Juan Molina did an absolutely great job in inspecting my Ac and furnace system today I will recommend this company to anyone looking to get their AC units checked.
Jay V.
1710971279
Frank and Pascual did a wonderful job replacing my HVAC system.They were friendly, efficient, and knowledgeable. 10/10 recommend!
Michael G.
1710970988
Ifthi provided knowledgeable, friendly, and comprehensive regular maintenance service for us today. A total pleasure to work with!
Christine B.
1710967689
Anthony Manzo great service
George A
1710965776
Very nice young man and very thorough.
Neal S.
1710959804
Juan C. and Leo H. came out today to work on my system and I am SO impressed. They really spent the time to make everything as good as it could possibly be. Thoughtful, intelligent, diligent, experienced... I wish I could describe just how thorough they are, and how grateful we are for all they did to make sure our system is working to perfection. I am very very happy that Brody Pennell has people like these. That's why I continue to recommend Brody Pennell.
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Service Request

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Alana D.
1711577999
Juan A and Marco did a great job. Friendly service and thorough.
Martha M.
1711572741
Shawn was fabulous. So professional and so careful of our home.
Jill S.
1711572064
Rene and Leo Morales did a great job today. Brody Pennell is the best!
Connie W.
1711569518
Juan Molina was on time, professional, and picked up a problem with the voltage in our AC compressor voltage that would help prolong the life of the unit3/27/24Timothy, Josh M, and Kyle they were very thorough and answered our questions well.Great explainations and very pleasant.
Dan M.
1711565107
Google does not allow multiple reviews, so editing this to update on the most recent visit.Jason and Armando were assigned and did a fantastic job. They were prompt, courteous and professional. They upheld the high-expectations that I have for Brody Pennell. They were both super friendly and through. They covered all of the expected work and also looked into another issue I was having. They were both able to provide solid advice on how to proceed.From a business standpoint, the scheduling, confirmation, and information regarding the visit was top notch. I felt informed every step of the way and the information was accurate.%%%%%%%%%%%%%%%%%%%%%%%%Review from 2023:This review is specific to the HVAC maintenance repair completed this spring. I setup the appoint and received confirmation and a reminder the day before. Once the technician was assigned, I received additional communication that they were on their way.Jose C. arrived and was prompt, courteous and professional. He chatted with us first to talk through what he was going to do, got a lay of the land and then went to work. He took time once he was completed to share his findings, the work he did and discuss next steps. He captured photos of the before and after and documented his work well.He also took the time to call dispatch/office to clarify some confusion, which was great. All in all, great experience from start to finish.
karen S.
1711564697
Juan Molina, Mike Stafford, and Richie Salazar were exceedingly knowledgeable and efficient in servicing our HVAC. They used shoe covers and drop cloths so our condo was clean when they left!
Eliette K.
1711564203
Daniel and Pablo did a great job with the HVAC maintenance.
Nathalie K.
1711562137
James & Alberto were very courteous & thorough. Thank youNicole Karsenty Ligeti
Obele A.
1711555122
René and Leo Morales were fantastic! Very personable. Excellent customer service. They took the time to explain the situation and options for how to proceed. Stamp of approval granted.
Christopher F.
1711521527
Daniel Avila and Pablo Lopez provided very friendly and efficient service.
Kathy I
1711516687
I had to take the time to update my review and thank and compliment Ashton K. and his team of installers Mike, Raul, Elario, and Juan DS who installed our new furnace. Ashton’s knowledge and follow up has been fantastic. The installers workmanship was excellent. They were all professional and respectful and kept our home neat and clean after they finished the installation. The furnace is working perfectly. Our follow up appointments with Jose Rivera, Jonathan A. and Ramiro S. were also handled with the same professionalism.I would highly recommend Brody Pennell. The quality of their furnaces and workmanship are excellent.Juan Molina and Ashton K provided me with great service today. They were both very thorough and detailed in explaining the technical problems that were occurring with my heater. I was very pleased with their high level of service and professionalism.
Jenny W.
1711509954
Today when we had someone come to look at our ancient HVAC, I never imagined that we could be shown in great detail the inner workings of the thing. David Mars with his kit of diagnostic tools and his supervisor Fabio Lopez (I think is Lopez) showed us in photos and videos (even with a tiny camera on a gooseneck that showed inaccessible parts) and explained at length the significance of all the horrors we were looking at. We are now scheduled for installation of a new HVAC tomorrow. I’ll post again if my experience changes but so far we are impressed.
Susan A.
1711495997
Daniel B and Alessandro A were fantastic today! They did a great job doing the maintenance on my system and were just lovely to work with. Great job!
ROSALINDA M.
1711490429
As always Juan Molina provides exceptional service with thorough expertise and the most pleasant and courteous manner. He is. A credit to the BP brand of excellence in service.
Mike B.
1711477483
Timmothy was the best tech that ever came to service my system. He was friendly and thorough and went above and beyond to make sure the job was done to my satisfaction
Lori P.
1711433844
Cristina P.
1711418295
Juan Molinas and Dave ocampo came to my condo for my air maintenance. I’m so impressed with their politeness, care and knowledge. They went above and beyond my expectations. I highly recommend Brody Pennell.
R A
1711416532
I really enjoy the service guys here. David and Alex were really lovely and the last time Benny was so great. I was already planning on getting a new unit. Wasn’t a huge fan of the particular supervisor I dealt with in terms of sales, but we were able to finalize with Michael and I would like to believe we all have bad days. Michael made us feel much more confident. I will update when I have my new system. I do always appreciate that they are very respectful and adaptive to my medical needs.
Bill C.
1711410254
Kevin and Robert Jadds showed up the same day, went underneath the house, and couldn't have been more pleasant and professional. I have signed up to use Brody for all my HVac needs going forward.
Steve B.
1711405223
Spencer, Mike and Ariel all were exemplarySpencer smartly contacted Mike to ascertain the full parameters of our problem and while waiting initiated with Ariel our condenser maintenance. And Mike presented us with options that satisfied our needs. Great team
Arik M.
1711404349
Timothy and Juan D. Did an excellent job cleaning my mini-split unit indoor and outdoor.
Maria T.
1711401681
Anthony Manzo David EThey did a great job trying to figure out how to fix. Great job guys!
cynthia C.
1711397456
Timothy TranJuan Dejesus
Ushma A.
1711395269
Jaun molina and Kyle were the best and did an excellent job explaining the issues and finding solutions
CRMCSYS
1711393886
Marco Ayala (technician), Juan U. (apprentice) and their supervisor Ashton were courteous, patient and thorough. They reviewed the problems I have with my Carrier unit and explained why I needed it replaced. I was given the choice of 3 new models with price and labor for each. They offered to contact my HOA’s management company for the roof installation and will arrange a city inspection after the work is completed. I would not hesitate recommending Brody Pennell to family and friends.
Kerrie K.
1711390619
Benny was thorough in his inspection, and he went over and above in answering my questions and giving me sound advice. His patience and professionalism are so rare these days. Thank You
Dylan L.
1711387435
Timothy Tran and Juan D. were exceptional!!!
Joe B.
1711226631
Excellent work!! Very cordial and informative. Super attentive. Right on time. All great.
Kimberly B.
1711222248
Wanted to give a big thanks to Mike, Raul, Rosendo & Nathan from Brody Pennell Plumbing & Heating for the installation of our new HVAC system, the professionalism of the guys & quality of the installation was top notch!!!
Isabel W.
1711145412
Juan Molina and Freddy did a great job! Very clean and very respectful :)
Dagoberto V.
1711141678
Great guys both Juan and Tony hope to see them next service stay safe ., great to deal with and very good knowledge
David O.
1711136928
3/22 - clean, fast, courteous job with Troy and Phil. Very polite and thorough! Another fantastic job by the people at BrodyYet another pleasant service experience with Marcos!!! Also told me about an air scrubber install that Brody can do as well.10/9: another great job by Steven
Diane S.
1711134416
M H.
1711131246
Today Armando and Jadds provided the professional technical service that Brody Pennell has always delivered for years.Our A/C / Heating system is getting older, but the excellent routine maintenance and advice Brody Pennell has given me keeps everything running smoothly.
Khemsuay P.
1711129519
03.22.2024Juan Molina and Freddy are very god at what they do, freindly and knowledgeable.I really recommend them .Enmity is the best !!I really recommend him
Deke S.
1711126198
Rene & Leo. On time. Friendly. Respectful. A+++
Mario Sanz S.
1711125163
Very easy to connect and schedule an appointment for my heater maintenance.Maria was on time, very knowledgeable, friendly, and attentive to all my questions, providing clear responses to each.
Mo S
1711059929
Timothy and Mike provided one of the best customer experiences I ever had! Their kindness, thoroughness, knowledge, and expertise were top notch! They went beyond the call of duty and helped us tremendously! Thank you immensely!!
Ellen C.
1711057975
Rene and Leo were very kind and efficient!
Richard N.
1711056242
Juan Romeo was amazing! Very great personality and quick with his work 🙏🏽
Lisa B.
1711039272
Anthony Manzo did a great job!
Leigh L.
1710994833
My husband and I both experienced vertigo and headaches. We found out carbon monoxide was in our AC and Heating Unit and we wanted to get a replacement asap because of our health. Brody and Pennell replaced our old system and we are very pleased with the professionalism of their team. A big shout out to Jose R., Romiro S. and Jonathan A. They were respectful, on time, cleaned up my house, top-notch. They went the extra mile and stayed to wait for my husband (after a long day) to explain the new system. Thank you. Leigh L and Walter G
Paula L.
1710975007
Anthony Manzo. Great Service. Did an excellent job
Steven S.
1710972812
The service was excellent!
Delphine N.
1710971521
Juan Molina did an absolutely great job in inspecting my Ac and furnace system today I will recommend this company to anyone looking to get their AC units checked.
Jay V.
1710971279
Frank and Pascual did a wonderful job replacing my HVAC system.They were friendly, efficient, and knowledgeable. 10/10 recommend!
Michael G.
1710970988
Ifthi provided knowledgeable, friendly, and comprehensive regular maintenance service for us today. A total pleasure to work with!
Christine B.
1710967689
Anthony Manzo great service
George A
1710965776
Very nice young man and very thorough.
Neal S.
1710959804
Juan C. and Leo H. came out today to work on my system and I am SO impressed. They really spent the time to make everything as good as it could possibly be. Thoughtful, intelligent, diligent, experienced... I wish I could describe just how thorough they are, and how grateful we are for all they did to make sure our system is working to perfection. I am very very happy that Brody Pennell has people like these. That's why I continue to recommend Brody Pennell.
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